Ninja Thirsti Ultimate Drink System Cyberspace WC3001BL2

Hi there, Thank you for sharing your experience with the Thirsti. We're sorry to hear you've experienced multiple flavor dispensing issues across several replacement units. We can understand your concern after having to contact support more than once and ultimately canceling your flavor pod subscriptions because of uncertainty about the machine's reliability. At the same time, we appreciate you highlighting that the Thirsti delivers a great experience when it's working as intended. Feedback like yours is important, as it helps us understand where improvements may be needed in both product performance and the ownership experience. If there's anything further we can do to assist with your current unit, please stay in touch with our support team through the link below: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi Lynn, Thank you for taking the time to share your feedback. We understand your disappointment with the new size options. Having a 6 oz dispensing choice available on your previous system provided added flexibility, and we appreciate you letting us know that you would prefer to see this option included on the newer model as well. We'll be sure to share your comments with the appropriate team for consideration. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your feedback on the Thirsti. We're sorry to hear that the removal of the 6 oz and 18 oz dispensing options has been disappointing. We understand how useful those sizes were, especially when using specialty bottles and smaller glasses with carbonated drinks. We're glad to hear you're hopeful about the updated dispensing system, and we appreciate you taking the time to share your experience. Your feedback will be shared with the appropriate team for future consideration. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your review. We're truly sorry to hear that your experience with the replacement Ninja Thirsti has not been the improvement you expected, especially after receiving it as a replacement for a previous unit that was already experiencing dispensing issues. We completely understand how frustrating it must be when the machine intermittently fails to dispense flavour from one side and dispenses twice unexpectedly, causing drinks to overflow and create a mess. Your feedback is important and helps us improve our products and overall customer experience. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the dispensing and pouring issues you are experiencing. https://support.sharkninja.com/article/WC3000-Series-Ninja-Ultimate-Drink-System-Troubleshooting-Guide Best regards, Ninja Kitchen

Hi Mark, Thank you for sharing your feedback. We're sorry to hear about your disappointment in the updated Thirsti system. We appreciate you taking the time to let us know how important the 8 and 18-oz options were to your daily use, and we'll be sure to share your comments with the appropriate teams for consideration in future product development. Kind regards, Ninja Kitchen

Hi Donna, Thanks for taking time to leave your review. We're disappointed to hear that the cup size options on the newer model haven't met your expectations, and that you're experiencing overflow issues, even when using a larger cup. We understand your frustration regarding the colour options, and that you felt you weren't given enough choice when discussing a replacement for your previous model. We'd like the opportunity to look into the concerns you've raised, and see how we can help. Please reach out to our team using the link below, and we'll be happy to assist further. https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen