Tech-Enabled Hospitality - by Jessica Gillingham (Paperback)

About the Book

Understand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.

Book Synopsis

Looking to bridge the technology gap and transform your hospitality operations while preserving personal service?

Tech-enabled Hospitality is a practical guide for mid-career hospitality professionals eager to develop strategies that optimize both operational efficiency and guest experience. Written by the founder of Abode Worldwide, Jessican Gillingham, this book offers proven models and actionable tools to help you implement technology solutions tailored to your business needs, driving profitability without sacrificing the human touch.

You'll learn how to:
- Apply technology strategically to address business pain points and enhance operations
- Develop frameworks for integrating AI, IoT and virtual concierge services
- Optimize revenue management, guest communications and payment processing
- Balance digital innovation and sustainability with personalized service to create memorable guest experiences

Packed with practical applications and real-world examples and expert interviews with Stripe, SiteMinder and Rocco Forte, this book equips you to lead your hospitality business confidently into a tech-enabled future.

Themes include: Hospitality technology, operational efficiency, guest experience, AI in hospitality, revenue management, personalized service, career development

Review Quotes

"Tech-Enabled Hospitality by Jessica Gillingham is a landmark work by one of the most respected voices in travel tech. This book offers the most comprehensive research and insights our industry has seen to date. It is essential reading for anyone seeking to understand the current landscape of travel technology-the challenges we face, the opportunities ahead and most importantly, the solutions that will shape the future. A must-read for forward-thinking professionals in hospitality and travel."-- "Terry Whyte, The Vacation Rental Software Guy"

"Tech-Enabled Hospitality is a smart, timely guide for anyone serious about the future of travel and accommodation. Gillingham distils complexity into insight, offering both clarity and vision at a moment of accelerating change."-- "David Peller, Former Global Managing Director, Amazon Web Services Travel & Hospitality"

"Tech-Enabled Hospitality is the bridge our industry needs right now, a must-read for any hospitality professional navigating the digital shift. It shows how to adopt tech without losing the human touch. A practical guide to making smarter tech investments, rooted in the real world of hotel operations and guest experience - My kind of read!"-- "Danica Smith, Founder and CEO, MorningStar GX and GAIN Advisor"

"A landmark text and required reading for anyone building or backing hospitality tech. A thorough, strategic and expertly written deep dive into the sector's key dynamics."-- "Richard Vaughton, Co-Founder, Yes Consulting and the Avio Goup"

"If profit, guest experience and long-term relevance matter to you, this is your next read. Dale Smith nails automation without the fluff. Richard Vaughton says what everyone else avoids about data. Thibault Masson brings sharp direct booking tactics that actually work. Every page feels like you're sat in on a mastermind. No filler, just stuff you can use."-- "Mark Simpson, Founder, Boostly"

"Reading this felt like clearing the cache of my brain after hearing one too many sales pitches from ChatGPT wrappers posing as innovative startups. It's sharp, focused and most importantly, actually useful. This one will very likely age well."-- "Simone Puorto, Head of Emerging Trends & Strategic Innovation, Hospitality Net"

"This is a timely and insightful book that captures how technology is reshaping both short-term rentals and hotels. Drawing on expert perspectives from across the industry, it offers practical guidance and fresh thinking for the future of hospitality. A must-read for anyone serious about staying ahead in this space."-- "James Varley, Founder and CEO, Host Planet"

"With technologies like AI now driving hotel performance and guest experiences, Tech-enabled Hospitality is a must-read for non-tech professionals in the hospitality industry wanting to understand today's changes."-- "Floor Bleeker, Hotel Tech Expert"

About the Author

Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.