Olay Facial Cleansing Melts Vitamin C - 12ct

Thank you so much for taking the time to share your thoughts on our Olay Cleansing Melts+ Vitamin C. We absolutely love hearing when our customers enjoy the scent of our products! However, we're sorry to hear that you felt your skin was left dry—that’s definitely not what we aim for. Our Cleansing Melts are meant to clean your skin while keeping it feeling soft and hydrated, and we’ll be sure to pass your feedback along to our Quality Assurance Team. It might just be that the Melt didn't dissolve fully or create the rich lather we hope for. If you decide to give it another try, here are a few tips for creating the best lather: start with clean, dry hands, and try cupping the Melt in both hands under lukewarm running water. Once it gets nice and watery, pull your hands away from the faucet and let the Melt turn clear before starting to lather. Remember, you don’t need to keep your hands under the running water while lathering, as too much water can wash away some of the cleanser! Gently rub it to activate the lather—no need to scrub too hard! After cleansing, don’t forget to follow up with your usual moisturizing routine. We hope these tips help you achieve that smooth feeling you’re looking for! We’d really love the chance to hear more about your experience. When you have a moment, feel free to give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website. We’re here to help!

Thank you for taking the time to review Olay Cleansing Melts Water-Activated Daily Facial Cleanser + Vitamin C. We are so sorry to hear that they stuck together and that you issues trying to get them to dissolve. Here at Olay, our products go through many quality checks to ensure that they reach you in perfect condition. This is something that we wouldn't expect, and we will definitely be sharing your experience with the rest of our Olay team. For a better experience, be sure to use lukewarm water and let the Melt soak for at least 3 seconds or until it's completely translucent before you begin lathering. We value you as a consumer and would love to know more about what happened. Please give us a call at (800) 285-5170 or send us an email through our website's Contact Us page.

Thank you for sharing your experience with our Olay Cleansing Melts Water-Activated Daily Facial Cleanser + Vitamin C. We're sorry to hear that you had difficulty separating the melts and that they didn’t produce the lather you anticipated. Please know that all of our products undergo extensive quality checks to ensure they arrive at your doorstep in the best condition. What you've described is not typical, and we will pass this information along to our Quality Assurance Team as well as the rest of our staff. To achieve a rich lather, start with clean, dry hands. Try cupping the Melt in both hands and holding it under lukewarm running water. Once there’s a good amount of water in your hands, pull them away from the faucet, allow the Melt to turn clear, and then begin to lather. You don't need to keep your hands under the running water the entire time; adding too much water may wash away some of the cleanser. Once the Melt dissolves and becomes clear, rub gently to activate the lather—rubbing too hard might hinder proper dissolution. Following these steps should help you achieve the lather you’ve been looking for. We’d love to continue this discussion and assist you further. Please feel free to call us at (800) 285-5170 or email us via the Contact Us page on our website.