Q&A(34)
Q: Does the machine bought new come with sample pods ?
A: Mine did not come with capsules. Bought @Target, so not sure if they were removed or it was a return and they keeper the capsules. Was disappointed upon this observation.
submitted byMama Cat - 5 years agoA: I don’t know why but mine did not. Disappointed about giving it as a gift and there were no pods for them.
submitted byLisa - 6 years agoA: Mine did not come with any capsules! ):
submitted byKatie - 3 months agoA: Mine came with a sample pack, someone else posted a photo in the reviews
submitted byCourtney - 6 years agoA: Yes, mine came with a box of 12.
submitted bylvaclarinet - 6 years ago
Q: can you just get a cup of hot water?
A: Thank you for your question. The VertuoPlus machines do not dispense only hot water for tea or other hot water usage. You must insert a coffee capsule for the machine to perform.
submitted byNespresso Team - 3 years agoBrand expertA: Unfortunately, I don't believe so. I've also tried to push button without a pod, and it doesn't respond to this. BTW, the brew temps are not very hot, one of my chief complaints.
submitted bysweetamoshun - 3 years agoA: I dont think so. I've been using this or similar Nespresso machine for about 7 years now. BTW, t gets critisized for making coffee not HOT enough. True, it isn't; I can attest to it; luke-warm it is.
submitted byElenochka - 1 month ago
Q: What is the brand that makes this?
A: Made by DeLonghi, for Nespresso.
submitted byCanadakid67 - 6 years agoA: You will be happy to know it is Nestlé
submitted byOSC02 - 6 years ago
Q: Can I use my own ground coffee
A: Thank you for your question. Our Vertuo machines are designed to be used exclusively with Vertuo capsules, which are single-serve capsules. This ensures optimal performance and quality for your coffee experience.
submitted byNespresso Team - 1 month agoBrand expert
Q: Does this one come with the milk frother?
A: Thank you for your question. The Aeroccino3 milk frother comes with a machine advertised as a "bundle". If you have any further questions we are happy to assist you at 800-562-1465. We are available 24 hours a day, seven days a week. Thank you.
submitted byNespresso Team - 2 months agoBrand expert
Q: Can you make americanos with this machine?
A: Thank you for your inquiry. Our Vertuo Plus machine, if bundled with an Aeroccino3 Milk Frother, can create a delightful Cappuccino or Lattes. The Vertuo Plus machine can brew espresso size beverages, however, it will not dispense that extra shot of water to dilute and create an Americano.
submitted byNespresso Team - 5 months agoBrand expert
Q: Why the light turn red instead of green
A: Thank you for your question. We're sorry to learn that your VertuoPlus machine is blinking red. We kindly ask that you contact us through our toll-free number, 800-562-1465. A Machine Expert is on standby and will be delighted to provide further troubleshooting assistance.
submitted byNespresso Team - 1 year agoBrand expert
Q: My Espresso machine top does not lift off to put the capsules inside?
A: Hi. Thank you for your review. We are dismayed to learn the VertuoPlus does not meet your expectations. We recommend, running a priming cycle at least once a week to ensure optimal taste and freshness from each capsule, and descaling every three months or 300 capsules; whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
submitted byNespresso Team - 2 years agoBrand expert
Q: Are there espresso pods as well as different coffee, ie, dark roast or mild roast included in the initial purchase?
A: Thank you for your question. All Nespresso machine purchases include a sampler pack inside the box with the machine with a variety of blends. If you have any further questions or concerns, please call 800-562-1465. We are available 24 hours a day, seven days a week for your service and support. Thank you.
submitted byNespresso Team - 2 years agoBrand expert
Q: Is this the ENV150BM model
A: Yes, the ENV150BM model refers to the VertuoPlus by DeLonghi in matte black.
submitted byNespresso Team - 2 years agoBrand expert