SANOXY Honey Comb RGB Gaming Mice Mouse DPI USB Flowing Backlit Light Wired PC Laptop Computer - White

A: Hi Craine, thanks for reaching out about SANOXY Honey Comb RGB Gaming Mice Mouse DPI USB Flowing Backlit Light Wired PC Laptop Computer - White. It's frustrating when your new gaming mouse isn't detected by its software, even though it's physically connected! This is a common issue with gaming peripherals. Here's a breakdown of troubleshooting steps to get your SANOXY Honey Comb RGB Gaming Mouse working with its software: 1. Basic Checks (Always Start Here): Try a Different USB Port: Sometimes a USB port can be faulty or have power issues. Try plugging the mouse into a different USB port on your PC or laptop. If it's a desktop, try a port on the back of the computer directly connected to the motherboard, not a front panel port or USB hub. Restart Your Computer: A simple restart can often resolve temporary software glitches and refresh USB connections. Check the Mouse's Physical Condition: Inspect the USB cable for any kinks, cuts, or damage. Ensure the USB connector isn't bent or damaged. Is the mouse lighting up or showing any signs of power? 2. Software and Driver-Related Solutions: Re-download and Reinstall the Software: Crucial: Completely uninstall the current SANOXY mouse software from your computer (look in "Add or Remove Programs" in Windows settings). Restart your computer. Go to the official SANOXY website (or the website where you originally downloaded the software) and download the latest version of the software specifically for the Honey Comb RGB Gaming Mouse. Make sure you're downloading the correct software for the wired version if there are wireless variants. Run the installer as an Administrator. Right-click the installer file and select "Run as administrator." This can prevent permission issues. Follow the installation prompts and complete the process. Restart your computer again after installation. Once restarted, run the mouse software as an Administrator (right-click the shortcut and select "Run as administrator"). Check Device Manager (Windows): Right-click the Start Button and select Device Manager. Expand "Mice and other pointing devices" and "Universal Serial Bus controllers." Look for your SANOXY mouse. It might appear as "HID-compliant mouse," "USB Input Device," or similar. Update Driver: Right-click on your mouse entry and select "Update driver." Choose "Search automatically for updated driver software." Uninstall Device: If updating doesn't work, right-click on the mouse entry, select "Uninstall device," then unplug the mouse, wait a few seconds, and plug it back in. Windows should automatically reinstall the driver. Look for unknown devices or devices with yellow exclamation marks: These indicate driver issues. If you see any, right-click and try to update their drivers or uninstall them and restart. Disable Conflicting Software/Drivers: Sometimes, other mouse software (e.g., from a previous mouse) or even touchpad drivers (if you're on a laptop) can conflict. For Laptops: Go into your touchpad settings (often found in "Mouse settings" or a separate app from your laptop manufacturer) and see if there's an option to "Disable touchpad when external mouse is connected." Enabling this can sometimes resolve conflicts. Temporarily close any other gaming peripheral software (e.g., Razer Synapse, Logitech G Hub, SteelSeries Engine) that might be running in the background. Check for Windows Updates: Ensure your operating system is fully up to date. Sometimes, Windows updates include necessary drivers or compatibility fixes. 3. Advanced Troubleshooting (If all else fails): Try on Another Computer: If possible, test your SANOXY mouse and its software on a different computer. This helps determine if the issue is with your mouse hardware or your specific computer's setup. If it works on another PC, the problem is definitely with your primary computer. Contact SANOXY Support: If you've tried all the above and the software still doesn't detect the mouse, it's best to contact SANOXY's customer support. They may have specific drivers, troubleshooting steps, or be aware of a known issue with the software or a particular batch of mice. One of the common reasons for this particular issue (mouse works but software doesn't detect it) is an incorrect or corrupted driver being installed, or the software itself not being the exact correct version for the specific model or firmware of the mouse. Focusing on re-downloading and reinstalling the software/drivers as an administrator is often the most effective solution. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Ashton Garner, thanks for reaching out about SANOXY Honey Comb RGB Gaming Mice Mouse DPI USB Flowing Backlit Light Wired PC Laptop Computer - White. In general, most gaming mice come with software that allows you to customize the LED color and other settings. You can typically download this software from the manufacturer's website and then use it to adjust the LED color to your preference. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.