Rocco & Roxie Enzymatic Cleaner for Pet Urine Stain and Odor Eliminator - 32 fl oz

A: Many customers have had success using our product on tile and grout. You can spray or pour it on and leave it. Let it work its way down into the material, as urine would, to get down and eliminate it. If there is a little bit of a film or residue (from the mild soaps) after it dries, you can simply wipe/mop it up with warm water.

A: Our product will not deter your pet, if it's attracted because of something other than the smell of urine (territorial marking, medical issues, surface preference, etc). It might help break their habit if you block the area off to help with the behavior aspect.

A: Many customers have had success using our product on hardwood and tile floors. You can spray or pour it on and leave it. Let it work its way down into the cracks and crevices as urine would, to get down and eliminate it. If there is a little bit of a film or residue (from the mild soaps) after it dries, you can simply wipe/mop it up with warm water. Please note, the product label does state to pre-test color fastness on a hidden area prior to use. We always recommend that you err on the side of caution and recommend spot-testing a small inconspicuous area first when applying any product. We also wanted to let you know, if there was any other cleaning solution used before our product, this could render our Stain & Odor Eliminator ineffective. There are some ingredients that can kill the enzymes and beneficial bacteria in our product.

A: Thank you for contacting Rocco and Roxie. We appreciate hearing from our consumers. This product has not been tested for use on Star Tek(synthetic leather). Please note, some surfaces can be extremely sensitive. However, if you choose to still use the product, we always recommend that you error on the side of caution and recommend spot-testing a small inconspicuous area first when applying any product.

A: Application Pre-test for color fastness on a hidden area. If color appears on cloth, discontinue use: For Hard Surfaces: 1. Open sprayer tip and completely spray area to be cleaned 2. Wipe with a clean cloth or paper towel to remove excess 3. For heavy buildup, agitate stained surface with a brush For Fabric and Carpet: 1. Open sprayer tip and spray spot 2. Allow to settle into the stain for a few minutes 3. For best results, agitate and blot the spot with clean white towel

A: This product has not been tested for use on plants/lawns/gardens. Please note, plants can be extremely sensitive. However, if you choose to still use the product, we always recommend that you err on the side of caution and recommend spot-testing a small inconspicuous area first when applying any product.

A: Test the product on a small inconspicuous spot on the drapes before trying on the rest of the drapes.

A: Apply to a small inconspicuous area on the seat to see if it discolors the leather.

A: Our customer care team would be happy to investigate your Rocco & Roxie product concern. Please call 1-800-224-7387 at your earliest convenience. Thank you!

A: Our customer care team would be happy to investigate your Rocco & Roxie product concern. Please call 1-800-224-7387 at your earliest convenience. Thank you!