Shark Rocket Ultra-Light Corded Stick Vacuum - HV301

A: We would like to let you know that if your unit came with a dust-away attachment a pad should have come with it as well.

A: No. It also showed it hanging on a wall. But no wall hook was included with mine. If you want to hang it up, you gotta buy the hook separately and its another $15 including shipping

A: Pad was included. Not very happy with my purchase. Does not work well on floors without carpets.

A: Mine did not come with any extras at all, decided to return it. Says on the box and instructions it does, but nothing was in the box.

A: Hi, Yes, the microfiber pads are included with the product. Please find the description in the " Product Details" on the Target Product Webpage. Also, kindly find the same description copy pasted below: "This ultra-lightweight upright vacuum easily converts into a hand vac for versatile floor-to-ceiling cleaning, and comes with a Dust-Away™ hard floor attachment. Includes; Dust-Away™ Hard Floor Attachment + 1 Washable Microfiber Pad, Wide Pet Upholstery Tool, Dusting Brush, 12” Crevice Tool, Wall Mount Storage hook, Accessory Bag" Also, at $99.99, it would be highly recommended with all the included accessories. Hope this helps!

A: Mine didn't come with it either. I returned it. The description on almost every website this vacuum is offered lists the Dust-Away, yet I've purchased 2 vacuums and neither have actually come with it. VERY misleading.

A: Detatch the handle/motor unit (top piece) and hang it on the front the upright suction tube stick that connects it to the wheel/suction base. (keep the suction stick attached to the bottom base... there is a hook on the upright tube). This vac does not need to be stored laying on it's side! Ours is neatly stored with the top piece hooked onto the other two pieces.

A: This vacuum does not stand up on it's own. You can either use the wall attachment or lean it up against a wall. This is not an answer to this question, but I did have this model for about 2 years, and then the tubing cracked down near the vacuum head. Not worth fixing, so I bought the Shark Rocket Duo-Clean, and just the ability to actually remove the rollers and clean them off is worth the upgrade. Lots of wool rug fuzz and tons of pet hair are so much easier to pull or cut off now than trying to clean this model's roller brush, which cannot be removed at all. Not sure if or which other models have removable roller brushes, but it's worth it. The dust cup is fully removable on the Duo-Clean as well, which is handy. Personally, I think these are kind of expensive vacuums, but the pros generally outweigh the cons for me.

A: It does stand on it's own if the handle is hanging on the base. Not sure why Shark doesn't show a picture of what it looks like in the storage mode. I have had this vacuum for over 5 years and I absolutely love it too. For those who say it has lost suction, I would have to ask if they have cleaned out the filters.

A: It does not stand on its own.

A: We can assist you with your request. The Shark Rocket Ultra-Light Corded Stick Vacuum does not stand up on it's own. It would need to be leaned against something such as a wall or use the wall mount when storing.

A: Try using water to flush it out! When I couldn't clean out my vacuum's tube using wire, a long brush, etc which only packed the blockage in more, I tried water from a faucet and all the packed in dust that had caused a dust-fiber blockage, loosened and it all flew out like magic!

A: I found that the tube was packed with dust. Check all you tubing to make sure there isn't anything stuck. There actually are three filters so make sure they are all cleaned and dried before reattaching to the vacuum. I know for me, it was driving me crazy trying to figure why it was working as well as it did, and to my surprise it was just clogged with dust and stuff. I hope this helps :)

A: Hello Annette, To assist you with your Shark we ask that you contact us at 877-581-7375. The Customer Support Team

A: Thank you for advice, Icare55, that was very helpful

A: The clear container where you hand hold the vacumm is where all the dust is collected. It is pushed with a rotating force that compresses the layers of dust and hair collected. You can vacumm a couple of times before you have open it and dump the dust out. I completely love this vacumm, it is light in weight and very easy to use.

A: It goes into that clear container at the top of the handle. You will be able to see the dust collect in it and that way you know when to empty it. No big bag like in conventional cleaners. You don't need a large container. Of course you have to empty it fairly often, more often than changing a big bag or a conventional bagless one.

A: We would like to let you know that there is a dust cup on the main hand held part of the unit.

A: Cup fills up fast and the problem is you have to unplug every time to empty unless you carry trash container with you. Also clogs easy, check frequently.

A: Push the handle's one switch forward once for wood or tile and forward one more time for the brush roller bar. It's not necessary to ever engage the bar if you don't want to use it.

A: We would like to let you know that this unit does have a brushroll.

A: Yes it does have a beater bar with brisles. It can be turned off on the handle.

A: The cord is 30 FEET long.

A: We would like to let you know that the cord length for this unit is 25 feet.

A: It is 30 feet long and not 30 inches.

A: Hello Lori, We are happy to confirm that the Shark® Rocket® Ultra-Light Upright can pick up dry, non-used cat litter. We hope this information helps. The Customer Support Team

A: It is NOT recommended to use the Shark Rocket on damp cat litter or Feces. Or any larger trash. If you can pick it up by hand , sweep or use damp towel rags, use a broom rag or paper towel to get obvious chunky dibris and save the deep cleaning for this delicate stick Vacumn. Maybe upgrade to removable piece to remove my long hair. Must treat it as tech to make it last.

A: We would like to let you know that this unit comes with a Crevice tool, Upholstery tool, and Anti-allergen dust brush.

A: There is an attachment that is oblong and has a brush on the end. I assume that is a pet attachment. The other brush is square and I use it for un-upholstered surfaces.

A: This unit does come with a user's manual.

A: It does come with instructions on how to use as well as maintain your vacuum. Hope this helps.

A: According to the shark website it's a 5 year warranty. They pay shipping to and from also.

A: Feldspars, For warranty information on The Shark® Rocket® Ultra-Light Upright, please kindly contact Target's Customer Support team directly at 1-800-591-3869. Best Regards, Customer Support team