The Problem with Personalization - by Joseph Turow (Hardcover)

About the Book

"A respected voice on technology shows how seemingly simple ads help dismantle democracy and public discourse. Whether you're intentionally shopping or casually browsing social media, something is following you: ads. Their creators seem to know your income bracket, your tastes in clothing, food, location, politics, age, medical conditions, and romantic partners. As predictive AI tells firms what your hot buttons are and generative AI produces messages tailored to those buttons, your online world becomes an increasingly comfortable-and isolated-place. The fervid competition around personalization in digital marketing, now ubiquitous, has given rise to an ecosystem of advertisers, media outlets, tech companies, and retailers who monetize your data, while threatening the health of our media, our discourse, and our sense of community. In this urgent book, award-winning author Joseph Turow shows how we got here, and how to change direction. The Problem with Personalization shatters common beliefs about advertising history by showing that individualizing ads is not new. Today's high-velocity AI versions draw on past aspirations and assumptions about personalization while weaponizing it in unprecedented ways that drive social fragmentation and the disappearance of shared social reality. Informed by interviews with marketing insiders and covering the latest technology advances, Turow accessibly explains how artificial intelligence sifts our data to tag and target us wherever we go with personalized videos, pictorial billboards, audio messages, and more. A logical next step for advertiser support is tailored entertainment and news, a shift that further destroys the common ground necessary for a functioning democracy. A must-read for all who care about the future of public discourse, The Problem with Personalization reveals how targeted advertising has altered how we're seen and what we see in return"--

Book Synopsis

A respected voice on technology shows how seemingly simple ads help dismantle democracy and public discourse.

Whether you're intentionally shopping or casually browsing social media, something is following you: ads. Their creators seem to know your income bracket, politics, age, location, medical conditions, and tastes in clothing, food, and romantic partners. As advertising firms use predictive AI to discover your hot buttons and generative AI to push them, your online world becomes an increasingly bespoke--and isolated--place. The fervid competition around personalization in digital marketing has given rise to an ecosystem of advertisers, media outlets, tech companies, and retailers who monetize your data while threatening the health of our media, discourse, and sense of community. In this urgent book, award-winning author Joseph Turow shows how we got here, and how to change direction.

The Problem with Personalization shatters common beliefs about advertising history by showing that individualized ads are not new. Today's AI-enabled advertisers draw on past aspirations and assumptions about personalization while weaponizing data in unprecedented ways that drive social fragmentation and the disappearance of shared social reality. Informed by interviews with marketing insiders and covering the latest technology advances, Turow accessibly explains how artificial intelligence sifts through our data to tag and target us wherever we go with personalized videos, pictorial billboards, audio messages, and more. A logical next step for advertiser support is tailored entertainment and news, a shift that further destroys the common ground necessary for a functioning democracy.

A must-read for all who care about the future of public discourse, The Problem with Personalization reveals how targeted advertising has altered how we're seen and what we see in return.

Review Quotes

"The Problem with Personalization is a timely and compelling account of how advertising and personalization have evolved throughout history. Turow offers a sharp analysis that shows how contemporary data-driven personalization and hyperfragmentation are neither accidental nor inevitable. He skillfully situates these dynamics in a legal environment that privileges advertisers and platforms over users and points toward viable ways forward. The book's vivid storytelling, paired with close attention to recent developments in social media and AI, makes it essential reading for scholars across disciplines, practitioners in the advertising and technology industries, and critical citizens alike."

--Christoph Lutz, BI Norwegian Business School and the Nordic Centre for Internet and Society

"Turow brings deep scholarship and great storytelling to present a vital, urgent warning: AI-fueled hyperpersonalization realizes advertising's core ambition but risks more than privacy violations; it pulls away at the fabric of shared media and a shared society. Turow sets personalization within the long historic sweep of marketing innovations, from peddlers and hawkers to the fragmentation of communication, and mutual understanding, that data marketing is driving today. The world needs guides who can tell us what modern American marketing is doing, diagnose problems, and provide a roadmap to remedies. Turow is our preeminent guide. The Problem with Personalization confronts advertising and media challenges in a highly readable and widely accessible way. This important and timely book is a triumph."

--Jonathan Hardy, author of "Branded Content: The Fateful Merging of Media and Marketing"

"At last. This is the book we need to understand how advertising works in our era of data-driven online personalization and generative AI. Drawing on history, interviews, and content analysis of the digital machinery of advertising, Turow offers a masterful intervention in current privacy debates, providing much-needed recommendations for improving the advertising techniques shaping our societies."--Angèle Christin, author of "Metrics at Work: Journalism and the Contested Meaning of Algorithms"

"The Problem with Personalization is an extraordinary history and call to action from one of this country's most prolific and insightful media scholars. Turow brings readable prose and accessible stories alongside a critical warning about manipulation and disempowerment in today's surveillance-based economy. This book should be read by anyone and everyone who is concerned about their privacy, their autonomy, and their future."--Ari Ezra Waldman, author of "Industry Unbound: The Inside Story of Privacy, Data, and Corporate Power"

About the Author

Joseph Turow is the Robert Lewis Shayon Professor of Media Systems & Industries Emeritus in the Annenberg School of Communication at the University of Pennsylvania. He is the author of thirteen books and the editor of five, including The Voice Catchers: How Marketers Listen In to Exploit Your Feelings, Your Privacy, and Your Wallet; The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your Power; and The Daily You: How the New Advertising Industry Is Defining Your Identity and Your Worth.