Shark Pet Cordless Stick Vacuum with Anti-Allergen Complete Seal IX141H: Best Rated, HEPA Filter, 40 Min Run Time

A: I’m only on my third use and it will not suck up anything. I can’t figure out why, but I’m ready to return it. I cleaned the pet hair from the roller brush. The first use it worked great, I emptied the canister and as soon as they put it back together, it’s working less and less. Help! Lol.

A: Make sure brush, hose, all filters are clean... might be tome to replace filter especially if you been vacuuming lot of dirt/ dust...

A: The flexible hose that enables the vac head to move up and down is probably the source of a clog. Remove the vac head from the stick handle and use one of those white plastic barbed drain cleaner things to gently remove the wad of whatever. Do yourself a favor and perform this task over a towel or trash bag. You can also remove the plate covering the brush head to really see what you’re doing.

A: I have had several of these vacuums still do but the hair clogs them up quick! I use a wood skewer to pull the hair out from behind the roller brushes - it's a drag but when it's not clogged up it works great!

A: We're sorry to hear your vacuum isn't working as intended. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.

A: Basically yes. There's a button to turn it on, but it's about as powerful as sucking up dirt with a drinking straw, so you have to hold the button for "extra power" down the whole time.

A: NO. You only need to use a button continuously if you choose the extra boost power function. Otherwise, there’s a regular on/off button. I love this vacuum! It’s been excellent.

A: You must use your left thumb pressed firmly on the button for 60 seconds without lifting your pressured thumb. After that you must plug it in once , turn it off and the use right pointer finger to turn on the light feature only. If you need to vacuum I suggest buying a Dyson spend 5 times as much as use that

A: I don't ever use the button and it sucks up all of our Husky dog's hair just fine!

A: I don't always use the "extra power" and it seems to suck things up just fine. We live on a farm with lots of dirt. It's honestly not too bad.

A: This vacuum does not feature an anti-hair-wrap brush roll but has been meticulously designed to effectively manage hair, providing optimal performance without tangling on its standard roller.

A: Yes! This vacuum picks up everything. I have little ones; that’s why I bought it years ago. When there are tougher messes (like rice is tricky), I use it as a handheld and it sucks everything right up!

A: Yes, you can pick up food residues. However, it is not recommended to pick up wet food or liquids as it can cause a damage on the unit.

A: Remove all the hair n dirt on brush... and that it's not sticky... check make sure there isn't something stuck that's keeping it from working properly... the brush on this one doesn't come out sadly...

A: We’re sorry to hear the brush has stopped turning on your vacuum. Please contact our Shark Clean Customer Service team at 1-855-427-5127. We're available Monday to Friday, 9:00 a.m.–9:00 p.m. ET, and Saturday from 9:00 a.m.–6:00 p.m. ET. We’re here to help!

A: Does good Job as lomg as its not wet.

A: The Pet Cordless delivers strong suction and is effective at picking up fine debris like sand from both hard floors and carpets.

A: This just happened to me. I am reaching out to the manufacturer for assistance.

A: Hi Hunter. Thanks for sharing your experience. That can definitely be disappointing, especially when using it on shorter carpet where you'd expect smoother performance. We recommend reaching out to our Customer Support Team at 1-855-427-5127 for further assistance. They’ll be able to help troubleshoot the issue and explore possible solutions to get things working again.

A: Make sure u completely dry before putting back together n using

A: The filters can be cleaned by rinsing them with water only.

A: It's cheaper model thus doesn't have one... some vacuums fold n this one doesn't which makes things a bit difficult...

A: This vacuum doesn't have a wall bracket available.

A: Rug probably too high pile... I be getting a diffrent model...

A: We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets.