A: We thought the same thing - until we modified the suction control ring. Also, on our area rugs I believe I sometimes use the hard floor option.

A: Ilove mine, Recently I accidentally sucked up gum balls and luckily this vacuum has a cup things like that go into and I flipped open thetop door and took them out and finished my floors. Good luck.

A: I agree - on bare floors, it pushes like a champ. MUCH more resistance on carpet, especially high pile carpet. My 86 year old mother struggles to operate on high carpet.

A: Like most vacuum cleaners there is a suction control actually just a little round ring that usually fits down on the handle and you can either open it which will give you the ability to vacuum rugs or throw rugs without having to feel like you’re pushing 400 pounds if you feel it’s not strong enough then you can close it some and you will get section ever sincecame out that’s it that’s all I buy. I will refuse to buy a Dyson one. It is expensive to. They will fall apart easily and for the third one I just don’t like them.

A: I would say there is something wrong with yours. We have had ours for 2 years and it is the easiest vacuum I’ve owned so far. I’ve never had an issue with this vacuum and I actually traded my Kirby in for this one. There is little to no resistance using this on the carpet with the brush roll on. LOVE this vacuum.

A: You can turn off what I think you’re talking about, the brush roll, by putting it on bare floor.

A: Yes! When you put the switch on bare floor the brushroll turns off.

A: No, the brush roll will turn off automatically once the unit is turned off.

A: I Don't Think So Buy one anyways.

A: We would like to let you know that our units are not self-propelled.

A: We would like to let you know that this vacuum is great for carpets and hard floors.

A: Hi Racerxjax, The unit you are interesting in is the Shark Navigator Professional (model# NV70) which is actually an older version without the Lift-Away option of this Shark Navigator Lift-Away Deluxe Vacuum (model# NV360). Hope this information was useful. Thanks Best Regards, Customer Service Team

A: The HEPA filter is expensive to replace ($40 not including shipping). The foam and cloth filters can be washed and dried and reused many times. They can also be replaced if needed for around $20.

A: It is recommended replacing the filters every 6-9 months in order to keep getting a good and strong suction power.

A: Ours was making a high pitched noise and has zero suction. Checked hoses and large ome was completed blocked by a building block and trash!

A: We're sorry to hear your vacuum is making a strange noise. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.

A: I found the cord to be an adequate length. What I found inadequate was the absence of a brush tool.

A: We would like to let you know that the power cord is not a replaceable part. We will certainly pass along your feedback.

A: This Shark comes with a crevice tool and an upholstery tool.

A: It comes with 2 attachments but useless on the hand held, attachments are supposed to be held on by "friction" but fall off. Impossible to do steps. Not including a brush attachement-disappointing

A: This vacuum is only 12.8 pounds.

A: Another answer says 16 pounds.