Sony WHCH720N Bluetooth Wireless Noise-Canceling Headphones - Black
$179.99
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Guests are saying
These headphones are highly praised for their exceptional noise cancellation, sound quality, and comfort, making them ideal for long flights and daily use. Guests appreciate the impressive battery life and easy connectivity options, including Bluetooth and a 3.5mm jack. While some users noted minor issues with durability and controls, the overall performance and value for money have left many guests satisfied and recommending these headphones for various listening experiences.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 1434 reviews
60% would recommend
133 recommendations
5 out of 5 stars
11 October, 2026
originally posted on sony.com
Great quality for price
Very happy with this product. Good sound quality and clarity, very comfortable to wear, easy to use, and exellent battery life.. I bought these mainly for listening to music, and also for the noise cancelling element when taking calls through my laptop at work. I must admit that this took a while to sort out as I had problems with the sound being too quiet , but I managed to sort this through changing the hands free settings on my laptop and now it works fine. The noise cancelling function works really well, though doesnt completley block out background noise. Also I thought it might have come with some sort of case for storage and protection. Overall a very good purchase and money well spent. I would highly recommend.
4 out of 5 stars
4 October, 2026
originally posted on sony.com
Quality build
Good battery life, sound cancelling works well but find the buttons too small to feel when wearing. Good quality build. Would like a design with softer over the head fitting?
1 reply from UK team - 7 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-CH720N and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Additionally, we appreciate your valued feedback regarding the small buttons. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Sara @Sony Support UK
1 out of 5 stars
Thumbs down graphic, would not recommend
1 October, 2026Verified purchase
(no review title)
don't bother buying - it's gonna have a hardware issue conveniently right after the return period ends, and the warranty doesn't cover it. even if you didn't do anything to cause it to break
3 out of 5 stars
29 September, 2026
originally posted on sony.com
So-so Sony
When they work they are very good but there are a lot of drop outs and I don’t know what some of the sounds mean yet.
1 reply from Sony support team team - 12 days ago
Hi, Thank you for your feedback. We’re sorry to hear that the connecting on your WH-CH720N drops out. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please follow the instructions at the following link and test again: https://cutt.ly/RynOIYVz If the issue persists, please follow the below steps: 1- Update the software by following the steps here: https://cutt.ly/zr7c4JjX 2- Reset the headset: https://cutt.ly/Sr7vqfEq 3- Initialize the headset: https://cutt.ly/Nr7vqHsr If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
5 out of 5 stars
26 September, 2026
originally posted on sony.com
Headphones
Brought for a flight, couldn’t believe the difference in noise reduction the engines were just a quiet whisper. Even just wearing with no music it was still incredibly quiet and Announcements could be heard clearly would recommend these well impressed
5 out of 5 stars
26 September, 2026
originally posted on sony.com
GOOD VALUE
Great battery, seems to last a long time. Easy to connect to devices. Clarity is great. Comfort is good and generally the noise cancelling works well. I also chose to purchase a white pair, which to my eyes looks pale grey, a colour I liked.
5 out of 5 stars
25 September, 2026
originally posted on sony.com
Well done Sony!
I wnated these primarily to make long haul flights more bearable and they certainly did that. They come with a 3.5mm jack to plug into the airplane system and the NR works well, whether you're not connected or listening to anything (and just want some peace), plugged in via the 3.5mm jack, or connected to a device via Bluetooth. I'm getting used to the controls but the Sony App is definitely worth using too. Battery life seems pretty amazing too, so overall I am very glad I got these and very pleased with the performance. Well done Sony!
5 out of 5 stars
25 September, 2026
originally posted on sony.com
Love them
So glad I bought these headphones! They're so comfy & don't hurt your ears even after wearing them for a few hours. The noise cancelling feature is my favorite & works really welland music comes through nice & clear.
4 out of 5 stars
21 September, 2026
originally posted on sony.com
Good Sound
brought these to use on the plane with my iPad, worked well. the only down side is I have a Samsung Galaxy A34 and they don't pair up. But the sound is very good they do block out other noises. Very comfortable to wear. As for the battery cant comment as the flight was only 2 1/2hrs.
1 reply from Sony support team team - 21 days ago
Hi, Thank you for your feedback. We’re happy to hear that you love the sound quality and fit of your WH-CH720N. Yet, we're sorry to hear that you're experiencing difficulties connecting them to your Phone. Please follow the instructions at the following link and test again: https://cutt.ly/htBUFdM7 If the issue persists, please follow the below steps: 1- Update the software by following the steps here: https://cutt.ly/zr7c4JjX 2- Reset the headset: https://cutt.ly/Sr7vqfEq 3- Initialize the headset: https://cutt.ly/Nr7vqHsr If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
4 out of 5 stars
19 September, 2026
originally posted on sony.com
Bang for your buck
Honestly they're good but the only problem is it doesnt fold abit annoying
1 reply from UK team - 22 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-CH720N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! We appreciate your feedback regarding the ability of folding in the headset. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Sara @Sony Support UK
5 out of 5 stars
Thumbs up graphic, would recommend
9 September, 2026Verified purchase
(no review title)
Love the sound quality also pretty decent noise canceling! If you get a light color just be warned they can get dirty pretty easy
5 out of 5 stars
6 September, 2026
originally posted on sony.com
Great
Seem to work fine. Don't hurt my ears as long as I make sure everything is tucked in. I like that I can turn noise cancelling off and then I can hear my family talking to me. Haven't messed with the levels yet cos I haven't got the time but will do no doubt. The factory setting is fine tho. Connectivity is great. Battery great. Sounds is clear and bright
4 out of 5 stars
3 September, 2026
originally posted on sony.com
Overall great, minor discomfort over long periods
I bought these about two weeks ago. I wear them for long periods of time at the moment, and the battery and quick charging have been great. The comfort for your ears, sound quality, and noise-cancelling have been very good. The only downside I would say is that I wear them for long periods at the moment, they do cause some discomfort on the top of the head over time - adapting the size results in misplacement around the ears, so I haven't found a way around this. Overall easy to use too.
1 reply from UK team - 1 month ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-CH720N and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Regarding the fitting issue, you can follow the steps in this link to correctly wear the headset for the maximum comfort: https://cutt.ly/8yl57LzF Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Sara @Sony Support UK
1 out of 5 stars
Thumbs down graphic, would not recommend
1 September, 2026Verified purchase
(no review title)
Made of flimsy plastic, leaks sound at very low volume, bad noise canceling. I'm returning these immediately
4 out of 5 stars
31 August, 2026
originally posted on sony.com
Good value headset
I like them. Comfort is fine for shorter durations <1hr. Bluetooth connection with app could do with some work. Managed to get connection to phone Bluetooth but connecting via app is hit and miss for me.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We’re glad you are enjoying your WH-CH720N and find them comfortable for shorter sessions. However, we're sorry to hear about the discomfort during longer wear and the inconsistent app connection. To ensure you get the best fit and minimize pressure, please check our guide here: https://cutt.ly/UtuoKrlR Also, you can find the precautions at this link: https://cutt.ly/StuoKWJJ To resolve the app connection issue, please try these steps: 1- Update the software version of the app. 2- Uninstall and re-install it. 3- Clear App Cache/Data. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
3 out of 5 stars
30 August, 2026
originally posted on sony.com
Disappointed
Cannot mute the speakers without turning the TV speakers on. There is a background electrical pulse that can be heard when the volume is at zero. There is not enough base when listening to classical music. The signal breaks up when I walk to the next room.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We’re sorry to hear that your WH-CH720N didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. Please follow the instructions at the following link to fix the electrical pulse issue: https://cutt.ly/KyjvkKAf Also, you can enhance the bass and overall power of your headphones by customising the Equaliser using the Sony | Sound Connect app: https://cutt.ly/mtdPNgOe Please note that Bluetooth wireless technology operates within a range of about 10 m (32.8 ft). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
4 out of 5 stars
27 August, 2026
originally posted on sony.com
Great Quality ...BUT
Hi Just received these headphones. They look and feel like a very high quality product and given my past experiences with Sony products I have no doubt they will be fantastic. Packing is superb and also high quality.....But ! Where is the bag to put them in and why oh why did they not include a charger !!! Come on Sony surely a brand of this standing and quality can afford a carry bag and charger.
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-CH720N. Regarding the charger and carrying case, please note that the headset includes a USB charging cable and an audio connection cable only, as Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
2 out of 5 stars
Thumbs down graphic, would not recommend
27 August, 2026Verified purchase
Durabilitity ≠ Cost
After just under a year of use (2 days before its first year) the plastic surrounding the swivel of the left earmuff broke off cleanly without any drops, motions, or otherwise inproper use to cause the break. Not durable enough for overall cost of the brand.
4 out of 5 stars
27 August, 2026
originally posted on sony.com
(no review title)
I bought these a couple of weeks ago and they are great. My only issue is that it isnt obvious that they are switched on or off. sound quality is great and noise cancelling excellent
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-CH720N. Yet, we're sorry to hear that you're facing difficulties with the power status indication. You can learn more about the indicators here: https://cutt.ly/VytsFSnc If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
5 out of 5 stars
26 August, 2026
originally posted on sony.com
Great headphones
Such a fantastic pair of headphones I 100% recommend if you're after some light weight good quality headphones. The sound is impeccable.