Tineco GO Flex Cordless Lightweight Stick Vacuum: HEPA Filter, Multi-Surface, Bagless, 2 Speeds, Lithium Ion Battery
$99.99 sale price when purchased online
$149.99 list price
Target Online store #3991
About this item
Highlights
- Cordless Convenience: Tangle-free cleaning for quick, efficient cleanups.
- Bendable FlexTube: Effortlessly clean under furniture.
- Ultra Lightweight: Under 5 lbs. for easy maneuverability and portability.
- 40-Minute Runtime: Long battery life for multi-room cleaning.
- HEPA Filtration: Captures 99.99% of allergens for a healthier home.
- Versatile Accessories: Includes crevice tool and 2-in-1 dusting brush for multi-surface cleaning.
- LED Headlights: Illuminates hidden dirt for detailed cleaning.
- Handheld Mode: Tineco GO FLEX is convenient for spot cleaning and above-floor surfaces.
Description
Introducing the Tineco GO FLEX, the perfect cordless stick vacuum cleaner for those seeking versatility and convenience in their cleaning routine. Lightweight and ultra-portable at under 5 lbs., the Tineco GO FLEX is designed to tackle everyday messes with ease. The lightweight stick vacuum's innovative FlexTube allows you to reach high ceilings and under furniture effortlessly, while its HEPA filtration ensures a cleaner, healthier home. Ideal for both carpets and hard floors, the Tineco GO FLEX cordless lightweight stick vacuum cleaner offers up to 40 minutes of runtime, making it great for quick and efficient cleanups. Equipped with essential accessories like a crevice tool and 2-in-1 dusting brush, and featuring LED headlights to spot hidden dirt, the Tineco GO FLEX is your go-to solution for a flexible and comprehensive cleaning experience.
Dimensions (Overall): 42.29 Inches (H) x 10.38 Inches (W) x 10.23 Inches (D)
Weight: 5.5 Pounds
Features: Light Weight, DirtLifter Brush System, Built-In Crevice Tool
Capacity (Volume): .4 Liter
Includes: Brush Cleaning Tool, Crevice Tool, Wall Mounting Bracket, Dusting Brush
Wattage Required: 125 Watts
Number of Speeds: 2
Bag Type: Bagless
Cleaning Path Width: 9.11 Inches
Recommended Surface Application: Carpet, Multi-Surface, Hardwood, Hard Floor
Filter Type: HEPA
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90895852
UPC: 194846002868
Item Number (DPCI): 329-00-0047
Origin: Imported
WARNING: California Residents.
Cancer and Reproductive Harm www.P65Warnings.ca.gov www.p65warnings.ca.gov
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 12.99 inches length x 5.28 inches width x 30.16 inches height
Estimated ship weight: 9.81 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does it stand up by itself. Really need to put that in description. That probably means it doesn't. Right.
submitted by B - 10 months ago
A: It does. I just don't store it that way as I don't want someone to knock it over since it is top heavy.
submitted byLaLa - 10 months agoA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. While the vacuum can stand on its own, we recommend using the included wall-mounted dock for proper storage and stability. For more information, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco support - 9 months agoBrand expertA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. While the unit can stand on its own, we recommend using the wall-mounted dock for safe and secure storage. This helps maintain the vacuum's stability and longevity. For more assistance, please contact us at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 10 months agoBrand expert
Q: Rechargeable items eventually don't keep a charge. Can the battery be replaced and if so, what type of battery is required.
submitted by New to battery appliances - 26 days ago
A: We are sorry to hear that you have encountered a problem with your machine. Regarding the charging problem of GO Flex and whether the battery can be replaced, we recommend that you contact our Tineco after-sales service team at support@tineco.com. Our staff will provide you with professional troubleshooting solutions. After confirming the problem, we will provide you with a solution. Thank you for your understanding and we look forward to providing you with further assistance.
submitted byTineco team - 25 days agoBrand expertA: We are sorry to hear that you have encountered a problem with your machine. Regarding the charging problem of GO Flex and whether the battery can be replaced, we recommend that you contact our Tineco after-sales service team at support@tineco.com. Our staff will provide you with professional troubleshooting solutions. After confirming the problem, we will provide you with a solution. Thank you for your understanding and we look forward to providing you with further assistance.
submitted byTineco support - 25 days agoBrand expert
Q: I am flummoxed to find that when wall-mounted, the GO Flex sticks out so far from the wall, eating up space. Is there any option to make it more flush to the wall?
submitted by LyndiLu - 3 months ago
A: Maybe try the command wall mounts they have that can be used for brooms?
