La Roche Posay Toleriane Hydrating Facial Cleanser - Refill - 13.52 fl oz
$17.99 ($1.33/fluid ounce)
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- $8.99 - $19.99Lower price on select itemsBuy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 7602 ratings
- Bestseller$11.49 - $24.99Buy 3, get 1 free on select beauty minis on select items4.5 out of 5 stars with 5744 ratings
- $47.48($7.02/fluid ounce)Value Bundle4.4 out of 5 stars with 1629 ratings
- Highly rated$13.69($10.14/fluid ounce)was $18.99 New lower price4.7 out of 5 stars with 5649 ratings
- $5.99 - $10.49Buy 3, get 1 free on select beauty minis on select items4.2 out of 5 stars with 1275 ratings
- $4.99Buy 3, get 1 free on select beauty minis4.5 out of 5 stars with 235 ratings
- $11.49 - $21.99Buy 3, get 1 free on select beauty minis on select items4.6 out of 5 stars with 6035 ratings
- $37.98($1.40/fluid ounce)Value Bundle4.7 out of 5 stars with 2078 ratings
- $23.92($0.75/fluid ounce)Value Bundle4.4 out of 5 stars with 589 ratings
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- Highly rated$11.49 - $24.99Buy 3, get 1 free on select beauty minis on select items4.5 out of 5 stars with 5744 ratings
- $8.99 - $19.99Lower price on select itemsBuy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 7602 ratings
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Guests are saying
This facial cleanser has garnered a strong following among guests for its gentle yet effective formula, particularly for those with sensitive or dry skin. Many guests appreciate its hydrating properties, creamy texture, and ability to cleanse without causing irritation or tightness. The product is also praised for its longevity, as a little goes a long way. However, some guests have reported adverse reactions, highlighting the importance of patch testing for sensitive skin types.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.6 out of 5 stars with 5182 reviews
effectiveness: 2.94 out of 5
quality: 3.05 out of 5
value: 3 out of 5
42% would recommend
159 recommendations
5 out of 5 stars
12 October, 2026Verified purchase
(no review title)
Definitely my skin type
5 out of 5 stars
Thumbs up graphic, would recommend
9 October, 2026Verified purchase
(no review title)
Finally!!! A gentle face wash that actually helps my skin feel moisturized again.
5 out of 5 stars
Thumbs up graphic, would recommend
2 October, 2026
Gentle face wash for sensitive skin
I’ve been using this facial cleanser for years. I have extremely sensitive and allergic skin and this is one of the few products that doesn’t irritate or over dry.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 September, 2026Verified purchase
(no review title)
WOuld not buy this again, the value doesn't seem worth it. the company, LaRoche-Posay customer service is AWFUL!!! Wrote to them 3 days ago, no response (about another issue).
1 reply from La Roche-Posay Product Expert team - 15 days ago
Hello JohnG. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser. This is certainly not the experience we want for our customers. Please give us a call at: 888-577-5226 M-F 9:00am-5:30PM EST. We would be happy to assist you further. We're sorry again for your experience. Thank you for giving us the opportunity to respond.
5 out of 5 stars
23 September, 2026
originally posted on laroche-posay.us
Perfect
Removes makeup without being harsh. Skin feels hydrated and feels hydrated all day. Comfortable using day and night
1 out of 5 stars
23 September, 2026
originally posted on laroche-posay.us
Not my favorite
This definitely burns my face. It also doesn't feel like its cleaning it either.
1 reply from Consumer Care Center team - 20 days ago
Hello. We are very sorry to hear about your experience with the Toleriane Hydrating Gentle Facial Cleanser. We would like to discuss this further with you to document your experience. Would you be so kind to contact our team at 1-800-560-1803 Mon-Fri, 9am-7pm EST and provide the reference #48368448? We look forward to connecting with you soon.
5 out of 5 stars
21 September, 2026
originally posted on influenster.com

Love it
I have dry skin but it’s sensitive. This has helped me recover from my dryness I use it daily morning and nights and has become a staple on my routine.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 September, 2026Verified purchase
(no review title)
They must changed their formula because it does not feel like it cleanses at all, compared to just buying the bottle alone.
1 reply from La Roche-Posay Product Expert team - 22 days ago
Hello J. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser. We are sorry to hear that this cleanser does not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along. Thank you for trying La Roche Posay.
5 out of 5 stars
Thumbs down graphic, would not recommend
19 September, 2026Verified purchase
Amazing product!
Loveeee! I have perioral dermatitis & this was perfect! It cleared up my skin so fast
1 reply from La Roche-Posay Product Expert team - 15 days ago
Hello Mom. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser - 6.7 fl oz. We are delighted to hear that this cleanser has had a positive impact on your skin as perioral dermatitis can be a bit of a challenge to treat. We hope you can continue to use this product with great success. Thank you for trying La Roche Posay.
5 out of 5 stars
11 September, 2026
originally posted on influenster.com

