The Psychology of Customer Care - (Revolutionary Approach) by J Lynch (Hardcover)

Name: The Psychology of Customer Care - (Revolutionary Approach) by J Lynch (Hardcover)
Brand: Palgrave MacMillan
SKU: 1006475600
Price: 169.99 USD
Availability: InStock

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About this item

Highlights

This book breaks new ground on customer care.
Author(s): J Lynch
274 Pages
Business + Money Management, Management
Series Name: Revolutionary Approach

Description

Book Synopsis

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Dimensions (Overall): 8.5 Inches (H) x 5.5 Inches (W) x .81 Inches (D)

Weight: 1.14 Pounds

Suggested Age: 22 Years and Up

Number of Pages: 274

Genre: Business + Money Management

Sub-Genre: Management

Series Title: Revolutionary Approach

Publisher: Palgrave MacMillan

Format: Hardcover

Author: J Lynch

Language: English

Street Date: January 20, 1992

TCIN: 1006475600

UPC: 9780333557693

Item Number (DPCI): 247-31-7257

Origin: Made in the USA or Imported

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Shipping details

Estimated ship dimensions: 0.81 inches length x 5.5 inches width x 8.5 inches height

Estimated ship weight: 1.14 pounds

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