No Thanks, I'm Just Looking - by Harry J Friedman (Hardcover)

Book Synopsis

Secrets of the trade from the master of retail selling and sales training

No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.

No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority.

• Author is the most heavily attended speaker on retail selling and operational management in the world
• These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales
• Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world

Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.

From the Back Cover

No matter what you sell in your store, the real key to moving your product is you, the salesperson. When customers face the same product choices in your store as they do down the street, the connection you build with them can create a powerful--and profitable--difference. Your ability to communicate with customers, get them to open up, and satisfy their needs determines your success.

No Thanks, I'm Just Looking gives you the inside scoop on how to skyrocket your selling career with a system of easy-to-learn, practical moneymaking steps. Retail guru Harry J. Friedman has compiled his personal collection of proven selling techniques and tips, along with many of the often humorous real-life stories that have made him retail's most sought-after consultant. By saving countless hours of trial-and-error experience, you'll be able to focus on the things that really work, especially in this highly competitive market where Internet savvy customers are better informed than ever before.

Develop non-pushy people skills that will boost your income and make your job more fun with Harry's tricks of the trade:

• How to get past "I'm just looking" and other defensive shields to engage your customers in comfortable conversation that opens the door to more sales
• Must-ask questions that develop trust and expose hidden sales opportunities
• How to present merchandise with the eloquence and emotion that results in "I'll take it!"
• The unique step that many salespeople miss that can easily increase add-on sales
• How to handle stalls and objections and comfortably close the sale--today!
• Mastering the fine art of building referrals, repeat business, and customers for life

The difference between clerks who just process sales and sales professionals who create sales can be worth millions. Whether you're an individual salesperson, manager, or owner of hundreds of stores, Harry's insights will make this book your "retail bible" and make your sales soar.

About the Author

HARRY J. FRIEDMAN, founder and CEO of The Friedman Group, is an international retail authority, consultant, and the most heavily attended speaker on retail selling and operational management in the world today. More than 500,000 retailers have used his groundbreaking high-performance sales and management training systems, including Neiman Marcus, Cartier, Hallmark, La-Z-Boy, Billabong, and Godiva. One of retail's true thought leaders, his vision and unique ability to see what's right and wrong on a retail floor--and how to fix it--have made him a sometimes controversial but always passionate friend to the world of retail. You just can't get enough of Harry!