Q&A(222)
Q: Does this come with the triangular mop head and cover or the carpet glider?
A: No, it only comes with the standard rectangular head.
submitted byKrantz - 6 years agoA: Please name models and prices for steam mops with the glider feature. Also what accessories come with which model.
submitted byCatluigi - 5 years agoA: We would like to let you know that this unit comes with the following, Rectangle Mop Head, 2 Rectangle Micro-Fiber Cleaning Pad and a Filling Flask.
submitted byShark Support Team - 2 years agoBrand expertA: Which model comes with the glider and the the rectangular and triangular mop?
submitted bygabby - 5 years ago
Q: I purchased this mop a year ago and it is not producing steam anymore. how do i fix it?
A: We added a tiny bit of Lime Away to our distilled water. It works again.
submitted byRosie - 4 years agoA: We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
submitted byShark Support Team - 4 years agoBrand expert
Q: Can I use vinegar and water solution for disinfectant cleaning?
A: We can assist you with your inquiry. We do not recommend putting cleaning solutions, vinegar, scented perfumes, oils, or any other chemicals to the water used in the Steam Mop as this may damage it or make it unsafe for use.
submitted byShark Support Team - 4 years agoBrand expertA: Perhaps you can apply essential oils or disinfectant on the pad itself instead of in the water container.
submitted byMaria1000 - 4 years ago
Q: Does it clean the dirty grout lines well? No one has mentioned it.
A: I had to really scrub grout lines, the Shark didn't work by itself.
submitted byRosie - 4 years agoA: Hello KArenB, We would like to inform you that the Shark® Professional Steam Pocket® Mop works great on sealed tile floors. We hope this information helps. The Customer Support Team
submitted byShark Support Team - 6 years agoBrand expertA: my kitchen floor tile grout is a nightmare, I bought this hoping the steam would help to lift/loosen the dirt.. but it doesn't. it took them from black to a dark charcoal grey but definitely not as much as I hoped. only thing that has actually worked is scrubbing HARD with a stiff wire brush on hands and knees which is so exhausting and tedious--hence trying to find an easier solution, but this was not it.
submitted byjro - 7 months ago
Q: How many pads does it come with?
A: It comes with 2 of the washable rectangular pads
submitted byshs2017 - 4 months agoA: The Shark Professional Steam Pocket Mop comes with two washable pads.
submitted bySharkNinja Product Expert - 4 months agoBrand expert
Q: Can I use this with Simple Green?
A: No, the Shark brand doesn't recommend anything but water. And I only use distilled water in it so that minerals or anything in tap water doesn't cause damage overtime.
submitted byshs2017 - 4 months agoA: Using any type of cleaning solution, perfumed oils or other chemical cleaner with your Steam Mop is not recommended. These products can have damaging affects to your steam mop and defeat the benefit of chemical-free cleaning.
submitted bySharkNinja Product Expert - 5 months agoBrand expert
Q: Why is there a cancer warning?
A: We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test every single chemical, we're including the label with all our products. Please rest assured that all Shark products comply with all applicable laws and regulations.
submitted bySharkNinja Product Expert - 7 months agoBrand expert
Q: Can you clean interior walls with this steamer?
A: Yes, you can. It isn't easy to hold up but it can be done. Although, if you really want to steam your walls there are better products for it. Bissell has a hand held steamer that works great for walls
submitted byBecka - 8 months agoA: No, you cannot clean interior walls with the Shark Professional Steam Pocket Mop.
submitted bySharkNinja Product Expert - 9 months agoBrand expert
Q: Is the steam continuos?
A: This Shark does have continuous steam. It has three floor modes and adjusts how much steam is produced based on which one you choose.
submitted bySharkNinja Product Expert - 3 years agoBrand expertA: This Shark does have continuous steam. It has three floor modes and adjusts how much steam is produced based on which one you choose.
submitted byShark Support Team - 3 years agoBrand expert
Q: How fast does the floor dry?
A: We would like to let you know that your floors would dry within 1-2 minutes.
submitted byShark Support Team - 5 years agoBrand expertA: It does not take long for floor to dry after steaming.
submitted bySharkNinja Product Expert - 8 months agoBrand expert