submitted byRandomShopper063 - 3 months agoA: Apologies, the distance of the wall mount is fixed and cannot be adjusted to be closer to the wall. We apologize for any inconvenience caused.
submitted byTineco team - 3 months agoBrand expert
Q: Does it stand up on its own
submitted by Brat - 11 months ago
A: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. The GO Flex model does stand up on its own, but care should be taken to avoid it falling over and it is not intended to stand on its own for long term storage. However, it comes with a wall-mounted dock for longer storage. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 11 months agoBrand expert
Q: Does just the battery come off for easy charging?? I have 2 now & very easy to charge battery-not interested in hanging this on the wall
submitted by Curious mom - 11 months ago
A: No the charger is in the handle
submitted byTheresa - 10 months agoA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. The battery is removable but needs to be charged in the machine. However, you don't need to use a wall mount to charge it, as there is a place to plug in the charger directly into the handle. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco support - 11 months agoBrand expert
Q: How long is the run time?
submitted by Rexach - 3 months ago
A: Dear customer, when in regular mode, the runtime is approximately 40 minutes. When MAX power is used, the runtime is approximately 23 minutes.
submitted byTineco team - 3 months agoBrand expert
Q: What is the vacuum head clearance height?
submitted by Rexach - 3 months ago
A: Dear customer, we do not have detailed data about vacuum head clearance height, but the overall size of our machine is 259.9*263.7*1074.2
submitted byTineco team - 3 months agoBrand expert
Q: Does it work on hardwood floors
submitted by Srberry - 4 months ago
A: Dear customer, our machine is suitable for leveling hard surfaces, so it is suitable for hardwood floors.
submitted byTineco team - 4 months agoBrand expert
Q: What filter is used
submitted by Jess m - 4 months ago
A: Dear customers, most of our vacuum cleaner filters are universal. GO Flex uses the universal filter of Tineco vacuum cleaner series.
submitted byTineco team - 4 months agoBrand expert
Q: Does this work on a ruggable? I bought the pet one and had to return because it did not.
submitted by Erin N - 5 months ago
A: Dear customer,Sorry, we don't understand what you mean. This machine can be used on floors and carpets, but it works better on flat and sealed floors.If you have any questions about the machine, you can contact tineco for details or check the manual.
submitted byTineco support - 5 months agoBrand expert
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Guests are saying
The Tineco Go Flex cordless vacuum is a lightweight and versatile cleaning tool that excels in maneuverability and suction power for its size. Guests appreciate its ability to reach tight spaces and under furniture, making it ideal for quick cleanups. The vacuum features a long battery life, LED headlights for visibility, and a detachable dustbin for easy maintenance. While some users noted issues with suction over time, many found it effective for daily use, especially in homes with pets.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7 out of 5 stars with 355 reviews
37% would recommend
109 recommendations
Stay away
1 out of 5 stars
Thumbs down graphic, would not recommend
Jamie - 6 days ago, Verified purchaser
Item worked for 3months then start spitting everything out. Waste of money. Generic vacuum not worth the money
Stopped working
1 out of 5 stars
Thumbs down graphic, would not recommend
De - 18 days ago, Verified purchaser
It seemed like the first 2 handful of times I used it, it was good. Then it just stopped sucking. The little canister fills up very quickly. Save your money or even better, spend a little extra for better quality brand
1 reply from Tineco support team - 18 days ago
Thank you for reaching out and sharing your experience with us. We’re genuinely sorry to hear that you’ve encountered issues with our product after initial positive use. Your satisfaction is incredibly important to us, and we take your feedback seriously as it helps us improve our products and services. Based on your description, it appears that the vacuum’s suction power decreased over time, and the dust canister fills up quickly. We understand how frustrating this can be, and we apologize for any inconvenience this has caused you. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you continue to experience issues, please know that our products come with a two-year warranty, and we’re here to help. We’d love to assist you further and ensure you have a better experience with our product. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to resolving any issues you may have and ensuring your satisfaction. Thank you for acknowledging the initial positive aspects of our product. We strive to deliver quality and reliability, and we’re committed to addressing any shortcomings to improve your experience.
Great so far!
5 out of 5 stars
Thumbs up graphic, would recommend
bb23 - 19 days ago
I’ve only had this for a week but so far it works excellent.
1 reply from Tineco support team - 19 days ago
Thank you for taking the time to share your positive experience with our product! We’re thrilled to hear that you’ve found it to work excellently just a week into using it. Your satisfaction is our top priority, and it’s feedback like yours that motivates us to continue delivering high-quality products. We’re glad to know that our product has exceeded your expectations, and we’re committed to maintaining this standard of excellence. While we’re delighted to hear about your positive experience, we’re also always looking for ways to improve. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us. Thank you for choosing our product, and we look forward to continuing to provide you with excellent service.
Sort of weak
3 out of 5 stars
Thumbs down graphic, would not recommend
MB - 21 days ago, Verified purchaser
Not very strong. Perfect for light vacuum work but not heavy duty. Good for spaces that don't track a lot of dirt.
1 reply from Tineco support team - 19 days ago
Thank you for taking the time to share your thoughts on our product. We’re genuinely sorry to hear that it didn’t meet your expectations for heavy-duty cleaning. Your feedback is crucial for us to improve and ensure we meet the needs of all our customers. Based on your description, it seems that while our vacuum performs well for light cleaning tasks and in areas with minimal dirt, it may not be robust enough for your heavier cleaning requirements. We understand how important it is to have a vacuum that can handle a variety of cleaning challenges, and we’re sorry that our product didn’t quite fit the bill this time. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. These simple maintenance steps can significantly impact the effectiveness of your vacuum. We’d love to assist you further and explore how we can better meet your cleaning needs. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to ensuring you have a positive experience with our brand. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Do not recommend
1 out of 5 stars
Thumbs down graphic, would not recommend
Sandy - 29 days ago, Verified purchaser
It was good until it wasn’t. I purchased 9 months ago and it is no longer working. I contacted Tineco for assistance and they are asking for pictures and videos and to trouble shoot. They are making it very difficult to resolve the issue or get a replacement.
1 reply from Tineco support team - 29 days ago
Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve encountered issues with your Tineco vacuum after nine months of use, and we understand the frustration this must have caused you, especially given the initial satisfaction you had with the product. Based on your description, it seems that your vacuum has stopped working and that you’ve experienced difficulties with the troubleshooting process and obtaining a replacement. To ensure optimal performance and longevity of your vacuum, we recommend charging the battery after each use and cleaning the filter as needed. Doing this will give you the most suction and longest use time. We stand behind the quality of our products, and all of our vacuums come with a two-year warranty. Our customer service team is dedicated to providing you with the best possible support. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we’d be more than happy to assist you further and resolve any issues you may have with our product. We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.
Bad suction
1 out of 5 stars
Thumbs down graphic, would not recommend
PS - 1 month ago, Verified purchaser
The suction on this is very bad and as you as you switch it off, most of what seemed to be sucked is just dumped right back on the floor :( Wish I could return this but the window has closed.
1 reply from Tineco support team - 1 month ago
We’re truly sorry to hear about your unsatisfactory experience with our product. Your feedback is incredibly important to us, and we’re committed to using it to improve our products and services. Based on your description, it appears that you encountered issues with the suction capability of the machine, with debris being released back onto the floor after switching it off. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. For optimal performance, we recommend ensuring that the battery is fully charged after each use and that the filter is cleaned as needed. Doing this will help maximize suction and extend the use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your concerns. Additionally, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have. Thank you for bringing this to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
1 reply from Tineco team team - 1 month ago
We’re truly sorry to hear about your unsatisfactory experience with our product. Your feedback is incredibly important to us, and we’re committed to using it to improve our products and services. Based on your description, it appears that you encountered issues with the suction capability of the machine, with debris being released back onto the floor after switching it off. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. For optimal performance, we recommend ensuring that the battery is fully charged after each use and that the filter is cleaned as needed. Doing this will help maximize suction and extend the use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your concerns. Additionally, we’d like to inform you that our products come with a two-year warranty, and we’re ready to assist you with any issues you may have. Thank you for bringing this to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Okay vacuum, good for hardwood
3 out of 5 stars
xojessicaxoxo_552 - 1 month ago
originally posted on influenster.com
[This review was collected as part of a promotion.] This vacuum is easy to maneuver as it is really light weight. The suction works well for hard wood areas for carpeting it does not suffice. It will pick up bigger pieces of dirt but not all.
Don't buy anything from Tineco
1 out of 5 stars
Thumbs down graphic, would not recommend
Gidgiesmom - 1 month ago, Verified purchaser
Tineco is a horrible company to deal with!
1 reply from Tineco support team - 1 month ago
We are truly sorry to hear that you have had a negative experience with our company. Your feedback is incredibly important to us, and we want to assure you that we take these matters very seriously. We are committed to using your feedback to improve our products and services continuously. Based on your description, it seems that you are unhappy with your overall experience with our company. We understand that this can be frustrating, and we want to do everything we can to resolve your concerns. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We stand behind the quality of our products and offer a two-year warranty for your peace of mind. If you continue to experience issues with your machine, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our dedicated team is ready to assist you and ensure that your concerns are addressed promptly. Thank you for bringing these issues to our attention, and we appreciate your patience as we work to resolve your problem.
