OtterBox Symmetry Series Hardshell Case for Apple iPhone 13 Pro - Reset Purple
$29.95 sale price when purchased online
$49.99 list price
Target Online store #3991
About this item
Highlights
Durable construction
Offers everyday protection
Premium materials
Reliable protection
Description
OtterBox is known for its robust and heavy-duty phone cases offering superior protection against drops, scratches, and impacts. Their cases are built to withstand tough conditions.
Model Compatibility: Apple iPhone 13 Pro
Dimensions (Overall): 6 inches (H) x 8 inches (W) x 4 inches (D)
Weight: .12 pounds
Package Quantity: 1
Material: Plastic
Battery: No Battery Used
TCIN: 92363196
UPC: 840104272916
Origin: imported
WARNING:This product contains chemicals known to the state of California to cause cancer, birth defects or other reproductive harm. https://www.p65warnings.ca.gov www.p65warnings.ca.gov
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Shipping details
Estimated ship dimensions: 4 inches length x 8 inches width x 6 inches height
Estimated ship weight: 0.12 pounds
This item cannot be shipped to the following locations: APO/FPO, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, Virgin Islands, U.S., Alaska, Hawaii
item ships from third party seller: Simple Cell, Inc
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
The OtterBox Symmetry Series case is praised for its slim design, vibrant colors, and ease of use. However, some guests have concerns about its durability, MagSafe compatibility, and comfort. While it offers good protection for many, others have experienced issues with sharp edges and the case not holding up over time.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.1
4.1 out of 5 stars
86 star ratings
4.1 out of 5 stars with 86 reviews
I Love this Case
5 out of 5 stars
DogMan - 1 year ago
originally posted on otterbox.com
Been using OtterBox since I can remember. I particularly like the symmetry series as it provides maximum protection in a minimal package. This latest purchase was to replace y 5 year old case. It had been around the world and back and deserved a break. It is perfect!
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MagSafe not strong.
2 out of 5 stars
- 1 year ago
originally posted on otterbox.com
The MagSafe is not very strong. Was disappointed in this case’s ability to stay attached via the MagSafe connection
1 reply from Customer Service team - 1 year ago
Hello, Drew! We apologize for any disappointment experienced with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation!
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Disappointed
1 out of 5 stars
Whydidibuythis - 1 year ago
originally posted on otterbox.com
Was not clear that this product does not have magnet on back. Does not stick to charger well. Also can’t return!
1 reply from Customer Service team - 1 year ago
Hello! We’re so sorry to hear about the confusion with your product! We do make a Symmetry Series for MagSafe case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any troubleshooting, questions, or a warranty replacement if there is a specific issue impacting your case.
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Worst purchase ever
1 out of 5 stars
Joey - 2 years ago
originally posted on otterbox.com
Garbage case fell apart after a year and did not protect my camera what so ever.
1 reply from Customer Service team - 2 years ago
Hello! We apologize that you experienced an issue with your case deteriorating over time and with use. We have a great warranty and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
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Not the best protection
1 out of 5 stars
Steph - 2 years ago
originally posted on otterbox.com
Like the look and it feels sturdy, but I dropped my previously undamaged phone and the entire back shattered in the case.
1 reply from Customer Service Support team - 2 years ago
We're very sorry to learn about your unfortunate experience with the Symmetry Series case for your iPhone 13 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case. Warm Regards, OtterBox Customer Support
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Don’t order of their website just find 1 in person
1 out of 5 stars
Eddie - 2 years ago
originally posted on otterbox.com
I’m sure it would have been nice but they sent one for a different type of phone instead of the this one that I ordered.
1 reply from Customer Service Support team - 2 years ago
Hey there, Eddie! We're very sorry to learn about this mix-up that you experienced with your recent order. We understand that can be a bit discouraging. We're not positive what exactly went wrong here, but we're confident our CS team will be able to get this sorted right out for you. Please give them a ring at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you. Warm regards, OtterBox Customer Support
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Not worth the price
2 out of 5 stars
Marsh - 2 years ago
originally posted on otterbox.com
I bought this case a little over 6 months ago. The rubber rim around the edge of the case is peeling off of the plastic part and is about to fall apart. The rubber piece around the volume buttons are warped out of place as well (see picture).
