Managing Conflict at Work - by Clive Johnson & Jackie Keddy (Hardcover)

About the Book

Putting the rising cost of conflict in context with recessionary times and looking beyond individual cases to issues such as workforce motivation and corporate responsibility, this text provides practical guidance on how to minimize and resolve conflict, and how to channel healthy conflict.

Book Synopsis

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.

The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.

Further free resources to accompany this book, including podcasts by the authors, can be accessed at http: //www.managingconflictatwork.com/.

Review Quotes

"It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers."-- "Professional Manager"

"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers."-- "Professional Manager"

"This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level."-- "Chartered Management Institute"

About the Author

Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org).

Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Service's most high profile and complex disputes, a grievance appeals investigator and a founding member of the Met's Leadership Academy, Jackie brought her many years' of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership (www.thejanuspartnership.com) and co-founded the International Conflict Management Forum (www.conflictmanagementforum.org). She regularly writes and features in various magazines and journals, and as a multiple award-winner for her work with the Met, is much in demand as a conference speaker.