Great for sensitive skin!
This cleanser is great for sensitive skin. I used it when I was an eczema breakout and it kept my skin soft and not irritated. You only need a little bit to get it nice and foamy. The scent leaves your skin feeling refreshed and hydrated.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 September, 2026Verified purchase
New formula stings
This was my HG - unfortunately they reformulated and it is very harsh now / burnt my skin. It’s unethical to not notify customers of ingredients changes, and to continue to use reviews of what is now a completely different product to sell a cheaper formula. I will no longer buy anything from this brand.
1 reply from La Roche-Posay Product Expert team - 1 month ago
Hello J! We are very sorry to hear about your experience with our Toleriane Hydrating Facial Cleanser. We would like to speak to you directly about this. Please contact us at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance. We look forward to speaking with you!
2 out of 5 stars
31 August, 2026
originally posted on laroche-posay.us
Slips right off
Feels like it didn’t clean my face! It wasn’t sudsy and no bubbles. Felt like it didn’t cling onto my face
1 reply from Consumer Care Center team - 1 month ago
Hello Robinchwan! Thank you for sharing your feedback on our Toleriane Hydrating Gentle Facial Cleanser. We completely understand how the absence of bubbles or suds can make it feel like the cleanser isn't working quite the way you expect, especially when you are looking for that classic lather. Our formula is intentionally designed as a non-foaming, lotion-like texture to cleanse the skin without disrupting its natural moisture barrier, but we truly appreciate your honest insights and hope you find a refreshing cleanser that leaves your skin feeling wonderfully clean and comfortable.
5 out of 5 stars
27 August, 2026
originally posted on influenster.com

Gentle cleanser for sensitive skin
Great cleanser if you have sensitive or troubled skin! I used it when I had PoD and it helped me a lot! My dermatologist recommended it and it was really gentle!
1 out of 5 stars
26 August, 2026
originally posted on laroche-posay.us
It was not for me
I have used many La Roche-Posay products over the years and have always trusted the brand. However, this cleanser causes a stinging, burning sensation when I apply it. Since the sensation goes away after rinsing, I thought it might just be my skin’s condition, so I continued using it for a while. Eventually, my skin started peeling and developed small bumps. After reading the reviews here, I decided to stop using it. I’m leaving my review in the hope that it may help others who experience a similar reaction.
1 reply from Consumer Care Center team - 2 months ago
Hello! We are sorry to hear about the experience you had with Toleriane Hydrating Gentle Facial Cleanser. We would like to speak with you directly about it. Please give us a call @1-800-560-1803 Mon-Fri, 9am-5:30pm, ET for assistance and provide the case # 48018131. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
Thumbs up graphic, would recommend
24 August, 2026Verified purchase
Fave product for combo skin.
I’ve been buying this for 4 years, and I will continue! I’ve struggled with acne for 9 years straight and couldn’t find anything that worked until this. I have combo skin and I can do a double wash and my skin feels so clean but not too dry. This also lasts me 2.5 months. I don’t wash everyday but I do at least 5 times a week. When I wash my face I double or triple cleanse, so I use a lot of it and it still lasts! Also the pictures are before and after using
1 out of 5 stars
23 August, 2026Verified purchase
If you like watery liquids you can't apply, you've love this LRP cleanser.
Hydrating Gentle Cleanser is like water. Returned it. Recommend CereVe Foaming Facial Cleanser. So disappointed in La Roche Posay. Must have been bought out.
1 reply from La Roche-Posay Product Expert team - 2 months ago
Hello Luisa! We are so sorry to hear that the Toleriane Hydrating Gentle Cleanser felt too thin and watery during your routine. Sometimes, temperature fluctuations during transit or storage can cause a gentle lotion texture to loosen slightly, and gently rolling or shaking the bottle can help restore the intended consistency. We truly appreciate you sharing your honest feedback with us.
5 out of 5 stars
20 August, 2026
originally posted on influenster.com

Don’t feel tight on skin.
I’ve been using this cleanser for a while and really love how gently it is on my skin. It cleanses well without leaving my skin feeling tight or dry. My skin feels soft, clean, and comfortable after using it. It’s become a simple everyday favorite in my skin care routine. 
5 out of 5 stars
Thumbs up graphic, would recommend
17 August, 2026Verified purchase
Great for sensutive skin
I love the way my sensitive skin feels after washing. No break out. It’s soft and tight.
1 out of 5 stars
Thumbs down graphic, would not recommend
17 August, 2026Verified purchase
No thanks.
Would not recommend. It severely dried out my skin after one use and caused sudden peeling. I had one small pimple on my cheek and it became inflamed and shortly started burning after. Never experienced anything like this was any other cleanser.
1 reply from La Roche-Posay Product Expert team - 2 months ago
Hello Cc! We are very sorry to hear about your experience with our Toleriane Hydrating Facial Cleanser. We would like to speak to you directly about this. Please contact us at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance. We look forward to speaking with you!
3 out of 5 stars
11 August, 2026Verified purchase
(no review title)
I’m not sure why the product arrived without its outer packaging box; since I bought it as a gift for a friend, I am not very satisfied.