Not worth it at all
1 out of 5 stars
Thumbs down graphic, would not recommend
Grace - 2 months ago, Verified purchaser
Died within the month, worked great for a week and then slowly stopped being able to pick up anything
1 reply from Tineco support team - 2 months ago
Thank you for reaching out to us with your feedback. We are truly sorry to hear that you experienced issues with our vacuum after just a month of use. It’s concerning to know that it worked well initially but then gradually lost its ability to pick up debris. Based on your description, it seems that the vacuum’s performance deteriorated over time, which is certainly not the experience we want for our customers. We understand how important reliability and consistent performance are to your satisfaction. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. These steps can help maintain the vacuum’s suction power and overall efficiency. We’d love to assist you further and ensure that you have a positive experience with our brand. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and are committed to resolving your concerns to your satisfaction. Thank you for bringing this to our attention. We take all customer feedback seriously and use it as an opportunity to improve our products and services.
Fine for the price
3 out of 5 stars
Thumbs up graphic, would recommend
Haley - 2 months ago, Verified purchaser
Not using this on thick carpet; only on thin welcome mats & hard floors. Suction isn't amazing but 85% gets the job done.
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re not completely satisfied with the suction performance of your Tineco vacuum on thick carpets. We appreciate your patience and want to assure you that we take your concerns seriously and are always working to improve our products based on customer feedback. Based on your description, it seems that the suction is not as strong as you expected, particularly on thick carpet. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’re glad to hear that the vacuum is working well on thin welcome mats and hard floors, as this is what it was designed for. If you continue to experience issues with suction, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your concerns. Thank you again for your feedback, and we hope to have the opportunity to improve your experience with our products.
Wish it sucked more, but it doesn't anymore
3 out of 5 stars
Thumbs down graphic, would not recommend
KeHRB - 3 months ago, Verified purchaser
I didn't like that my husband used it to clean the shop vac filter.... Hence, as most of the reviews say: makes this thing choke and not work anymore. Mine charges, tells me when it's fully charged... But doesn't stay on past an hour if I'm going through my house deeply cleaning as I vacuum.
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback with us. We are sorry to hear that you are not fully satisfied with the performance of our vacuum cleaner. We appreciate your husband’s effort to use it for cleaning the shop vac filter, and we understand how important it is for the vacuum to perform reliably during deep cleaning sessions. Based on your description, it seems that the vacuum cleaner is not maintaining power for as long as you expect when used for extended periods. We apologize for any inconvenience this may cause and want to assure you that we take your concerns seriously. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our dedicated team is available to provide you with the best possible support and will work tirelessly to resolve your concerns. Thank you for your patience and understanding. We look forward to assisting you and ensuring a positive experience with our brand.
Poor Pickup Power
1 out of 5 stars
Thumbs down graphic, would not recommend
TRC - 3 months ago, Verified purchaser
Unfortunately, the window for return passed. This is not a powerful tool. Leaves so much behind. I wish I could return it. And I won’t choose this brand again as a result.
1 reply from Tineco support team - 3 months ago
We are truly sorry to hear about your disappointing experience with our product. We value your feedback and are committed to using it to improve our products and services. Based on your description, it seems that you found the product to be not as powerful as expected, leaving behind debris after use. We understand your frustration, especially since the return window has passed, and we apologize for the inconvenience caused. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to resolve your issue. Thank you for taking the time to share your feedback, and we hope to have the opportunity to improve your experience with our brand.
NOT WORTH YOUR TIME
1 out of 5 stars
Thumbs down graphic, would not recommend
Andrea - 3 months ago
Easy to put together. However used one time and it clogged up. Barely had it over an hour. I was hoping for me. I have dogs and this is definitely not a vacuum if your household has pet hair. It WILL NOT WORK.
1 reply from Tineco support team - 3 months ago
We’re truly sorry to hear about your disappointing experience with our vacuum cleaner. We appreciate your feedback as it helps us improve our products and services. Based on your description, it seems that the vacuum cleaner clogged up after just one hour of use, making it ineffective for dealing with pet hair in your household. We understand how frustrating this must be, especially with pets around. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will ensure maximum suction and extended use time. We’d love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). On a positive note, we’re glad to hear that you found the vacuum cleaner easy to assemble. We hope that with the suggested maintenance, you’ll have a better experience with it. Thank you for bringing this to our attention, and we’re committed to making things right for you.
