We are very sorry to learn your little girl has had this experience. We hope she’s feeling better today and all continues to go well. Because your daughter’s safety is our top priority, a great deal of work goes into the development and testing of all our wipes to ensure they’re safe. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. Please hold on to these wipes, and call us for additional help. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We're sorry to hear you're missing the wipes from your order, Jacquelyn, and we recommend reaching out to the retailer for assistance. If you have any questions for us at Pampers, please call us at 1-800 726-7377 and we'll be happy to help you.

Thank you for taking the time to share what happened, Savanah. We're happy to help further with your Sensitive Wipes. Please know that it is not typical for our wipes packages to split like that, and we perform extensive tests on each one to ensure they're in perfect condition when you get them. We're sharing this with our Quality Assurance Team, and we'd like to learn more from you and make this right. Please call us at 1-800-726-7377, M-F, 9 am to 6 pm EST.

We are very sorry to learn about this, and we appreciate your letting us know this happened. We want to assure you that a great deal of work goes into the development and testing of all our wipes to ensure they are safe for use as described. We have careful and thorough procedures in place to ensure this, so we only expect you’ll be clean and comfortable with Pampers Wipes. That being said, everyone is unique, and we do apologize for this experience. Please hold on to these wipes, and call us with an update on how you’re feeling. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST, at 1 (800) 726-7377.

We understand your frustration and are sorry your Pampers Wipes aren't dispensing one at a time as expected, Kalina. We regularly inspect our machines to ensure your wipes perform as intended, and we appreciate you bringing this to our attention. We're sharing this with our Quality Assurance Team, and we'll be happy to help you further with your purchase. When you have time, call us at 1-800-726-7377.

Thank you for sharing your experience with Pampers Sensitive Baby Wipes. We are very sorry to learn about your little one’s situation, and hope all is currently well. Our Quality and Safety Teams work together to make sure that all Pampers Wipes are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms you have told us about. We’re glad to help you as best we can with this purchase, and encourage you to put any remaining Pampers Sensitive Baby Wipes in a safe spot, where they won’t be used or lost, in case we ask you to return them to us. Then, give us a call. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.