1 reply from Customer Service Support team - 2 years ago
Yikes! So sorry to learn the Symmetry Series case for your iPhone 13 Pro has seen better days. We know that can be a disappointing experience. No need to worry though! We have our great product warranty in place to keep you covered when something unexpected happens like this. You can use the link below or feel free to give our awesome Otters a ring at 1-855-688-7269 and they'd be glad to go over your case replacement options with you. https://www.otterbox.com/en-us/warranty-begin Kindly, OtterBox Customer Support
4 guests found this review helpful. Did you?
Love!
5 out of 5 stars
Val B - 2 years ago
originally posted on otterbox.com
I love this case! It’s so thin and feels really nicely textured. I got the purple color and it’s very pleasant.
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Not worth the price
2 out of 5 stars
Charlie Foxtrot - 2 years ago
originally posted on otterbox.com
Pursued this case based on the one I have used for past iPhones. This one feels cheap and cut outs for the charger cable is sharp. Makes holding the case uncomfortable. Overall feel of the case is like cheap plastic. I’ve not dropped my phone yet, but fear if I do drop it the iPhone my become damaged. Not what I would expect from Otterbox.
1 reply from Customer Service Team team - 2 years ago
You're not wrong to expect the very best from the Otter brand, and we're sorry that your most recent Symmetry Series case doesn't seem to be on par with the one you were previously using. Our manufacturing process and materials really shouldn't be much different depending on how far back we're talking in terms of what your other device was, so we're inclined to think the rough edges are a random one-off that should be easily resolved with a brand-new warranty replacement. Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works! Best, OtterBox Customer Support
1 guest found this review helpful. Did you?
Nice sturdy cover
5 out of 5 stars
Michelle - 2 years ago
originally posted on otterbox.com
Study. Nice raspberry pink color. Fit perfectly.
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Held the pieces in.
2 out of 5 stars
Nate - 2 years ago
originally posted on otterbox.com
I have own several Otterbox cases. I purchased my current symmetry case almost exactly one year ago with my Iphone 13. My phone has never been outside the case from day one. I do drop my phone often but never from higher than my hands standing on the ground. This case claims to be shock proof up to 3 meters. I pulled the case off for the first time to replace the screen protector and to my surprise, the back of the phone was completely shattered. No a scratch on the case. Obviously the case is not shock proof to 3 meters. There is no other damage to the phone other than what is shown in the picture. No damage to the Otterbox case indicating there was not a hard impact. The only thing this case did was hold the shattered pieces in that literally fell out when I took the case off.
1 reply from Customer Service Team team - 2 years ago
We are sincerely sorry to learn of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series case during what was a seemingly mild spill. Every possible effort is made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the very best protection available to help limit such frustrating outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risks. We regret that our warrant won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further. Kindly, OtterBox Customer Service Team
2 guests found this review helpful. Did you?
Don't buy - Complete change in quality!
1 out of 5 stars
Breb - 3 years ago
originally posted on otterbox.com
I've used symmetry Otterbox products for 6 years and this has seriously disappointed me. The plastic is so hard and there's no rubber edging any more on the outside of the case. Honestly, this product feels like something from a massive bargain bin at a store, that you go through because you don't care about the protection of your phone you just want it to be pretty. Sadly I will not be a customer of Otterbox anymore Below I've attached a photo of my old phone case EXTREMLY worn out with the new one (Purple). I use to love the quality of these products and the warranty's on them but not any more. You can see there is NO rubber backing on the new case and the new case is such a hard plastic it clicks when you use the buttons, and buckles on the back like its to big or something. I would've used the warranty to replace my old case but I knew I was upgrading my phone. Good bye Otterbox
1 reply from Customer Service Team team - 3 years ago
We do appreciate the honest feedback, and we're sorry that you felt so disappointed with your most recent Symmetry Series case, especially given your long and successful run with that model. Just to clarify, even though it may feel a bit more rigid, that outer edging is actually still comprised of synthetic rubber rather than the polycarbonate (plastic) that's on the backside of the case. Regardless, you aren't a fan, and we take that to heart. We'll definitely share your thoughts with our quality and design teams, and if we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll always be happy to help! Best, OtterBox Customer Service Team
3 guests found this review helpful. Did you?
