Target Black FridayNew ArrivalsHoliday Hosting & EntertainingChristmasGift IdeasAI Gift FinderClothing, Shoes & AccessoriesHomeFurnitureToysElectronicsBeautyGift CardsCharacter ShopBabyKitchen & DiningGroceryHousehold EssentialsSchool & Office SuppliesVideo GamesMovies, Music & BooksParty SuppliesBackpacks & LuggageSports & OutdoorsPersonal CareHealthPetsUlta Beauty at TargetTarget OpticalClearanceTarget New Arrivals Target Finds #TargetStyleHanukkahStore EventsAsian-Owned Brands at TargetBlack-Owned or Founded Brands at TargetLatino-Owned Brands at TargetWomen-Owned Brands at TargetLGBTQIA+ ShopTop DealsTarget Circle DealsWeekly AdShop Order PickupShop Same Day DeliveryRegistryRedCardTarget CircleFind Stores
The Only Thing That Matters - by  Karl Albrecht (Paperback) - 1 of 1

The Only Thing That Matters - by Karl Albrecht (Paperback)

$16.99

In Stock

Eligible for registries and wish lists

Sponsored

About this item

Highlights

  • The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
  • Author(s): Karl Albrecht
  • 256 Pages
  • Business + Money Management, Management

Description



About the Book



The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.



Book Synopsis



The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.



From the Back Cover



Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990sIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
  • Finding the "Invisible Truth" about your customer
  • Creating new, long-term rules for the Game
  • Winning the hearts, minds, and hands of your people
  • Making all systems, policies, and procedures customer-friendly
  • Keeping score and leading the way
Dimensions (Overall): 8.18 Inches (H) x 5.49 Inches (W) x .81 Inches (D)
Weight: .43 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 256
Genre: Business + Money Management
Sub-Genre: Management
Publisher: Harper Business
Format: Paperback
Author: Karl Albrecht
Language: English
Street Date: May 26, 1993
TCIN: 1007637110
UPC: 9780887306396
Item Number (DPCI): 247-04-2385
Origin: Made in the USA or Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 0.81 inches length x 5.49 inches width x 8.18 inches height
Estimated ship weight: 0.43 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO

Return details

This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.

Trending Non-Fiction

Discover more options

107 Days - by Kamala Harris (Hardcover)

$19.31
was $20.98 New lower price
Buy 2, get 1 free select books, music & movies
4 out of 5 stars with 60 ratings

Poems & Prayers - by Matthew McConaughey (Hardcover)

$19.58
MSRP $29.00
Buy 2, get 1 free select books, music & movies
4.6 out of 5 stars with 13 ratings

Strong Ground  - by  Brene Brown (Hardcover)

$21.00
MSRP $32.00
Buy 2, get 1 free select books, music & movies
5 out of 5 stars with 3 ratings

Related Categories

Get top deals, latest trends, and more.

Privacy policy

Footer

About Us

About TargetCareersNews & BlogTarget BrandsBullseye ShopSustainability & GovernancePress CenterAdvertise with UsInvestorsAffiliates & PartnersSuppliersTargetPlus

Help

Target HelpReturnsTrack OrdersRecallsContact UsFeedbackAccessibilitySecurity & FraudTeam Member ServicesLegal & Privacy

Stores

Find a StoreClinicPharmacyTarget OpticalMore In-Store Services

Services

Target Circle™Target Circle™ CardTarget Circle 360™Target AppRegistrySame Day DeliveryOrder PickupDrive UpFree 2-Day ShippingShipping & DeliveryMore Services
PinterestFacebookInstagramXYoutubeTiktokTermsCA Supply ChainPrivacy PolicyCA Privacy RightsYour Privacy ChoicesInterest Based AdsHealth Privacy Policy