Melieka - 3 years ago
There were pieces broken off the bottom. Luckily, this doesn't affect how the fountain works. Directions are very clear on what to do with the light cables, so I just put them up inside as high as I could push them. I also had difficulty suctioning the pump to the bottom of the item. Overall, not a very well made item. It does flow water thru, so I'll keep it but would not order again.
1 reply from Serenity Health CS team - 3 years ago
Thank you for leaving us a review. We are sorry to hear you item had a few pieces broken off of it. We do have a 1 year warranty on all of our item and encourage you to reach out to our customer service department at 1-888-881-4668. We are also working on redoing/ improving our assembly instructions for our items. Also about the pump, the suction cups just come on the pump you do not at any means need to use those suction cups on the pump to secure the pump to the bottom of the fountain. As long as the pump is fully submerged in water your fountain will run beautifully. Thank you for your purchase