Supplier Relationship Management - 3rd Edition by Jonathan O'Brien (Paperback)

About the Book

Get clear and practical guidance on how to manage suppliers to form strategic collaborative relationships and achieve organizational goals.

Book Synopsis

Effective supplier relationship management enables organizations to unlock value from their supply base and reap tangible benefits. With practical tips and a proven approach, this is the guide to understanding how to maximize the potential of suppliers to gain a competitive advantage, get more innovation and drive sustainability.

Supplier Relationship Management explains the importance of ongoing supplier management, how to measure and improve their performance, and for the critical few that can make a dramatic difference to our organization, drive in and future-proof strategic collaborative relationships. The Orchestra of SRM(R) framework, coupled with expert tips, tools and resources, delivers clear guidance on how to design an effective supplier relationship management program, with maximum return on time and investment.

Written by leading procurement expert, Jonathan O'Brien, this third edition offers new content on how to adapt to the huge changes we have seen across supply bases in recent years, and the new risks and challenges organizations face in managing key suppliers. It includes new information on driving sustainability, the future of the supply base, and how to secure more innovation from our suppliers. Supplier segmentation is outlined in more detail and there is new information on how companies are managing supply chains, and the impacts of this in practice. A practical guide to unlock the new value from your key suppliers in a changing world.

Review Quotes

"A refreshing new perspective on this important topic that clearly sets out all the components of SRM together with a rich toolkit and practical steps to make it happen. Crucially, this book places collaboration at its core. It recognizes the fact that successful SRM is an organization-wide concern and provides a range of approaches to make this a reality. This book makes sense of supplier segmentation and how to use a variety of supplier management approaches, including how to collaborate and work together with strategic suppliers to create new shared benefit. A definitive guide to SRM and how to really make it happen."-- "Mark Perera, CEO and Founder, Vizibl and Founder, Procurement Leaders"

"A truly definitive guide to SRM and a practical handbook for those doing it! This book demonstrates the value of working with key suppliers and why there is no such thing as a one-size-fits-all approach. The analogy of SRM as an orchestra with many sections runs through the entire book and helps make sense of a complex and often misunderstood topic and provides a framework for organizations to implement it. This book provides a comprehensive exposition of each aspect of SRM (or orchestra section), including enabling supplier driven innovation at scale - the next frontier for the progressive procurement organization. Everything you need to know about SRM in one book."-- "Philip Ideson, Managing Director, Art of Procurement"

"O'Brien's excellent book is extensive, well-structured and intelligent, and really is the first book anyone interested in supplier management should consult. It is full of useful ideas and clear thinking about SRM, and has been updated in this third edition with relevant information and ideas around sustainable procurement. The advice, tools and thinking here will help any reader and their organization manage suppliers better in order to deliver more value and performance"-- "Peter Smith, Author, 'Bad Buying' and 'Procurement with Purpose'"

About the Author

Jonathan O'Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider, and is based in Plymouth, UK. With over 30 years of experience working in purchasing, he has worked all over the world to help global organizations increase their purchasing capability through online and classroom training, education and working directly with practitioners and executive teams to drive the adoption of supplier relationship management and other strategic purchasing methodologies. He is also the author of Category Management in Purchasing, now in its fourth edition, The Buyer's Toolkit, and the award-winning title Negotiation for Procurement and Supply Chain Professionals, now in its 3rd edition, all published by Kogan Page