Q&A(22)
Q: Does this product comes with aeroccino?
A: Yes. It says aeroccino 3.
submitted byLaurel - 8 years agoA: Will the coffee maker froth the coffee without using the frother?
submitted byMoon - 10 months agoA: In the description / highlights it says it comes with aeroccino.
submitted byLaurel - 8 years ago
Q: It does not stop when making the 2 OZ single expresso, is that normal? It just keeps on going unless I press the stop button. Did I get a damaged item?
A: Thank you for your question. We are dismayed to hear that you are experiencing issues with the liquid quantity of your capsules. We recommend performing a factory reset to recalibrate the liquid quantity for all your capsules. You can find instructions on how to do this on our Nespresso USA website under "Machine Assistance" for the Vertuo Plus. If you need further assistance, please feel free to contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
submitted byNespresso Team - 1 month agoBrand expert
Q: Does this machine have a manual lock or do you just touch a button to lock it?
A: Thank you for your inquiry, Booch. The Vertuo Plus machine has an automatic machine opening system which makes for easy insertion and ejection of capsules with a push option.
submitted byNespresso Team - 2 months agoBrand expert
Q: What is the model number on the 2 Nespresso Plus machines with frother?
A: Thank you for your inquiry, Cheryl. Each Nespresso machine has its own unique model number based on the color and will be offered by the retailer purchased from.
submitted byNespresso Team - 2 months agoBrand expert
Q: Is this machine compatible with all Nespresso Vertuo Line pods? I am trying to find a Nepeesdo machine that can use different Nepresso Vertuo pods for more variety.
A: Thank you for your inquiry. The Nespresso VertuoPlus is compatible with the following capsule sizes: Coffee (7.77 ounces), Gran Lungo (5 ounces), Double Espresso (2.7 ounces), and Espresso (1.35 ounces). The Vertuo Plus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you perform a cleaning cycle with water once a week to keep it brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you continue your coffee journey with Nespresso.
submitted byNespresso Team - 3 months agoBrand expert
Q: Can you brew 12oz instead of 5 or 8? What are OZ you can brew?
A: Thank you for your question. The VertuoPlus model does brew the 12oz. capsules. It does have the option to adjust the water volume. The programming is specific to each capsule size. You can find those instructions in your machine's User Manual and online on the Nespresso website under Machine Care. If you need further assistance, we are available 24 hours a day, seven days a week at 800-562-1465. Thank you.
submitted byNespresso Team - 7 months agoBrand expert
Q: What is the ml capacity of the reservoir?
A: Thank you for your inquiry. The Vertuo Plus removable water tank has a capacity of 1774.41 ml equivalent to 60 ounces of water. We hope this information proves to be useful. If you have any further questions, you may reach us via our toll-free number at 1-800-562-1465.
submitted byNespresso Team - 7 months agoBrand expert
Q: Does the frother steam
A: Thank you for your inquiry, Cherie. The Aeroccino3 Milk Frother does not have a steam function, however, this product heats up to create a dense hot milk foam. We hope this information proves to be useful. If you have any further questions, you may reach us via our toll-free number at 1-800-562-1465.
submitted byNespresso Team - 7 months agoBrand expert
Q: Do all Nespresso makers come with the removable water reservoir? What is this?
A: Thank you for your question, Lisa. All Nespresso machines are equipped with a detachable water tank.
submitted byNespresso Team - 8 months agoBrand expert
Q: Is the pourer stainless steel or plastic?
A: Thank you for your interest in the Vertuo Plus Deluxe model. As part of our Quality Management System, we submit our products, packaging and processes to rigorous monitoring on a regular basis to ensure compliance with all standards. The results of those tests show that our machines are safe. They comply with all current regulation's requirements concerning materials in contact with food.
submitted byNespresso Team - 9 months agoBrand expert