It’ll do
4 out of 5 stars
- 3 years ago
originally posted on otterbox.com
After dropping it twice the paint started chipping off. Protected my phone though.
4 guests found this review helpful. Did you?
I always buy Otterbox for my phones
5 out of 5 stars
MJBarbosa - 3 years ago
originally posted on otterbox.com
Fits my phone perfectly. Lilac is my favorite color. Imyhspoy that it was available.
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Purple cover
5 out of 5 stars
YW13 - 3 years ago
originally posted on otterbox.com
Love my purple cover and shipping was fast. Great company
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Ok case for Iphone 13 Pro. Needs a little work.
4 out of 5 stars
Alex - 3 years ago
originally posted on otterbox.com
The case itself is perfect for size and weight. There are only two main issues. The case is very slick so you have to be careful when holding it so it doesn't slip out of your hand. The other issue is the cutout around the charging port is not smooth so it rubs a raw spot in your pinky if you cradle the phone with your pinky finger in the bottom center of the case. This is an issue I have brought up to Otterbox before but has not been addressed.
1 guest found this review helpful. Did you?
Great
5 out of 5 stars
Zadith - 3 years ago
originally posted on otterbox.com
I bought color black. It is very strong and exactly what I needed.
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Ok but Sharp Edges and Uncomfortable to Hold
2 out of 5 stars
Dave - 3 years ago
originally posted on otterbox.com
I have had this case for about two months and it is ok. I have not dropped my iPhone on anything other than carpet and knocked it off an end table on to hardwood flooring. It has done the job thus far but I really want to replace it. The bottom of the case has sharp edges that dig into your fingers when holding the device and there are additional edges around the cameras that dig into your hands. The edges at the bottom of the phone are a real issue. Overall I am not fan of the design. The poor ergonomics are not worth the slim design. They makes the device simply uncomfortable to hold. I have had Otterbox Commuter cases in the past and have been extremely pleased. Not at all pleased with this purchase. I wish I could return it. My advice, skip this and buy a Defender or Commuter case.
1 reply from Customer Service Team team - 3 years ago
While it's great to know the Symmetry Series Case has been taking care of business in terms of helping out during those few minor spills, we're sorry that you're really wanting to move in a different direction. We'd be more than happy to help get you set up with a brand-new warranty replacement to see if there was just something odd with the edges of your particular case since that wasn't anything that gave us cause for concern during our internal testing. But unfortunately, we aren't able to offer a model other than what was originally purchased. Definitely give our friendly Otters a call at 1-855-688-7269 and we'll do our very best to help smooth things out for you! Kindly, OtterBox Customer Service Team
4 guests found this review helpful. Did you?
Works
3 out of 5 stars
bstout30 - 3 years ago
originally posted on otterbox.com
[This review was collected as part of a promotion.] This case is okay. Its not great. It definitely seems kinda flimsy for an otterbox. It is nice in the fact that it is thin and makes it easier to carry around in pockets. I have dropped my phone a couple time and it has provided a semblance of protection. I dont like that it doesnt offer much in means of protection for the front of the phone.
1 reply from Customer Service Team team - 3 years ago
The Symmetry Series Case was definitely designed as a streamlined option for device protection, but if you're looking to add another layer to the mix, we do make a number of different screen protectors that can be paired with the case for extra security. You can check out all of our available options for your iPhone 13 Pro via the link below, and please feel welcome to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop! https://www.otterbox.com/en-us/search?q=iphone%2013%20pro%20screen%20protector&prefn1=device_name&prefv1=iPhone%2013%20Pro Best, OtterBox Customer Service Team
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Just what I thought.
4 out of 5 stars
AAAAAAHHHHHHH - 3 years ago
originally posted on otterbox.com
I haven’t dropped my 13 pro anywhere other than my carpet, so do what you want with that information. The case can look loose at the areas with buttons and where the charger port is at. However, it doesn’t tend to bother me as much as I thought it would. The buttons are Flickr and satisfying. The cameras and screen are protected by a lip, so you’re safe dropping your phone on a flat surface as far as I’m concerned. However, I do suggest a good screen protector because you may be an unlucky chap and find a pebble.