La Roche Posay Toleriane Hydrating Facial Cleanser - Refill - 13.52 fl oz
$17.99 ($1.33/fluid ounce)
SizeRefill
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- $8.99 - $19.99Lower price on select itemsBuy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 7639 ratings
- Bestseller$11.49 - $24.99Buy 3, get 1 free on select beauty minis on select items4.5 out of 5 stars with 5786 ratings
- $47.48($7.02/fluid ounce)Value Bundle4.4 out of 5 stars with 1641 ratings
- Highly rated$13.69($10.14/fluid ounce)was $18.99 New lower price4.7 out of 5 stars with 5678 ratings
- $4.99Buy 3, get 1 free on select beauty minis4.4 out of 5 stars with 244 ratings
- $11.49 - $21.99Buy 3, get 1 free on select beauty minis on select items4.6 out of 5 stars with 6052 ratings
- $5.99 - $10.49Buy 3, get 1 free on select beauty minis on select items4.2 out of 5 stars with 1279 ratings
- $37.98($1.40/fluid ounce)Value Bundle4.7 out of 5 stars with 2093 ratings
- $23.92($0.75/fluid ounce)Value Bundle4.4 out of 5 stars with 592 ratings
Frequently bought together
- Highly rated$11.49 - $24.99Buy 3, get 1 free on select beauty minis on select items4.5 out of 5 stars with 5786 ratings
- $8.99 - $19.99Lower price on select itemsBuy 3, get 1 free on select beauty minis on select items4.7 out of 5 stars with 7639 ratings
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Guests are saying
This facial cleanser is highly regarded for its gentle and hydrating properties, making it suitable for sensitive and dry skin types. Many guests appreciate its ability to cleanse effectively without causing irritation or tightness. The creamy texture and lack of fragrance are also highlighted as positive features. However, some guests have expressed concerns about recent formula changes that may have affected its performance. Overall, it remains a popular choice for those seeking a reliable daily cleanser.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.6 out of 5 stars with 5203 reviews
effectiveness: 2.95 out of 5
quality: 3.04 out of 5
value: 3 out of 5
42% would recommend
162 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
21 October, 2026Verified purchase
Great for dry skin
I have dry, acne-prone skin and have been trying to switch to skincare/makeup products with cleaner ingredients. I was drawn to La Roche-Posay by my dermatologist, and after trying a few cleansers, this one is my favorite! I live in an area with brutal winters, which is when my skin can practically flake off my face if I'm not careful. This cleanser feels great on my skin!
2 out of 5 stars
Thumbs down graphic, would not recommend
19 October, 2026Verified purchase
Low Viscosity
I poured some of my original bottled product into a smaller travel bottle for my suitcase (before the refill). When my large bottle of product ran out at home, I used this refill bag instead of buying another large bottle, assuming they were the same product. However, the viscosity of the refill bag is so low, that the product now runs down my face before I even have a chance to massage it in. It still cleanses my face, but takes a lot longer and doesn't seem as high quality. Stick to the large bottles and skip this watery refill mess.
5 out of 5 stars
Thumbs up graphic, would recommend
19 October, 2026Verified purchase
(no review title)
Great for sensitive skin!
1 out of 5 stars
15 October, 2026Verified purchase
NOT for sensitive or eczema-prone skin!
OK. I’ll be honest and admit that I have very fussy skin. I grabbed a travel size tube of this product thinking it would be a good travel option. I decided to give it a “test drive“ before taking it with me on a business trip. I’m really glad I did. First of all, this formula doesn’t rinse easily. My fingers felt tacky after applying, even after toweling off my hands. Minutes after washing my face, my skin began to tingle and itch. Then my face began to turn red in places, so I washed my face with my usual soap to get my skin to calm down. I headed off what might’ve been a full on eczema flareup. Pretty unfortunate considering this product is supposed to be for “sensitive skin“.
From La Roche-Posay Product Expert team
Hello Loutre1313. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser - Travel Size - 1.69 fl oz. We're sorry to hear that this product is not working with your skin. We would like to assist you further. Please give us a call at: 888-577-5226 M-F 9:00am-5:30pm EST. It would be helpful if you have the product available when you call us. We look forward to speaking with you soon.
4 days ago
5 out of 5 stars
12 October, 2026Verified purchase
(no review title)
Definitely my skin type
5 out of 5 stars
Thumbs up graphic, would recommend
9 October, 2026Verified purchase
(no review title)
Finally!!! A gentle face wash that actually helps my skin feel moisturized again.
3 out of 5 stars
7 October, 2026
originally posted on laroche-posay.us
Used to be great, but now it burns my skin
I’ve used this for YEARS and it was safe for my sensitive skin. Well…they added extra ingredients and now my face burns when I use it and makes my skin red around my mouth and cheeks. Very disappointing because this was my holy grail for years. Please go back to the formula without all the extra ingredients.
From Consumer Care Center team
Hello Jules859! We are very sorry to hear about the experience you had with Toleriane Hydrating Gentle Facial Cleanser. We would like to discuss this further with you to document your experience. Would you be so kind to contact our Customer service team at 1-800-560-1803 from 9 am – 7 pm ET Monday – Friday and provide the reference #48620388. We look forward to connecting with you soon.
2 days ago
5 out of 5 stars
Thumbs up graphic, would recommend
2 October, 2026
Gentle face wash for sensitive skin
I’ve been using this facial cleanser for years. I have extremely sensitive and allergic skin and this is one of the few products that doesn’t irritate or over dry.
5 out of 5 stars
29 September, 2026
originally posted on influenster.com

