Venus for Facial Hair & Skin Care Exfoliating Dermaplaning Razor + 2 Blade Refills Starter Kit - 3ct

Above all else, the safety and satisfaction of our users are our top priority. With our quality and safety checks, this isn't the experience we expect you to have. Because you had this experience, we recommend you discontinue using that refill. In the future, if you didn't do so before, position the blade against taut skin at 45 degrees. Then, use short, gentle strokes in the direction of hair growth which is often downwards. When you feel the blade start to dull, move onto the next one. Your feedback and experience aren't something we take lightly, so we'd like to make a detailed report to our Quality and Safety Team and help. Please call us at 800-445-5388.

Tasha, there's nothing more important to us than your complete safety and satisfaction. We're sorry to hear about the rust and the bumps but know that with our quality and safety checks, this is the last thing we expect, so please discontinue using it. In the future, for the best results with this, it's important to position the blade against taut skin at 45 degrees. While using it, please use short, gentle strokes in the direction of hair growth which is often downward. As for the rust, our blades are designed with several layers of coating to help avoid rust and to keep delivering a close, comfortable shave. Rinse it after each use and allow it to dry with the blade face-up. This may help your future uses, but because this isn't something we take lightly, please give us a call so we can help and make a detailed report to our Safety Team.