A:Â There is a quality issue with the valve. Same thing happened to mine in 5 months of use. Unacceptable. I also had to purchase a new container. The previous PUR dispenser I had lasted 10 years.
A:Â Thank you for your inquiry. The dispenser valves are sturdily built, but it is not made to take excess weight. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry. This is the DS1811Z. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry Bailey. Our Filters are rated by the NSF and WQA to remove many contaminants from the water. Please visit the link below to download a copy of our Performance Data Sheets for our PUR filters so you can determine if these filters will remove the exact compounds you are looking to remove. https://www.pur.com/pds If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry Kate. The dispenser is 10.3 inches tall, 6.3 inches wide, and 15.8 inches long. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry. This unit is the DS1811Z. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry. Any of our current PUR pitcher filters will fit in this dispenser and function correctly. The initial filter that comes with this unit is a lead reducing filter, but you can also use the Fast Flow filters. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your question the PUR Ultimate 30 Cup Lead Reducing Dispenser does come with one Lead Reducing Filter. If you need further assistance, please reach out to us directly by emailing SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your question. The 18 Cup and 30 Cup Dispenser has the same dimensions. The Dispenser allows you to pour as it filters so the 30 Cup is including the capacity in the pour tray. If you need further assistance, please reach out to us directly by emailing SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your question. The PUR 30 Cup Dispenser does not have the CleanSensor Monitor and comes with a Fast Flow PItcher Filter. The PUR 30 Cup Lead Reducing Dispenser has the CleanSensor Monitor and comes with a Lead Reducing Pitcher Filter. If we can provide any further assistance, please contact our team at SocialSupport@helenoftroy.com. Thank you.
A:Â Thank you for your inquiry Danni. We cannot advise leaving unfiltered water in the filter tray if the unit is full, as it could cause the filter tray to lift out of the unit and spill. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.