Olay Ultra Moisture Body Wash with Pump - Shea Butter - 33 fl oz

Thank you for sharing your experience with our Olay Ultra Moisture Shea Butter Body Wash. We genuinely regret to hear about the issue with your washcloth and that our product didn't meet your expectations. Our goal is to ensure that every consumer enjoys the best possible experience with our offerings, and we’re sorry we fell short in this instance. Rest assured, we will relay your feedback to our Quality Assurance Team and the rest of our Olay Team. It’s important to note that the dyes used in our body washes are water-soluble and should wash out easily with warm water. If the washcloth isn't rinsed thoroughly after use, the body wash can get trapped in the fibers. We encourage you to clean the item promptly to prevent any permanent staining. To tackle the stain, please check the care label for specific laundering instructions. For colored items, we suggest doing a patch test in an inconspicuous area first. Pretreat the stained area with a heavy-duty liquid detergent like Tide, then wash it in the hottest water that's safe for the fabric. If it’s suitable for the material, you might also consider adding diluted chlorine bleach for 5 minutes during the wash cycle. For stubborn stains, you may need to repeat this process. Remember, don’t dry the item until the stain is completely gone, as heat can set it and make it irreversible. We would love to continue this conversation and learn more about what happened. Feel free to call us at (800) 652-9261 or reach out via email through the Contact Us page on our website.

Thank you for sharing your personal experience with our Olay Ultra Moisture Shea Butter Body Wash. We are truly sorry to hear about what happened and would like to assist you. Please understand that this is not the experience we envision for our brand, and we sincerely appreciate you bringing it to our attention. We fully understand your concerns and want to assure you that we are communicating this report to both our Health and Safety Team and the rest of our Olay team. While we evaluate our ingredients for both safety and effectiveness when used as directed, we recognize that some individuals may have personal sensitivities and cannot tolerate certain ingredients or formulations. We recommend that you discontinue using this product, and we encourage you to reach out to us for further assistance. You can call us at (800) 652-9261 or send us an email through our Contact Us page.

We value your loyalty and want to thank you for getting in touch about our Olay Ultra Moisture Body Wash with Shea Butter. We're so glad to hear that you enjoy the product and that your skin wasn't left feeling dry nor itchy. That's truly the kind of results we want for all of our consumers. However, it is upsetting to hear that you weren't happy with our pump design and that you found it hard to get all the product out. When we are designing our products, we do extensive research and consumer testing to create features we think you all will love. Of course we understand that everyone has preferences and that's why we're glad you were able to reach out and share yours. Rest assured that we are reporting this to the appropriate people on our team. Also, please know that it's normal for a small amount of body wash to be left behind in the bottle. The amount of product that will come out of the container is reflected in the volume/weight printed on the package (oz/ml). We've extensively tested our containers to ensure this much is dispensed. We'd be more than happy to hear more from you. Please write to us through our Contact Us page so we can better assist you.