WoodWick ReNew Recycled Glass Candle

Hello, thank you for reaching out and for choosing our Lavender & Cypress Medium ReNew Candle. We're truly sorry to hear that your candle isn’t providing the signature crackling experience that you love. We understand how central that soothing sound is to the WoodWick experience, and we appreciate you bringing this to our attention. Our ReNew collection, including Lavender & Cypress, features a specially crafted wooden wick designed to deliver that familiar soft crackle while also supporting a more sustainable burn with recycled and plant-based materials. That said, if you're not hearing any crackling, not even a subtle pop, it’s possible your candle may not be performing as intended. Here are a few things you can check: Wick length: Ensure the wooden wick is trimmed to about 1/8 inch before each use. If the wick is too short or buried in wax, it may not ignite properly or produce sound. Burn environment: Drafts or large open spaces can sometimes impact both the flame and the sound. Try placing your candle in a quieter, enclosed space to listen for subtle crackling. Initial burn: Make sure the first burn allows the wax pool to fully reach the edges of the container. This helps the wick establish a consistent burn pattern. If you’ve checked all of the above and still aren’t getting that signature crackle, please contact us. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Woodwick Candle Consumer Care

Hello, thank you for taking the time to share your experience with our Incense & Myrrh Large ReNew Candle. We’re glad you gave this fragrance a try and appreciate your honest feedback. We understand you were hoping for a more pronounced myrrh note. The ReNew Collection was thoughtfully designed to deliver clean, mindful fragrance experiences using naturally derived essential oils and a soy-coconut wax blend, often resulting in softer, more balanced scent profiles. In the case of Incense & Myrrh, the blend leans into a warm, subtle meditative ambiance rather than a bold, resinous throw. That said, your desire for a stronger myrrh-forward scent is something we’ll absolutely share with our fragrance team. Customer feedback is a key part of how we shape future offerings. If you’re looking for a more intense aromatic experience, you may enjoy exploring some of our core WoodWick® Hourglass Candles or Trilogy candles, known for their complex layers and robust throw. We recommend: Fireside – rich, smoky, and earthy Warm Woods Trilogy – featuring Redwood, Sandalwood Clove, and Fireside for a deep, layered experience Amber & Incense (if available) – a richer blend with more pronounced resin tones We also invite you to explore other scents within the ReNew Collection if you're drawn to nature-inspired, soothing aromas. Thank you again for your feedback and for being part of the WoodWick community. We hope your next candle experience is everything you’re looking for and more. If you need our help, please call us at 1-877-803-6890, use the Contact Us form on our website at https://www.yankeecandle.com/customer-service/contact-form, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you! Thank you! WoodWick Candle Consumer Care

Hello. Thank you for reaching out to us. Thank you for sharing your feedback with us. We're glad to hear that you love the scent of the Lavender & Cypress Large ReNew Candles. We apologize for the issues you've experienced with the wick and wax. This is certainly not the experience we want for our customers. We value your feedback and it will be forwarded to the appropriate department for further review. If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 8pm Eastern Time. Thank you! WoodWick® Consumer Care

Hello, Thank you for your feedback. We're sorry to hear about the issue with the wick and appreciate you giving this scent a try. Your insights help us improve our products. If you need any assistance in finding a different candle that suits your preferences, we'd be happy to help! Don't hesitate to get in touch with us via the website: https://www.yankeecandle.com/customer-service/contact-form. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Yankee Candle Consumer Care