Balsam Hill 5.5 ft Clear LED Classic Evergreen Spruce Artificial Christmas Tree

Thanks for your review, Sharon. Our tree is crafted to provide a balanced and elegant look, and when fully fluffed and arranged using our step by step fluffing video, it achieves the intended fullness and presentation shown in the images. If you need further assistance, we're happy to help.

Thanks for your review, Tracy. A detailed shaping makes a big difference in helping the tree open up and take on its full form, especially when you start from the inner branches and work outward to close any gaps. The branches do have some movement so they can be adjusted as you shape. We also have a fluffing video available that gives a clear step-by-step guide. If you need further assistance, we're happy to help.

We appreciate you sharing your thoughts on the Classic Evergreen Spruce. Because our trees are shipped tightly compressed for protection, they do require careful shaping to reach their intended fullness. Rest assured our Customer Service would be happy to offer tips for arranging the branches or review your tree to see if any sections may need attention.

Thank you for sharing your experience, Dennis J. The trees shown on our website are the same models we offer and are fully shaped and styled by our team, and they can look thinner at first since the sections arrive compressed for shipping. Careful fluffing and arranging of the inner and outer branches usually helps achieve the full look shown online. We can see that our Customer Service Team has already assisted you with the return, and if you ever need guidance or recommendations in the future, we are always here to help.