Successful Customer Service - (Get Brilliant Results Fast) by Pauline Rowson (Paperback)

About the Book

This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.

Book Synopsis

Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.

From the Back Cover

Streamline your customer service Customers are king. And good customer service is vital for customer retention and loyalty. Whether you communicate with your customers online, via a call centre or in person you'll need a winning customer service approach. This practical book shows you how to develop and retain a competitive edge using best practice customer service principles, such as how to deliver great service, motivate your staff, turn complaints to your advantage and turn satisfied customers into advocates for your brand. For customer service that works! THIS BOOK WILL HELP YOU: - Champion positive attitude in your staff - Manage difficult customers effectively - Turn customers into advocates for your business - Increase customer retention and loyalty

About the Author

An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages.