NapQueen 10

I purchased a NapQueen Victoria 10” Cooling Gel Hybrid Mattress in 2021. Since then, this mattress has been officially recalled by the U.S. Consumer Product Safety Commission (CPSC) because it fails to meet mandatory flammability standards, creating a serious fire hazard. According to the CPSC, compliant mattresses can save hundreds of lives each year, while noncompliant ones like this can ignite and spread flames quickly. This puts me and my fiancée at real risk in our own home. In addition to the recall, the mattress is defective. The internal springs broke down prematurely, poking through the sides and leaving a concave area felt while lying in bed. This is not only uncomfortable but unsafe, especially for a mattress that was supposed to last many years under its 10-year warranty. I contacted NapQueen multiple times with all the required documentation, including my receipt, photos, and even the official recall notice. Despite this, they refused to process either the warranty or the recall claim, saying they cannot proceed without the original law tag. This is misleading: the tag clearly states “EXCEPT BY THE CONSUMER,” meaning customers are legally permitted to remove it. NapQueen misrepresents this fact and uses it as an excuse to deny consumers their rights. I have been patient and reasonable in trying to settle this matter directly with the company. I gave them ample opportunity to make things right and have never attempted to exploit the situation. My only goal has been to receive the fair resolution required under the recall and warranty. Instead, NapQueen continues to stonewall, leaving me and my fiancée with a defective mattress that poses a known fire hazard. Consumer be advised: NapQueen not only sells unsafe products but also refuses responsibility when those products are defective and recalled. This disregard for safety and compliance is reckless and dangerous. I strongly urge others to avoid doing business with this company.

Sadly I have to return the twin bed. I waited the recommended 48 hours for it to expand, but after 3 weeks the bed is still 6 inches shorter than described. And it also slopes on the sides. The bed itself is fairly comfortable not to firm or soft. Unfortunately, I either received a defective bed or they need to work on making sure all beds expand to the full size.

Bouncy and fun for a toddler and comfy enough to cosleep when needed. Best is that it did not smell bad when opened how some foam products can. Puffed up in just a day.