$399.99 when purchased online
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 10 months ago
A: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 4 months agoA: Mine broke after about 5 months, not sure how
submitted byAB - 3 months agoA: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 8 months agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 10 months agoTarget expert support
Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.
submitted by Person BUYING from you - 3 months ago
A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 3 months agoTarget staff support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 4 months ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 4 months agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 8 months ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 8 months agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 10 months ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 10 months agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 11 months ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 11 months agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 2 years ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 2 years agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 2 years ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 2 years agoTarget expert support
Related Categories
Guests are saying
The Sony WH-1000XM5 headphones have garnered positive feedback for their impressive sound quality, effective noise cancellation, and comfortable design. Guests appreciate the long battery life and the convenience of features like touch controls and multipoint connectivity. While some users have reported issues with build quality and connectivity, the overall experience remains favorable, making these headphones a great choice for music lovers and frequent travelers alike.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 1478 reviews
58% would recommend
63 recommendations
SONY WH1000XM5-Useless for watching movies.
1 out of 5 stars
PCQ3912 - 5 days ago
originally posted on sony.com
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer. Gone back to my WIRED Sennheiser headphones.
1 reply from Sony North America Customer Support team - 3 days ago
Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior. Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGC—whether via the Sony | Headphones Connect app or device settings. It’s possible that some of the behaviors you’re experiencing—such as the sudden drop in volume or background ambience—may be linked to features like “Speak-to-Chat” or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app. If you have already checked features like Speak-to-Chat and are still experiencing the issue, you can try to initialize and restart the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html We understand how important a consistent and immersive movie audio experience is, and how frustrating it can be when audio fluctuations disrupt your viewing. If you have not already, please consider ensuring all headphone firmware and the Sony | Headphones Connect app are updated to the latest versions, as occasional improvements to sound processing and customizations can be delivered through updates. If you would like assistance, our support line is always available to help. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for your honest review. If you have any further questions or details to share, we are here to support you and help you get the most out of your listening experience. Gus, Sony North America Customer Support
Great battery, sound quality, & comfort!!
5 out of 5 stars
nora13 - 7 days ago
originally posted on sony.com
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
1 reply from Sony North America Customer Support team - 6 days ago
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions. If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure. Thanks for choosing Sony! Best regards, Estefany
Best headphones Ive EVER owned!!!
5 out of 5 stars
Thumbs up graphic, would recommend
Angie - 12 days ago
The noise canceling is amazing!
Sony WH-1000XM5 Review – The Perfect Companion
5 out of 5 stars
klwin slot - 16 days ago
originally posted on sony.com
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level. The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling. Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue. If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer. https://medium.com/@klwinslot/color-prediction-game-in-klwin-slot-malaysia-ae534f4dcae8
1 reply from Sony North America Customer Support team - 10 days ago
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefany
Poorly designed headphones
1 out of 5 stars
Thumbs down graphic, would not recommend
S - 21 days ago
I’ve had these headphones for not even 2 years and the hinge broke. Many people are having this problem because these headphones are very fragile. It will be difficult to get a replacement due to being physical damage.
Excellent purchase
5 out of 5 stars
Belltower012 - 1 month ago
originally posted on sony.com
I’ve had Sony headphones since I was a child and had no issues with them
Broke from putting them on
1 out of 5 stars
Thumbs down graphic, would not recommend
P - 1 month ago
Don’t buy. I’ve had these headphones for some time now and when putting them on the plastic between the head piece and left earphone snapped suddenly. They have really good sound quality. I have been extremely careful with them and for them to break from everyday use is upsetting, especially when this is a commonly known issue they refuse to fix.
The best headphones for people with sensory issues!!!
5 out of 5 stars
Thumbs up graphic, would recommend
collegekid - 1 month ago
I tend to get overwhelmed in public. Lots of conflicting noises make me anxious and can send me into a meltdown if I’m not prepared. These noise cancelling headphones allow me to accomplish my day to day tasks like grocery shopping. I have had them for over a year now and it has completely changed my life and made things so much easier for me.
Horrible
1 out of 5 stars
Cj2985 - 1 month ago
originally posted on sony.com
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
1 reply from Sony North America Customer Support team - 1 month ago
Hello Cj2985, Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you. To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to helping you further. Best regards, -Fred
Sound quality is great, comfort is desired.
