Shark Navigator Lift-Away Deluxe Upright Vacuum NV360 9.5" Cleaning Path Blue
$149.99 reg $199.99
Sale save $50.00 (25% off)
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- $149.99reg $199.99 Sale3.6 out of 5 stars with 323 ratings
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Guests are saying
The vacuum has received mixed feedback from guests, with many praising its powerful suction and effectiveness on various surfaces, particularly for pet hair. However, several guests reported issues with durability, maneuverability, and design flaws that hindered performance. Despite some concerns, many guests appreciate the vacuum's features, such as the lift-away capability and ease of use, making it a popular choice for those seeking a reliable cleaning solution.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.9 out of 5 stars with 2905 reviews
65% would recommend
1223 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
8 August, 2026Verified purchase
(no review title)
It stopped working less than 4 months after purchase, but just outside the 90 day return window. Equally disappointing is the inability of Target to be able to offer an even exchange or credit for the same or a similar item.
4 out of 5 stars
Thumbs up graphic, would recommend
1 August, 2026
(no review title)
it came broken unfortunately but we bandaged it up like a hurt marine! i can’t wait to use it!
4 out of 5 stars
1 August, 2026
originally posted on influenster.com

Great vacuum I would purchase it again.
I have had my Shark since 2022 and I can say with utmost confidence that this is an excellent vacuum. It does a phenomenal job cleaning. It’s very convenient but it is a little heavy. Taking it up and down the stairs can be a bit much but it does a great job. The fact it is bagless makes it worth while.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 July, 2026Verified purchase
horrible
Vacuum only worked for 3 months and now does not pick up anything and is falling apart. Just missed the window to return.
1 reply from SharkNinja Product Expert team - 12 days ago
Hi Cindy, Thank you for your feedback. We're disappointed to hear that your Navigator stopped picking up debris and is no longer performing as expected after only a few months of use. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our Shark Customer Service Team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team can provide troubleshooting assistance and explore available options. Kind Regards, Shark Home
1 out of 5 stars
25 July, 2026
originally posted on sharkninja.com
SN k16ux503z4a0
It won't turn on. I cleaned all the parts, it's completely clean, and it does nothing. It doesn't turn off.
1 reply from Shark Home team - 14 days ago
Hi there, Thank you for taking the time to leave a review. We're sorry to hear that your Navigator Lift-Away is no longer powering on, even after you've thoroughly cleaned the unit. We appreciate the troubleshooting you've already carried out, and we understand how frustrating it must be when the vacuum stops working unexpectedly. As a first step, we'd recommend reviewing our troubleshooting guide, which may help resolve the issue: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide?redirect=false If the issue is not resolved, simply complete the quick form at the end of the troubleshooting journey to start a support case, and one of our product experts will follow up with you within 6 business hours. Alternatively, you can contact our Customer Support Team directly here: https://support.sharkninja.com/contact-us Thank you again for your feedback, and we look forward to assisting you. Kind regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
24 July, 2026Verified purchase
Poorly Made
The roller has already quit working and I’ve been using this vacuum for less than 6 months. This vacuum is absolute garbage and I do not recommend purchasing this particular Shark vacuum.
1 reply from SharkNinja Product Expert team - 15 days ago
Hello Jennifer, Thank you for sharing your review. We're deeply sorry to hear that the roller stopped working on the Shark Navigator vacuum. We understand how frustrating it can be when it no longer performs after a few months of use, especially when you're unable to complete your cleaning tasks. We'd like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. Kind regards, Shark Home
4 out of 5 stars
20 July, 2026
originally posted on sharkninja.com
Hard to push/pull
I went from a power head that was a lot easier to push/pull to this model. Not as happy with this unit. There is a feature to reduce the suction but it still doesn’t glide as easy in certain surfaces.
5 out of 5 stars
20 July, 2026
originally posted on sharkninja.com
Great features
This vacuum cleaner is the best vacuum I've ever had! It works very well at removing dirt. The suction power is unbelievable and it does such a great job at removing dirt. I'm very pleased with my purchase and I'm glad I chose the Shark!
4 out of 5 stars
18 July, 2026
originally posted on sharkninja.com
Vacuum cleaner review
The vacuum suction is good so far , detachment is okay dust retention is okay , filtration is okay ,it's light compared to previous shark ninja vacuum one thing I have issue is sometimes vacuum parts I have hard time connecting need to push hard and turn to click it's easy to maneuver all this okay for now but as time will pass vacuum will get weaker and lose suction power
1 out of 5 stars
16 July, 2026
Need to improve the handle clip
After having this vacuum for 1 year the red clip on the handle broke while vacuuming. I love the suction that Sharks have, but do not recommend the Navigator or the Rocket. They have all broken within 1 year.
1 reply from SharkNinja Product Expert team - 19 days ago
Hello Kristie, Thank you for taking the time to share your feedback. We understand how disappointing it must be to have the clip on the handle break while vacuuming, especially after only a year of use. We're glad to hear you've enjoyed the strong suction performance of your Shark vacuum, however, this isn't the experience we want for our customers. Our vacuums are backed by a five-year limited warranty, and we'd appreciate the opportunity to help turn this around for you. Please give us a call at 1-855-427-5127, where one of our product specialists can review your situation, verify your warranty coverage, and provide the next steps. We're available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET. Kind regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
13 July, 2026Verified purchase
Useless
I have always loved Shark vacuums until this one. I bought this one to replace the same exact one I have had for about 8 years. The ROLLER only works part of the time. It is useless! DO NOT BUY!
1 reply from SharkNinja Product Expert team - 29 days ago
Hello there, thank you for your feedback. We're sorry to hear this vacuum did not meet the expectations set by your previous Shark experience. We understand how frustrating it is when the roller brush does not work consistently. We appreciate you sharing your experience. We'd love to look into this further. Kindly contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can help with tips and further assistance. Kind Regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
8 July, 2026Verified purchase
Very disappointed
Works only on completely flat surfaces. Very difficult to move on thick/plush carpets and space rugs. Very disappointed.
1 reply from SharkNinja Product Expert team - 28 days ago
Hello Craig, thank you for your feedback. We're sorry to hear you're disappointed with your Navigator. Thick or plush carpets can sometimes affect maneuverability due to suction resistance, but we'd like to help. Please reach out to our Customer Care team with your model number so we can assist with troubleshooting and find the best solution for you. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind Regards, Shark Home
5 out of 5 stars
Thumbs up graphic, would recommend
7 July, 2026Verified purchase
great vacum
love this vacuum smaller than the last shark I had. it works great and shark has improved the design. I would recommend
5 out of 5 stars
Thumbs up graphic, would recommend
6 July, 2026Verified purchase
(no review title)
I couldn’t rave about the suction of this vacuum enough. It literally sucks the soul right out of you. Minus the cord and it being heavier we absolutely love it
1 out of 5 stars
Thumbs down graphic, would not recommend
4 July, 2026
(no review title)
The curves of the handle is actually more frustrating than it is helpful, and the wand is actually heavier than the rest of the vacuum, which is insane…returning¡
1 reply from SharkNinja Product Expert team - 1 month ago
Hello there, we're sorry to hear the design did not meet your expectations. We understand how important comfort and maneuverability are during cleaning, and we're disappointed to learn that the handle and wand design made the vacuum frustrating to use. We appreciate you taking the time to share your feedback, and we'll be sure to pass it along to our team for review. Kind Regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
3 July, 2026Verified purchase
Brushroller doesn't work at all
Brush roller doesn’t even work. It doesn’t spin.
1 reply from SharkNinja Product Expert team - 1 month ago
Hi Crystal, Thank you for your feedback. We’re sorry to hear that the brush roller is not spinning and understand how disappointing it is when your vacuum does not perform as expected. We’d like the opportunity to help resolve this issue and get your unit working properly. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Please call our support team at 1-855-427-5127 so we can assist. Kind regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
30 June, 2026Verified purchase
(no review title)
Suction is the worse
1 reply from SharkNinja Product Expert team - 1 month ago
Hi Marie, Thank you for taking the time to leave a review, we really appreciate your feedback. We’re sorry to hear that the suction is not meeting your expectations, and we understand how frustrating that can be. Please reach out to our support team so we can look into this further and help resolve the issue. You can contact us on 1-855-427-5127. Our hours of operation are Monday to Friday 9am to 9pm EST, and Saturday 9am to 6pm EST. Kind regards, Shark Home
2 out of 5 stars
30 June, 2026
originally posted on sharkninja.com
Not good !
I got this vacuum for a replacement for an old shark upright which I truly appreciate the company for doing this. The only thing is I don’t like this new navigator. I would love to have my old one back. The new one is loud, has a shorter cord and doesn’t have a light on the front. It’s also much bulkier than my old shark. I don’t understand why Shark would make a vacuum worse instead of better !
1 reply from SharkNinja team - 1 month ago
Hi Vann, We truly appreciate you sharing your honest feedback with us. We’re really sorry to learn that the new Navigator hasn’t lived up to the experience you had with your previous Shark upright. We understand how disappointing it can be when a replacement feels like a step backward, especially when you’ve grown accustomed to features like a longer cord, a front light, quieter operation, and a slimmer design. Your comments about the noise level, bulkier feel, and missing features are completely valid, and is incredibly important to us. Your feedback will be shared with our product teams as they continue to develop and improve our vacuums. If you need any further assistance with using your Navigator, please visit our support page via the link below. https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide?redirect=false Kind regards, Shark Home
2 out of 5 stars
Thumbs down graphic, would not recommend
29 June, 2026
Cheap quality plastic, good vacuum
I had to exchange this twice already I'm going to get a different model this time. the vacuum works great, however the plastic clips all over holding the dust cup closed/attaching it break so easily. Not worth the hassle either go with a different brand, or upgrade to a better model.
1 reply from SharkNinja Product Expert team - 1 month ago
Hi there, Thank you for taking the time to leave a review on the Navigator. We’re very sorry for the inconvenience and frustration you’ve experienced with your Navigator, especially after having to exchange it multiple times. We understand how disappointing it is when parts like the dust cup clips don’t hold up as expected. We’d be happy to help you find a model that better suits your needs and offers improved durability. We recommend giving us a call at 1-855-427-5127 so we can assist you in choosing the best option. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Home
5 out of 5 stars
Thumbs up graphic, would recommend
27 June, 2026Verified purchase
(no review title)
Great product