Vitamasques Untinted Lip Mask - Sugar Cookie - 0.33 fl oz

Hi there, Thank you so much for your feedback — we’re really happy to hear you love the product itself, but we’re sorry to hear about your experience with the tube feeling nearly empty. We’ve had a few similar comments, and wanted to give you a bit of background. Because the Sugar Cookie Lip Mask has a thick, ultra-hydrating formula designed to deeply nourish the lips, small air pockets can sometimes form during the filling process. While the product does meet the full 0.33 fl oz (10 ml) as stated, we completely understand how it can be frustrating when it doesn’t look or feel that way. Please rest assured that we're already working on improving the tube design in future batches so the product feels as full as it truly is. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your experience. Warm wishes, The Vitamasques Team

Hi there, Thank you for your feedback — we're sorry to hear that your experience with our Sugar Cookie Lip Balm didn’t meet expectations. We’ve heard similar concerns and want to reassure you that we’re taking them seriously. The balm is formulated with a rich, ultra-hydrating texture that can sometimes cause a small air gap to form inside the tube during filling. While it does contain the full 10ml stated on the packaging, we understand how it can feel underfilled, and that’s understandably disappointing. We're currently working on updating the packaging for future batches to help avoid this issue and ensure the product looks and feels as full as it is. We truly appreciate you taking the time to share your experience — it’s feedback like yours that helps us do better. Warm regards, The Vitamasques Team

Hi Robin, Thank you for taking the time to share your feedback — we're genuinely sorry to hear about your experience. We’ve received similar comments regarding the Sugar Cookie Lip Mask appearing underfilled, and we want to offer some context. The formula is intentionally thick and rich to deliver deep hydration and barrier support, but this can sometimes result in a small air gap at the base of the tube, making it seem less full than it actually is. That said, your concerns are completely valid, and we've taken them to heart. We're currently testing an updated tube format for future batches to ensure the product feels as full as it should from the first use. We truly appreciate your honesty — it helps us do better. Warm regards, The Vitamasques Team

Hi Britney, Thank you for taking the time to leave your feedback. We’re really sorry to hear that your Sugar Cookie Lip Balm felt underfilled — we’ve received similar comments and wanted to give you a bit of background. Because of our rich, thicker formula that’s designed to deeply hydrate and protect the lips, a small air pocket can occasionally form inside the tube during filling. While the actual amount of product meets the stated 10 ml volume, we completely understand how frustrating it is when it doesn't look or feel that way. Please know your feedback hasn’t gone unheard — we’re actively working on a new tube format for upcoming batches to make sure the balm feels as full as it truly is. We genuinely appreciate you sharing your experience. Your voice helps us improve, and we’re grateful for it. Warm regards, The Vitamasques Team

Thank you so much for your lovely review and understanding, Alp! 💖 We’ve heard similar comments from our community about what looks like an air gap in the tube, and we want you to know: you spoke, and we listened. The gap is mainly due to our thicker balm formula, which is designed to deeply hydrate and build a nourishing barrier for your lips. To ensure consistency and avoid waste, a small air pocket can sometimes appear at the base. That said, we totally understand how it can feel off — and we’re already testing updated tube sizing to reduce that air gap without changing our clean, high-performance formula. We're so glad you're enjoying the product itself and truly appreciate your support and feedback. 💛 With love, The Vitamasques Team

Hi Susan, Thank you for sharing your feedback — we’re really sorry to hear about your experience with the Sugar Cookie Lip Mask. We’ve heard similar comments from our community about what looks like an air gap in the tube, and I want you to know: you spoke, and we listened. The gap is primarily due to our thicker balm formula, which is designed to deliver deep hydration and build a nourishing barrier for your lips. To avoid product waste and ensure consistency, a small air pocket can sometimes appear at the base. That said, this isn’t the experience we want anyone to have. We’d like to assure you that the balm is 10 ml as stated, and our team is already testing a new batch with improved tube sizing to help reduce that air gap — all without changing our clean, high-performance formula. Thanks again for your honest review. Your voice helps us grow and improve. If there’s anything more we can do for you, feel free to reach out — we’re here to help. 💛 Warm regards, Vitamasques Customer Care Team

