Q&A(25)
Q: Is there any update to this product? I have been using this dispenser for over two years and have been facing the same problem of tap breaking and have no choice but to replace it with new one.
A: Well must not be that sturdy as built, mine is leaking brand new/out of the box. Very disappointed in this purchase.
submitted byWilliams - 5 months agoA: Thank you for your inquiry. The dispenser valves are sturdily built, but it is not made to take excess weight. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expertA: There is a quality issue with the valve. Same thing happened to mine in 5 months of use. Unacceptable. I also had to purchase a new container. The previous PUR dispenser I had lasted 10 years.
submitted byShel - 2 years ago
Q: The faucet is very bad. I bought it a month ago and water is always leaking from the faucet. What is the solution?
A: We sincerely apologize for the inconvenience you're experiencing with your PUR 30-Cup Dispenser. Please reach out to us directly to SocialSupport@helenoftroy.com for assistance. We're here to help!
submitted byManufacturer Tech Support - 9 days agoBrand expert
Q: Why is there such a bad smell? I’ve had it for about three weeks and my filter says it’s OK. I’ve washed it out with soap and water. Let it dry before I refilled it and rinsed filter, there’s also no dishwashing instructions anywhere
A: We’re sorry to hear about your experience with the PUR 30-Cup Dispenser. We recommend rinsing the filter under cold water for at least 15 seconds before use, and ensuring all soap residue is completely removed from the dispenser after rinsing the unit. If the issue continues, please reach out to SocialSupport@helenoftroy.com for further assistance. We're here to help.
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: What *precisely* causes the filter change light to go on? Is the amount of water that has flowed through the valve? Time in use? Something else?
A: Thank you for your inquiry! The filter change light is triggered based on time in use and the volume of water that has flowed through the filter. Typically, the filter lasts up to 1-2 months or 40 gallons, though heavy use or varying water quality may shorten this. For any additional questions, please reach out to SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 9 months agoBrand expert
Q: How do you clean the spout? Q-tips? Don’t reach the mold that’s up in there. It’s gross.
A: Thank you for your question. We’re sorry to hear about the trouble with cleaning the spout. For better access, we recommend using a small brush designed for bottle or spout cleaning, which should help remove buildup. Please feel free to reach out to us at SocialSupport@helenoftroy.com for further assistance!
submitted byManufacturer Tech Support - 9 months agoBrand expert
Q: I have only been using for about a week already saying i need a new filter. Is this normal?
A: Thank you for your inquiry. The life of these filters is, on average, 1-2 months/40 gallons. With heavy use, this can happen in a very short period of time. However, this will also vary based on the quality of the water being filtered. Water with higher amounts of contaminants will result in a shorter filter life. If you have further questions or need assistance, please reach out to us at SocialSupport@helenoftroy.com. We're here to help.
submitted byManufacturer Tech Support - 1 year agoBrand expert
Q: What is the exact PUR product number for this? The spout fell right off of the water dispenser after 9 months of use and I need it to write PUR's customer service. Thank you.
A: Thank you for your inquiry. This is the DS1811Z. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 2 years agoBrand expert
Q: does this remove heavy metals and disinfectant byproducts?
A: Thank you for your inquiry Bailey. Our Filters are rated by the NSF and WQA to remove many contaminants from the water. Please visit the link below to download a copy of our Performance Data Sheets for our PUR filters so you can determine if these filters will remove the exact compounds you are looking to remove. https://www.pur.com/pds If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert
Q: What are the actual dimensions of the 30 cup dispenser?
A: Thank you for your inquiry Kate. The dispenser is 10.3 inches tall, 6.3 inches wide, and 15.8 inches long. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert
Q: Can u please let me know the model number of this one?
A: Thank you for your inquiry. This unit is the DS1811Z. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expert