3 out of 5 stars
Joyphil123 - 2 months ago
originally posted on sony.com
I didn’t like the feeling of the strap over the top. I felt like the band should be wider perhaps. The sound quality is unparalleled however the noise cancellation interferes with my balance and makes me feel dizzy.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying the sound of your WH-1000XM5. Yet, we're sorry to hear that you're facing difficulties with it. You can wear and adjust the headset for maximum comfort by following the steps here: https://cutt.ly/frmuBIbJ Regarding the noise cancelling issue, please contact us directly using the details in this link so that we can provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Right ear doesn't play sound
1 out of 5 stars
yeetusdelete0 - 2 months ago
originally posted on sony.com
Had these for a year and a half, and the right ear has suddenly stopped playing sound. The touch gestures still work but no sound. Generally the headphones have been good, although the build is definitely flimsy. Also the headband can be uncomfortable after long use
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We’re sorry to hear that the right unit of your WH-1000XM5 has stopped working. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Regarding the sound issue, please follow the instructions here: https://cutt.ly/TrbvwcRl If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA To prevent discomfort issues, you can learn more about wearing the headset correctly here: https://cutt.ly/frbvK6qf Please find the notes on wearing headphones for a long period of time here: https://cutt.ly/rrbvXjVC Additionally, you can find the precautions here: https://cutt.ly/rrbvZaim If you need any assistance, please don’t hesitate to contact us using the details here: https://cutt.ly/heoRCkdW. Nadine @Sony Support UK
Very good
5 out of 5 stars
DRW25 - 2 months ago
originally posted on sony.com
Just started to use them - very comfortable and souns quality impressive
Great headphones so far
5 out of 5 stars
Shnaha - 2 months ago
originally posted on sony.com
Worth every penny. I bought those for my husband birthday present and he loved them
Excelente audífonos!
5 out of 5 stars
Eliecer - 2 months ago
originally posted on sony.com
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
1 reply from Sony North America Costumer Support team - 2 months ago
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.
Amazing headphones
5 out of 5 stars
Bobesh - 2 months ago
originally posted on sony.com
Great sound quality and super noise cancelling feature especially when us ing on London’s Jubilee underground train
Sound & Comfort
5 out of 5 stars
DrKhuram - 2 months ago
originally posted on sony.com
Really good sound quality + comfortable headset & I like the battery time
Good sound
4 out of 5 stars
Jinkyj1888 - 2 months ago
originally posted on sony.com
A good pair of headphones better if you get in a sale as I never found the sound or the fit particularly good but good enough for short term listening not worth the price tag mostly hype
1 reply from Sony support team team - 2 months ago
Hello, Thank you for your feedback. We're glad to learn that you're enjoying the WH-1000XM5, and we wish you continue to enjoy it for years to come! To optimize your sound experience, you may try the following steps to tailor the audio to your preference: -Prioritize sound quality: https://cutt.ly/4rcKpGTA -Adjust the sound settings using the Sony Sound Connect app, you can find more info here: https://cutt.ly/qrcKa89Q To achieve the best fit, we recommend checking the following link: https://cutt.ly/grcKdnLB If you need any further assistance, please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Hana @Sony support UK
Great Headphones
5 out of 5 stars
NickM123 - 2 months ago
originally posted on sony.com
Brilliant sound and noise cancellation. I do miss the voice which the MX5 had. I also find that the case is very bulky. Please provide a soft case option.
I cannot give a zero-star marking
1 out of 5 stars
robk80 - 2 months ago
originally posted on sony.com
clearly, the hinges are a design fault. something sony must have been absolutely aware of even before launching this product. instead, through the magic of corporate gaslighting, suddenly at least 60% of their customer base owning this product, out of the blue, decided to use this headset to hammer nails into walls. this experience does not, in the least fill me with confidence to buy anything sony ever again.
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We're sorry to hear about your experience with the WH-1000XM5. This is not the norm, as we always strive to deliver the best quality possible. Please contact us using the details in this link so that we can provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Just shy of greatness.
4 out of 5 stars
Mansell44 - 2 months ago
originally posted on sony.com
Fantastic headphones with great features. But audio is slightly lacking compared to some of its competitors. The Airpod max, the Senheisser and Bose all have the edge over Sony on pure sound quality. Build quality is also just a tad behind, with weak hinges and flaking plastic.
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your headphones’ features. Yet, we're sorry to learn that that the sound quality didn't meet your expectations. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You may also use the Sound Connect app to adjust the sound settings up to your liking: https://cutt.ly/lrxE9vFA If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA Regarding your feedback on the material, we recommend checking the precautions on the following link to maintain your headset: https://cutt.ly/TrxE... Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK