Puffs Plus Lotion Facial Tissue, 1 Cube, 56 Facial Tissues per Cube

We're very sorry you had this experience, Christy. We check the quality of our products many times during the manufacturing process, because your safety and comfort are so important to us at Puffs. We're disappointed our Puffs didn't measure up, and we'd like to speak with you about it. If you could please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team

We have strict quality controls in place to ensure our best reaches you, and we're sorry to hear that your latest boxes have been arriving in this condition. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. To fit this, we regularly shut down our manufacturing lines to remove excess lint that could drop onto products to make your you receive our best. We'd really like to see how we can help, and make this right. Please call us at 1-800-777-8337 Monday-Friday 9am-6pm EST.

Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and with the lotion you love when you need it, and we're sorry if your recent purchase doesn't measure up to your standards. We'll be sure to share your experience with our Quality Team and thank you for bringing this to our attention.

Thanks for your valuable feedback, which we'll share with our Quality Assurance and Safety Teams. Consumer safety is our number one priority when making our tissues, so we'd certainly recommend discontinuing any further use of the scented tissues you found. Please call us at (800) 777-8337, and we'll be happy to help make this up to you!

What a let down indeed, when your nose is in need! We're sorry to hear about this and would love a chance to make it up to you, while gathering some product details for our Quality Assurance Team. Kindly give us a call at (800) 777-8337.

We're sorry to hear you aren't a fan of the Puffs Plus Lotion tissues, and want to assure you that they should be free of scent. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 777-8337.

Weewilly, we’re so sorry to hear that the tissue isn’t coming out of the carton opening as easily as expected, and we understand how frustrating that can be! We have high standards for every part of our packaging process, but it is possible that when the bundle of tissue was being inserted into the carton it could have shifted slightly, causing the issue you’re experiencing with dispensing. As you continue dispensing tissues, it should become easier to pull them out smoothly. Once there’s a little more room in the carton it should allow the bundle to shift back where it should be for proper dispensing. We'll be sharing your concerns with our product and packaging teams, and we invite you to give us a quick call at 1-800-777-8337, so we can help further as well. We're available Monday-Friday between 9am-6pm EST.

We're so sorry to hear you had this experience, and we want you to know that your safety and health are our #1 priority. It's our recommendation that you stop using this current box, and we'd really like to see how we can help further. All our products go through extensive quality and safety controls to ensure our best reaches you. We're happy to hear you usually enjoy our Ultra Soft non-lotion tissue, and we'd love to hear how you're currently doing. Please call us at 1-800-777-8337, so we can help further. We're available Monday-Friday between 9am-6pm EST, and happy to help! The Puffs Tissue Team

We're so sorry to hear this, Brie. There is nothing worse than having a sore nose, and having a runny nose on top of it. We're very sorry you had this experience. We check the quality of our products many times during the manufacturing process, because your safety and comfort are so important to us at Puffs. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team

Please know that we want you to be 100% satisfied using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs have a thickness and softness for when you need them. We're sorry if your recent purchase doesn't measure up to your standards and you may find our Puffs Ultra Soft may better fit your needs.