Mr. Clean Original Magic Eraser Cleaning Pads with Durafoam

Thanks for sharing your experience with my Original Magic Erasers. I'm sorry to learn your first swipe resulted in what you've described, but happy to let you know that dampening the Eraser will reduce this problem. That being said, rougher surfaces will lead to more wearing on Magic Erasers. Don't forget, they work on stubborn grime and mess like a pencil eraser works on paper. When the Eraser rubs the stains away, it will wear down. The water helps, as does holding the Eraser as flat as possible while using. My team and I are glad to further assist you with your purchase. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 867-2532.

I'm sorry your Mr. Clean Magic Erasers fall apart so quickly while cleaning your shoes, Nette. My products undergo many quality checks to ensure they provide you with the best results, so I wouldn't expect this to be your experience. As you may know, this product is designed to compress and break down as it's used, like a pencil eraser, and it can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. So my team can help you get the results you expected, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear that you're unhappy with your purchase, Robin, and we appreciate you taking the time to share your feedback with us. Our products are thoroughly tested to ensure they provide a great clean every time when used as directed, so this isn't the experience we want you to have, and we're grateful for your input. It may be helpful to know that our Mr. Clean Magic Erasers are designed to compress and break down as they're used, like a pencil eraser, so it can leave behind small pieces of residue, just as a pencil eraser does. Although the product removes most dirt, it must be wet to work. For large areas and tough soils, you may need to scrub for longer than usual. Older, dried-in stains may also take longer to remove. For best results, wet the pad before use and gently squeeze out excess water, but be sure not to twist. Your satisfaction means a lot to us, and we'd like to learn more about this, so that we can assist you further from here. Please give us a call at (800) 248-1612, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!