Great for dry/sensitive skin
A product I keep in my cabinet for the dry months as well as when I get chemical peels done so my skin is as moisturized as possible. Highly recommend this product for dry/sensitive skin!
1 out of 5 stars
Thumbs down graphic, would not recommend
26 September, 2026Verified purchase
(no review title)
WOuld not buy this again, the value doesn't seem worth it. the company, LaRoche-Posay customer service is AWFUL!!! Wrote to them 3 days ago, no response (about another issue).
From La Roche-Posay Product Expert team
Hello JohnG. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser. This is certainly not the experience we want for our customers. Please give us a call at: 888-577-5226 M-F 9:00am-5:30PM EST. We would be happy to assist you further. We're sorry again for your experience. Thank you for giving us the opportunity to respond.
25 days ago
5 out of 5 stars
23 September, 2026
originally posted on laroche-posay.us
Perfect
Removes makeup without being harsh. Skin feels hydrated and feels hydrated all day. Comfortable using day and night
1 out of 5 stars
23 September, 2026
originally posted on laroche-posay.us
Not my favorite
This definitely burns my face. It also doesn't feel like its cleaning it either.
From Consumer Care Center team
Hello. We are very sorry to hear about your experience with the Toleriane Hydrating Gentle Facial Cleanser. We would like to discuss this further with you to document your experience. Would you be so kind to contact our team at 1-800-560-1803 Mon-Fri, 9am-7pm EST and provide the reference #48368448? We look forward to connecting with you soon.
1 month ago
5 out of 5 stars
21 September, 2026
originally posted on influenster.com

Love it
I have dry skin but it’s sensitive. This has helped me recover from my dryness I use it daily morning and nights and has become a staple on my routine.
1 out of 5 stars
Thumbs down graphic, would not recommend
19 September, 2026Verified purchase
(no review title)
They must changed their formula because it does not feel like it cleanses at all, compared to just buying the bottle alone.
From La Roche-Posay Product Expert team
Hello J. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser. We are sorry to hear that this cleanser does not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along. Thank you for trying La Roche Posay.
1 month ago
5 out of 5 stars
Thumbs down graphic, would not recommend
19 September, 2026Verified purchase
Amazing product!
Loveeee! I have perioral dermatitis & this was perfect! It cleared up my skin so fast
From La Roche-Posay Product Expert team
Hello Mom. Thank you for sharing your experience with La Roche Posay Toleriane Hydrating Facial Cleanser - 6.7 fl oz. We are delighted to hear that this cleanser has had a positive impact on your skin as perioral dermatitis can be a bit of a challenge to treat. We hope you can continue to use this product with great success. Thank you for trying La Roche Posay.
25 days ago
5 out of 5 stars
11 September, 2026
originally posted on influenster.com

Great for sensitive skin!
This cleanser is great for sensitive skin. I used it when I was an eczema breakout and it kept my skin soft and not irritated. You only need a little bit to get it nice and foamy. The scent leaves your skin feeling refreshed and hydrated.
1 out of 5 stars
Thumbs down graphic, would not recommend
8 September, 2026Verified purchase
New formula stings
This was my HG - unfortunately they reformulated and it is very harsh now / burnt my skin. It’s unethical to not notify customers of ingredients changes, and to continue to use reviews of what is now a completely different product to sell a cheaper formula. I will no longer buy anything from this brand.
From La Roche-Posay Product Expert team
Hello J! We are very sorry to hear about your experience with our Toleriane Hydrating Facial Cleanser. We would like to speak to you directly about this. Please contact us at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance. We look forward to speaking with you!
1 month ago
2 out of 5 stars
31 August, 2026
originally posted on laroche-posay.us
Slips right off
Feels like it didn’t clean my face! It wasn’t sudsy and no bubbles. Felt like it didn’t cling onto my face
From Consumer Care Center team
Hello Robinchwan! Thank you for sharing your feedback on our Toleriane Hydrating Gentle Facial Cleanser. We completely understand how the absence of bubbles or suds can make it feel like the cleanser isn't working quite the way you expect, especially when you are looking for that classic lather. Our formula is intentionally designed as a non-foaming, lotion-like texture to cleanse the skin without disrupting its natural moisture barrier, but we truly appreciate your honest insights and hope you find a refreshing cleanser that leaves your skin feeling wonderfully clean and comfortable.
2 months ago
5 out of 5 stars
27 August, 2026
originally posted on influenster.com

Gentle cleanser for sensitive skin
Great cleanser if you have sensitive or troubled skin! I used it when I had PoD and it helped me a lot! My dermatologist recommended it and it was really gentle!
1 out of 5 stars
26 August, 2026
originally posted on laroche-posay.us
It was not for me
I have used many La Roche-Posay products over the years and have always trusted the brand. However, this cleanser causes a stinging, burning sensation when I apply it. Since the sensation goes away after rinsing, I thought it might just be my skin’s condition, so I continued using it for a while. Eventually, my skin started peeling and developed small bumps. After reading the reviews here, I decided to stop using it. I’m leaving my review in the hope that it may help others who experience a similar reaction.
From Consumer Care Center team
Hello! We are sorry to hear about the experience you had with Toleriane Hydrating Gentle Facial Cleanser. We would like to speak with you directly about it. Please give us a call @1-800-560-1803 Mon-Fri, 9am-5:30pm, ET for assistance and provide the case # 48018131. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
2 months ago