Old Spice Red Collection Captain Deodorant - 3oz

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-334-7582 so we can continue this conversation? Please reference case #19631704.

We are very pleased to hear that you are enjoying our products and we thank you for your brand loyalty as well. Consumers like yourself are the reason we work as hard as we do to bring you the quality products that you deserve.

We are so happy to hear both of you are enjoying the product.

Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it. I have made a case for you about this issue 15993152 . Please contact us at (800) 677-7582 ,so we can reimburse you for that product.

Hi, Z! I’m sorry to hear you didn’t get the odor protection you expected when using the Red Collection Captain Deodorant. I’m glad you let us know so I can share your experience with the rest of my team. I’m also happy to provide some info as well as some suggestions to help you get the most from our products. As you may know, the level of odor protection depends on your body chemistry. In addition, changes in diet, stress, and activity level may affect the performance of the product. Underarm odor is caused by bacteria that grow and multiply as a result of sweat. Deodorant controls odor by killing odor-causing bacteria and also contains fragrance that keeps you smelling fresh. But it’s important to know that deodorant doesn’t control underarm wetness. One of the best ways to fight odor is to prevent wetness. If you find your deodorant isn’t doing the job, you may want to switch to an antiperspirant/deodorant that should provide the fullest level of protection by controlling wetness AND fighting odor.

I'm sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with our Old Spice team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.