Pantene Pro-V Miracles Extreme Damage Hair Recovery Shampoo and Conditioner Dual Pack - 2pk/21.5 fl oz

Thank you for reaching out about our Pantene Pro-V Miracles Extremely Damaged Hair Recovery Set. We are so sorry to hear that your hair was left feeling dry, brittle, and that you also experienced some hair loss. This truly isn't the kind of experience we want for any of our consumers and we can only imagine how devastating this may have been for you. We would like to address you worries while also providing some accurate information and reassurance. It's important to know that losing between 50 and 100 hairs a day is considered normal. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that contribute to significant hair loss and we strongly recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Also, we'd like to mention that hair is usually dry if it's not conditioned well enough and you may not be using the appropriate product for your hair type. To help with any excessive dryness and damage you may be experiencing, we recommend using a conditioning treatment or mask 2-3 times a week. So we may better assist you, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for providing feedback on our Pantene Pro-V Miracles Extremely Damaged Hair Recovery Set. We're so glad that the product worked well and that you loved your results. However, it is disappointing to hear that you did not enjoy the scent and found it heavily fragranced. When we're designing our products, we do some extensive research in order to create features we think you will love. Of course we understand that everyone has preferences and that's why we're glad you got in touch to share this with us. You can be sure that your comments will be addressed with the appropriate people on our team as we take all feedback into account when making changes. We'd love to hear more from you. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.