Q&A(17)
Q: Is it normal for the cleanser to leave a film on your face?
A: Please be sure to massage and rinse thoroughly to remove the product after use.
submitted byPrequel - 6 months agoBrand expert
Q: Given the oat flour in this, is the product gluten-free?
A: I don't think this is gluten free with the oats. I've been using this on my face the last couple of days, not realizing it contained oats and I'm have cross contamination symptoms.
submitted byRhonda - 6 months agoA: Our Gleanser contains a gluten-free processed oatmeal but if you have a sensitivity or allergy to gluten, we advise avoiding, due to potential for cross contamination in processing.
submitted byPrequel - 8 months agoBrand expert
Q: Is your products cruelty free? Where are products made?
A: Products are created by a dematologist - Dr. Sam Ellis - and manufactured in West Hollywood, CA. They are fragrance free and yes, cruelty-free and not tested on animals.
submitted byCarasMom - 11 months agoA: Yes, all Prequel products are cruelty-free and made in the USA.
submitted byPrequel - 9 months agoBrand expert
Q: Is this product for redness or can it be used for regular combo skin?
A: I have combo skin and I use it. It’s a very pleasant product to use! 
submitted byCalisson - 10 months agoA: This product is designed for all skin types and suitable for dry or easily sensitized skin.
submitted byPrequel - 9 months agoBrand expert
Q: Does this cleanser effectively remove sunscreen if used once or would a second time be needed?
A: Everyone's skin is different - while one generous cleanse should be effective in removing your sunscreen, you mind need an extra cleanse to make sure its all been removed.
submitted byPrequel - 3 months agoBrand expert
Q: does it burn the eyes
A: Our Gleasner has passed clinical eye irritation testing but we always recommend patch testing on a small area before full use for any individual reactions. Discontinue use if irritation occurs.
submitted byPrequel - 4 months agoBrand expert
Q: Is this cleanser good for teenage oily combo skin? And will it cause purging?
A: Yes, our Gleanser would be a great option for teenage oily combo skin. This should not cause purging.
submitted byPrequel - 5 months agoBrand expert
Q: What’s the ph level of this cleanser?
A: The PH level of our Gleanser is 4.5.
submitted byPrequel - 6 months agoBrand expert
Q: Can you use this to remove eye makeup?
A: Yes, our Gleanser effectively removes makeup, however we recommend pairing with our Pre-Gleanse for an even more thorough removal of eye makeup.
submitted byPrequel - 6 months agoBrand expert
Q: Hello, is this cleanser oil-free?
A: Our cleanser is formulated without added oils and is a great option for all skin types including those prone to acne. Patch test before use and listen to your skin.
submitted byPrequel - 6 months agoBrand expert