PexFix 104" Oversized Modular Sectional Sofa with L-Shape Chaise Modern Upholstered Cloud Couches with Throw Pillows for Living Room Bedroom Beige

If I could put zero I would. This has nothing to do with the sectional it’s self but Target poor customer services. I am extremely disappointed with both this purchase and the overall customer service experience. I ordered this sectional with high expectations, but unfortunately only part of the couch was delivered. After contacting the carrier, I was informed that the second package had an invalid shipping label and could not be delivered. This was clearly a carrier-related issue, not something caused by me as the customer. From that point forward, the experience became increasingly frustrating. I contacted Target multiple times (over several calls, with multiple case numbers created), attempting to resolve the issue and arrange a return. Each time, I was given the same response with no real assistance or ownership of the problem. The only solution offered was to either: Leave a large, expensive item outside unattended for pickup in an unsafe environment, or Transport the oversized item myself — which is not feasible. Both options were unreasonable and placed the burden entirely on me, despite this being an error on their end. There was no effort to provide a safe or practical alternative, no escalation, and no meaningful customer support. At no point did I feel supported as a customer. The lack of accountability, communication, and basic problem-solving was extremely disappointing. I made every effort to resolve this properly and in good faith, but was met with consistent pushback and no real help. Due to the inability to receive the full product and the failure to provide a reasonable return solution, I ultimately had to pursue a dispute through my bank. I would strongly caution others before purchasing large furniture items through this platform. If something goes wrong, be prepared to handle the situation on your own. This experience has completely impacted my trust in purchasing furniture from Target in the future.