Hi there, Thank you so much for your honest review — we’re thrilled to hear you’re loving the texture, scent, and how soft it leaves your lips! 💛 We completely understand your frustration about the balm feeling underfilled. You’re right — this is something we’ve heard from a few others, and we want you to know we’re actively working on it. Our current tube can sometimes feel less full due to the thick formula and the way it settles during filling. A small air gap can form at the base, even though the correct amount of product is inside. That said, we agree this isn’t the ideal experience — and we’re already testing an updated tube design to fix it in future batches. Your feedback is incredibly valuable in helping us get it right. Thanks again for your support! Warm wishes, Alice Vitamasques Customer Care Team

Thanks so much for sharing your feedback, Mina — we really appreciate you taking the time to let us know about your experience. We totally understand how frustrating it can be to feel like the tube isn't filled to the top. The consistency of our lip balm is quite thick, which is great for long-lasting moisture and protection, but it can sometimes result in a visible gap in the packaging due to the way it settles during filling. While the balm does contain the correct amount by weight, we know the visual impression matters too. The good news is, we’re actively working on improving this. Our team is testing updated packaging to help the product feel more full and satisfying right out of the box — without changing the formula you love. Thank you again for your honesty and support. Feedback like yours helps us get better, and we’re grateful for it. Warm regards, The Vitamasques Team

Thank you for taking the time to share your feedback, Elizabeth — we're really sorry to hear about your experience. We’ve heard similar comments regarding the lip balm feeling underfilled and wanted to provide some context. Our formula is intentionally rich and thick to deeply hydrate and support the skin barrier. Because of this, a small air pocket can occasionally form at the base of the tube, which may make the product feel lighter than expected. That said, your feedback has been heard loud and clear. We’re already testing a new tube design for future batches to ensure the balm not only delivers performance but also feels as full as it truly is. We really appreciate your honesty and are sorry to have disappointed you this time. If you’d like to speak with us directly or share more, feel free to reach out at help@vitamasques.com — we’d be more than happy to help. Warm regards, The Vitamasques Team

Hi Miss Jane, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. We’ve heard similar comments regarding the tube feeling underfilled, and we want to assure you that all our lip balms are filled by machine to the correct 10ml volume. However, due to the balm’s thicker texture and the nature of the formula, a small air gap can sometimes form near the base. We understand this can be frustrating, especially when expectations don’t match the feel of the packaging. That said, your feedback is incredibly valuable. We’re currently testing a new tube format for future batches to improve the user experience and ensure the product feels as full as it is. Thanks again for your honesty — it’s insights like yours that help us get better. If you’d like to share more details or need further assistance, feel free to reach out to us directly at help@vitamasques.com. Warm regards, The Vitamasques Team

We're sorry to hear that you were disappointed with the product, and we really appreciate you taking the time to share your feedback. To ensure proper sealing, we do leave a small air gap in the tube, which can appear more noticeable due to the balm’s thicker texture and how temperature affects its flow. That said, please rest assured that all of our lip products are accurately filled by machine to the standard 10ml volume. We’re always working to improve, and feedback like yours is incredibly valuable to us. If you have any further questions or would like to speak with us directly, feel free to reach out at help@vitamasques.com — we’d be more than happy to assist. Warm regards, The Vitamasques Team

Thank you for your feedback — we're really glad to hear you love the formula and scent, though we’re sorry to hear about your concerns with the packaging. To ensure proper sealing, we do leave a small air gap in the tube, which can appear more noticeable due to the balm’s thicker texture and how temperature affects its flow. That said, please rest assured that all of our lip products are accurately filled by machine to the standard 10ml volume. We truly appreciate you taking the time to share your experience — it’s feedback like this that helps us continue to improve. If you have any further questions or would like to speak with us directly, feel free to reach out at help@vitamasques.com — we’d be more than happy to assist. Warm regards, The Vitamasques Team