Full Size Teddy Fleece Upholstered Platform Bed with Hydraulic Storage System, Gray 4S - ModernLuxe

Dear Customer, we are truly sorry to hear that the product has not met your expectations and has caused you such inconvenience—this is certainly not the experience we want you to have. However, we hope to have the opportunity to explain and resolve these issues for you. Could you kindly inform us of the specific steps that caused confusion? We will promptly look into this and get back to you with a solution to ensure you can successfully assemble and use the product. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding, and we truly hope to have the opportunity to resolve this for you.

Dear Customer, we are truly sorry that our product did not meet your expectations. However, we hope you can give us a chance to explain. Normally, each of our packages should be accompanied by detailed instructions to assist with installation. Moreover, the product's structure and materials have been carefully designed and selected to provide stable support. Under normal circumstances, it can firmly bear a weight of up to 600 lbs. It is possible that your product has encountered some special issues. We hope to have the opportunity to help you resolve them. Could you please contact our dedicated customer service team? We will promptly review your situation, find a satisfactory solution for you, and ensure that your concerns are addressed and you can use the product as expected.Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding and support. Best regards, ModernLuxe

Dear Customer, thank you for choosing our product, and we sincerely apologize for the frustration caused during assembly. We've forwarded your feedback to our design team for a thorough review of the instruction manual. Would you mind sending photos of the problematic steps to our customer service email? This will help us identify and address the issues promptly. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding and feedback. We hope to have another opportunity to serve you with more satisfying products in the future. Best regards, ModernLuxe

Dear Customer, we are sorry to hear that our product did not meet your expectations. Thank you for sharing your feedback and trusting our after-sales team. Please rest assured that upon receiving your email, we will promptly reship the missing parts and identify the cause of the installation issue to ensure you can install and use the product normally. By the way, if the solutions provided in this email do not satisfy you, please double-check that you are contacting our exclusive customer service team. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We are committed to resolving this issue for you. Warm regards, ModernLuxe

Dear Customer, we are truly sorry that our product failed to provide you with a satisfactory experience. Regarding the odor issue, please allow us to explain: our products are inherently free from strong odors, but prolonged storage in poorly ventilated environments may cause the smell of warehouse materials or packaging to transfer to the product. We recommend placing the product in a well-ventilated area on a dry day—the odor should dissipate shortly. Concerning the quality concerns, could you please provide more details about what specifically disappointed you? We would greatly appreciate it if you could send photos of the problematic areas to our customer service email. Upon receiving your feedback, we will promptly review and improve the issue, and work to find a solution that meets your expectations. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We are dedicated to resolving this matter and ensuring you can use the product as intended. Best regards, ModernLuxe