PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box

Most convenient litter box I've had. Did take me a while to get used to it, and one of my cats was a little hesitant at first, but we're both getting a long with the changes now, and I appreciate how much easier it is for me. I can't really speak for the cats except they are using it.

This is my first experience with a self-cleaning litter box, and I have really enjoyed it. The box itself works great! The part that is making me crazy and why I only gave it 3 stars is because we cannot get the app to work. We've spent a great deal of time and research on it, and it seems like our whole house would need to be on a different WiFi speed for it to work. So that's been really frustrating.

Pretty good automatic litter box. My cat had used the ScoopFree Crystal Self-Cleaning litter box for two years and it had worked very well, but the crystal litter started bothering (texture) my cat's feet. I switched to the SmartSpin for a month now, and they have been very happy. I have been using light-weight clay litter and the machine handles it well. The litter is well conserved by the sieve and clumps roll into the bottom waste bin. I have the cleaning timer set to ten minutes, and this seems to allow everything to set and leave the drum very little to no residual used clay. The depth of the litter box looks shallow but once filled to the "max" line with clay has offered the opportunity for my cat to dig to their liking. The waste bin appears to have very good capacity. My three concerns are: (1) While my cat is young and able, the box just looks high off the ground. Offering a step, especially for senior cats, would be a nice accessory. (2) The sensors inside the unit can be finicky. Depending on how the bag is placed in the waste bin, it will trigger the "full" sensor. The "weight" sensor inside the unit jumped between weights every time my cate is in the box. It will report they are half the weight they really are. (3). The app. The app has a great layout. It is pretty simple and rather practical. But, it does not always update the litter box data on its own. I have to refresh to app to get data to load. When I log in, it will show me the previous day's data before eventually updating to show me the current day. Overall, yes, I am happy and would buy the SmartSpin again.

The numeric status display does not work. Never did.

I’ve only had this item for a couple of weeks but so far I love it — I detest scooping poop and pee so it’s nice just taking out the full bag and putting in a new one! The litter seems to last longer also. So far so good!

When it works it is great, but I feel like I am struggling to get it to work. I wish there was more help on the manual, right now my box is saying one and that the inferred light is blocked, but I do not know where that is. Also to refill the box you are supposed to press the button for three seconds and then it tells you to refill. This does not work and I usually spend about 30 minutes every week trying to get it to work.

I’m supposed to have a middle light on this cat box that tells me when it needs to be changed the said light has not worked since day one so when I called Pet safe, they sent me a new one and the new ones doing the exact same thing as my original

Does not work well with clumping liter as it calls for. Does not empty all the way when cleaning. The app interface is useless. Do not waste your money.

My one and only issue is that after about 2 months of use it has now stopped showing me any sort of data in the app. I know my cats are using it and I know it dumping what they’ve done into the litter pan because I have eyes and can see what’s been done but the big issue is that I’m now not reviewing data and I would like to see which cat is using the litter robot and which one is using the regular one. I did end up taking my sphere off and outside to wash it recently to see if it would give me some data and because I was moving houses. Other than not giving me the data I do like the litter robot. I work over nights 12.5 hour shifts so I’m not always able to scoop the litter box and this makes my job a lot easier

Does not fully clean all litter box to add more clean one

Had the Smartspin for a couple of weeks now, and it works great. We also own the most popular brand, and this unit seems just as good to me. I did a deep clean on it today and it only took about 10 minutes or so. The app works well and messages me when the litter bin is full. Hard to find anything wrong with it so far.

Instructions were a little hard to follow and it doesn't want to stay connected to my internet

I wanted to add a review since all i saw were free product reviews. I was skeptical since it was pricey but way cheaper than a litter robot! I kept my cats old litter box next to it for the first two days and used some of her used litter to get her scent in the new box and put a few treats in a bowl and put it inside so she would jump in. That worked like a charm and now she uses it regualtly

I’ve had this litter box for months now and the app doesn’t notify, even if I have all the notification settings on. The litter-box is not re-calibrating itself, which means the weight is jot tracked correctly and it doesn’t stop when the cat is inside. And the waste bin doesn’t seal in the smell. I have to change the bin every 4-5 days with just one cat. Ultimately, i don’t feel safe with this product for my cat.

Constantly get error message and it’s not even been touched

This litter box worked well for about a week, although it is too small for a normal adult cat. Since the first week, I've had nothing but issues with it. It gets stuck in the dump position, shows the drawer needs to ne changed, even if I just changed it, gets stuck mid cycle and does this every day. I ha e to unplug it, wait 10 seconds, then manually spin it. It is also constantly sending an error code to my phone (pictured). When I get that code, I have to take it apart and put it back together again before it will work. I bought this less than 3 month ago. I do not recommend. Completely waste of time and money. I'd like to return it for a full refund.

I like that the litter pan cleans itself, however, my cart is still able to kick litter out of it and I am vacuuming on a daily basis I was hoping that but design this wouldn't happen but it is.

It does have a few flaws. If the poop is not dry or covered enough it does stick to the sides or will get caught in the open area when it spins and get caught in that area and smear. I have to wipe it down every few days as it will stink. The only other flaw is I wish it had a full guard like another brand so you can empty the litter in the dump bin when changing, it will make it less messy then trying to dump old litter out of the hole. Otherwise a good product, just needs to be revamped a little more.

Bought this as an additional litter box to our litter robot mostly on the good reviews. After several weeks, it leaves me a little disappointed as it drops litter out the front and the app is not as friendly as litter robots. Not as sturdy as the litter robot.

Bought this for my mom who got a new cat and has dementia so she wouldn't have to scoop as often. 11 year old cat took to it right away. We did put a stool in front of it because he has weakness in his hind legs. Don't have to empty more than once a week. Found we didn't need the deodorizer pods and can use regular bathroom trash bags for much cheaper. Like that I can see his weight in the app (he lost weight we he was moved so many times so good to monitor that the weight loss has stopped).