It's ok
3 out of 5 stars
Thumbs down graphic, would not recommend
Cam88 - 3 months ago, Verified purchaser
It doesn't hold charge very well & it works decent
1 reply from Tineco support team - 3 months ago
Thank you for taking the time to share your feedback. We're sorry to learn about the issues you've encountered with the battery charge. Based on your description, the product does not hold a charge very well, affecting its overall usability. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Thank you for allowing us the opportunity to address your concerns. We are committed to improving your experience with our products.
Quiet, small but mighty
5 out of 5 stars
christinad295_1483 - 3 months ago
originally posted on influenster.com
[This review was collected as part of a promotion.] The GO Flex Cordless vacuum has great suction power. The flex makes it easy to get under the couch and the table without having to move furniture. I can vacuum my entire house with plenty of battery life left. It’s also pretty quiet!
Don't buy this garbage
1 out of 5 stars
Thumbs down graphic, would not recommend
Q marie - 3 months ago
Poor suction, cheaply made. I wish I could give no stars. This is terrible going back to the store in the morning
1 reply from Tineco support team - 3 months ago
Thank you for sharing your feedback with us. We’re sorry to hear about your experience with our product, and we apologize for any disappointment this has caused. We want to assure you that we take your feedback seriously and are committed to continuously improving our products and services. Based on your description, it seems that you are experiencing issues with poor suction and concerns about the build quality of the product. We understand how important it is for our products to meet your expectations in both performance and quality. We’d love to assist you further and address any concerns you may have. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Thank you again for your feedback. We are committed to addressing these issues and hope to improve your experience with our brand in the future.
Stopped working
1 out of 5 stars
Thumbs down graphic, would not recommend
Niki - 3 months ago, Verified purchaser
After two months, the vacuum stopped picking up items off of the floor. We verified that there is no blockage, checked the manual to make sure everything was connected properly and it still will not pick up. The time spent vs the cost was not worth it.
1 reply from Tineco support team - 3 months ago
Thank you for choosing Tineco and for sharing your feedback with us. We’re sorry to hear about the issues you've experienced with the vacuum's performance after two months of use, and we apologize for any inconvenience this has caused. We want to assure you that we take your feedback seriously and are committed to continuously improving our products and services. Based on your description, it seems that the vacuum stopped picking up items from the floor despite checking for blockages and ensuring everything was connected properly. We understand how frustrating it can be when the product does not meet your expectations, especially considering the time and cost involved. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help troubleshoot the issue and explore possible solutions. Thank you again for your feedback. We are committed to addressing these issues and hope to improve your experience with our brand in the future.
Awesome vacuum
5 out of 5 stars
Thumbs up graphic, would recommend
Char - 3 months ago, Verified purchaser
Easy to put it together . The section is a miracle. It really works very well good investment very reasonable by 10 hands-down
1 reply from Tineco support team - 3 months ago
Thank you for your positive review! We’re thrilled to hear that you found our product easy to assemble and that it’s performing exceptionally well for you. Your satisfaction is incredibly important to us, and we’re here to support you with any further needs or questions you may have. If there are areas where we can improve, please don’t hesitate to let us know!
6 months lifespan
2 out of 5 stars
Thumbs down graphic, would not recommend
Mg - 4 months ago, Verified purchaser
At first, this works great, and then slowly stops sucking. At 6 months, you feel you might as well get a new one because this one does not work properly.
1 reply from Tineco team team - 4 months ago
Thank you for sharing your experience with us. We’re glad to hear that the vacuum worked great initially, but we’re sorry to learn about the decline in performance over time. Your feedback is important, and we are committed to using it to continuously improve our products and services. Based on your description, it seems that the vacuum's suction power decreased significantly after six months of use, leading to your frustration. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you have already tried this and continue to experience issues, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help troubleshoot the issue and find a solution that meets your expectations. Thank you again for your feedback. We are committed to addressing these issues and hope to improve your experience with our brand.
Junk
1 out of 5 stars
Thumbs down graphic, would not recommend
Do not buy - 4 months ago, Verified purchaser
Broke after 5 uses. Completely lost suction now just throws trash around instead of picking up
1 reply from Tineco support team - 4 months ago
Thank you for sharing your experience with us. We’re sorry to hear that you encountered issues with your vacuum after just a few uses. Your feedback is important, and we are committed to using it to continuously improve our products and services. Based on your description, it seems that the vacuum has lost suction and is not picking up debris effectively, instead dispersing it. We understand how disappointing this can be and want to help resolve the issue. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you have already tried this and continue to experience issues, we’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help troubleshoot the issue and find a solution that meets your expectations. Thank you again for your feedback. We are committed to addressing these issues and hope to improve your experience with our brand.