Philips Norelco OneBlade 360 Pro Face & Body Trimmer

Hi there, We’re truly sorry to hear about the experience you've had with your OneBlade, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi Damon Lazarus Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your One Blade pro, this is not the kind of experience we want for our customers, especially you! Did you already get in touch with our customer support? since your One Blade is only 6months, there's a possibility that your One Blade is still under warranty. Check your warranty, If your One Blade is still under warranty, contact Philips customer support as soon as possible. Our relevant team offer repairs or replacements for faulty products. Have your purchase receipt and product details handy. This will help speed up the process when you contact support. Please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare) and Instagram. Don't worry if you don't use social media, you can also reach out to us via the contact page:https://www.philips.com.au/c-w/consumer-support/support-contact-page.html#n62Contact=PERSONAL_CARE_GR. We are more than happy to have you! Hope to speak to you soon! Best regards, Philips Consumer Care

Hello and thank you for your rating and review regarding our QP6542_15 device. We value your time and effort to share your genuine feedback and experience with us, it very important to us. First of all, we would also like to thank you for your loyalty using our shavers over the years, our priority is to continue to provide you with the best quality products and services. We appreciate your honest review and experience so far with the OneBlade, let’s try and help you with the battery and charge time issue. Indeed, it has a rechargeable Li-Ion battery delivers 90 minutes of constant styling power after a 1-hour charge. We have articles you can search for on our website, that could help you, just type in these titles: Can I use any USB plug adapter to charge my Philips OneBlade? No, only USB adapters that meet certain specifications should be used to connect your Philips OneBlade to the plug/wall socket. Using the wrong type of adapter may damage your device. How do I know if my Philips OneBlade is fully charged? To be sure it is charging the OneBlade has 3 charging bars If your OneBlade has a low battery, the lowest loading bar will flash when you connect your device to a power source. When the battery is 1/3 full, the lowest bar will light up continuously and the second bar will begin to flash. This sequence will continue until all 3 bars are illuminated continuously, indicating that your OneBlade is fully charged. The charging bars will switch off 30 minutes after your OneBlade is charged to save energy. My Philips OneBlade is not working Please check the troubleshooting listed in this article. If you have any questions, we'll be more than happy to help, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact Kind Regards, Philips Consumer Care.

Hi there, Thank you for writing your review. We are sorry to hear that your Philips OneBlade Pro 360 is not performing as expected. In this case, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact. Hope to speak to you soon. Kind regards, Philips Consumer Care.