Pokemon 5-Piece Set: 16 Backpack, Padded Utility Case, Small Utility Case, Rubber Keychain, and Carabiner

Thank you for sharing your experience, and we’re so sorry to hear about the issues with the backpack. This definitely isn’t the quality we want for our customers. Please share your order details with us, and we’ll be happy to assist you with a no-charge replacement or a suitable resolution. We appreciate you giving us the chance to make this right.

Thank you for reaching out. We are truly sorry to hear about your issue. This is certainly not the experience we want for our customers. We take quality concerns seriously and always look forward to make it right. I’m truly sorry to hear that the backpack zipper failed after just a few months of use you should reasonably expect the product to last far longer than that. We value your investment and the trust you placed in the product. That it didn’t hold up is unacceptable. Please let us know your order number and purchase date so we can check your warranty or return options and proceed accordingly. Your feedback has been forwarded to our quality-control team: we’ll review the zipper, materials, and manufacturing to help prevent similar issues in the future. Thank you for bringing this to our attention. We hope to restore your confidence in our brand and get your child back to enjoying their set.

Hello, Thank you for your feedback! we are extremely sorry to hear about your issue. This is certailnly not the quality, we want for our customers. We take quality concerns very seriously and would like opportunity to make it correct. Since the set is still within the return period and you’ve already decided to return it, please go ahead and initiate the return through your order page. Once the item is received back at our warehouse, we’ll process your refund right away. If you face any issue in returning the item please let us know with your order details, we will process your return from our end. or you can drop item at any Target store and collect the amount. We truly appreciate your feedback—it helps us improve our product quality and customer experience. Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.

Thank you for taking the time to share your feedback. We’re sorry to hear the backpack set did not meet your expectations in terms of size, durability, and description clarity. We would be more than happy to help you with return/ exchange once you provide your order details.

We’re sorry to hear that you only received the backpack and not the additional items with it. We can help you with return or exchange once you provide your order details. We are here to help.

Thank you for your feedback! We’re sorry to hear that the set didn’t meet your expectations. According to the product description, the 5-piece set includes a 16-inch backpack, a padded lunch box case, a utility case, a rubber keychain, and a carabiner. The padded case is designed to function as a lunch box, though we understand it may not appear as a traditional one. We appreciate you bringing this to our attention and will review how it's presented to ensure it's clear for future customers. If you have any questions or need further assistance, please don’t hesitate to reach out — we’re here to help!

Apologize for the mistake on copy. Feel free to return to a Target store if unhappy with your purchase.