SWISSGEAR Zurich Softside Carry On Suitcase

I bought this SwissGear luggage thinking it would be a reliable long-term investment, especially with the advertised 10-year warranty. As far as the bag itself goes—it's decent. Functional, fairly durable, and does the job for basic travel needs. But the moment you actually need support, the whole experience falls apart. The warranty is essentially a gimmick. There's no real support. I submitted a warranty claim and waited over 15 business days for a reply—only to be asked for one piece of information. Once I sent that, it was another long wait for a follow-up. This process repeated multiple times, with each response taking weeks and each request for information trickling in one at a time. It's clearly a deliberate tactic to delay and frustrate customers. It feels like they’re doing everything possible to avoid honoring their warranty. The representatives are unhelpful, and the entire process is designed to wear you down. If you’re buying this luggage because of the warranty promise—don’t. It’s misleading at best, and worthless at worst.

Always go to SWISSGEAR for all my travel needs, this one did not disappoint and such a great color