OtterBox Symmetry Series Hard Case for Samsung Galaxy S22 Ultra - Stone Swirl

Hello, Doron! We are so sorry to hear that you experienced a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hello! We’re so sorry to hear about the trouble with your Symmetry Series case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.

Hello! We apologize for any frustrations experienced with the Symmetry Clear Series case. This case is designed to be a sleek one piece case and does not cover the screen itself, nor does this case offer a built-in screen protector. This case does pair perfectly with any of our screen protection options for the device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any additional questions!

Hello! We are so sorry to hear you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

So sorry to hear you had some trouble with the Symmetry Series Clear case for your Galaxy S22 Ultra. We craft all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so this is a bit surprising to hear. When applying this case to your phone, we recommend starting at the top right corner to first situate your camera and volume buttons in place. From there you'll be able to slowly work your way around the edges until everything is secure. If those synthetic rubber edges are being pushed down, you can use your fingernail to gently pull them back up. And once done, you'll notice that those edges are raised around your screen to assist with drop protection. If you're looking for 360 degree protection, we'd recommend pairing this case with one of our trusted screen protectors. We appreciate you taking the time to share your thoughts and experience with the Symmetry Series Clear case with us. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you. Kindly, OtterBox Customer Support

Hey there! We're sorry to learn about your discouraging experience with the Symmetry Series Clear case for your Galaxy S22 Ultra. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We sincerely appreciate you taking the time to share this with us though. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case. Warm regards, OtterBox Customer Support

Oh no! We're sorry to hear about your Symmetry Series case installation struggles. Have you verified that the correct size case was purchased? This is an important factor to consider, as our Otter Engineers design each case to fit the specifications of the device. If you have verified that this case is indeed the correct size for your device, then we would be happy to help with the installation process! Just give our friendly Otters a ring at 1-855-688-7269 and they will help get everything sorted out with you! Cheers, OtterBox Customer Service

Hey there! We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Best, OtterBox Customer Service

Hey there, Jena! So sorry to hear the Symmetry Series case wasn't quite what you were hoping for. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp and to keep any dirt or dust out of your case. As far as the yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our product warranty in place for when things go sideways like this. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your replacement options with you. Cheers, OtterBox Customer Support

Oh no! We're so sorry to hear about your Symmetry Series case struggles. This sounds like a very unusual situation. We're sorry to hear that your device was damaged. We would be happy to offer you a replacement case under our product warranty, but we are unable to extend our warranty to your device, as we are not the manufacturer. Just give us a ring at 1-855-688-7269 and we would be happy to get your replacement sent your way. Cheers, OtterBox Customer Service Support

We appreciate the honest and candid feedback, and we are very sorry to hear of the damage your S22 Ultra sustained while under the watch of the Symmetry Series case. We can only imagine how frustrating it would have been to go without your device for any significant amount of time, let alone the cost associated with this type of thing. That's actually why we put so much effort toward limiting the potential for such discouraging outcomes. Only problem is that any given incident is always going to be subject to the potential for some unique variables that are at times beyond our control and prevent us from being able to eliminate all risk. Unfortunately, our warranty won't be able to provide any monetary reimbursement for those device repairs, but we would like to help with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further. Kindly, OtterBox Customer Service Team

We're sorry to hear your current Symmetry Series case has gone and pulled a bit of a chameleon act on ya, that's definitely not supposed to be a thing. Between that and the peculiar peeling at the bottom, we'd say it's time for a brand-new warranty replacement to help get you the intended Otter experience. You can set things in motion through the following link, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help! https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Service Team