Queen Size Murphy Bed Wall Bed Frame, Modern Wood Cabinet Bed with a Shelf, Gray -ModernLuxe
$630.99 reg $1,119.99
Sale save $489.00 (44% off)
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1.0 out of 5 stars with 1 reviews
design: 3 out of 5
ease of assembly: 3 out of 5
quality: 1 out of 5
sturdiness: 2 out of 5
value: 1 out of 5
0% would recommend
1 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
28 August, 2025Verified purchase
Poor quality, damaged parts, missing parts, worse customer service
The quality of what you receive is worth less no more than $100. There were worn/damaged parts, missing parts, parts with wrong holes on them and more. The customer service was even worse, my only options were to return the item. It is clear to anyone that it is almost impossible to return an assembled queen murphy bed!
1 reply from MODERNLUXE team - 7 months ago
Dear Customer, thank you for reaching out to us, and please accept our sincerest apologies that the product did not meet your expectations. This is certainly not the experience we ever want our customers to have. We are committed to resolving any product-related issues and ensuring a satisfactory solution for you. It’s possible that you were not connected with our dedicated support team, which may have led to some misunderstanding in the assistance provided. To better address your concerns, please contact our exclusive customer service email, and we will respond promptly to find a satisfactory solution for you and ensure that you receive an intact bed and avoid the hassle of returning it. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Besides, we’d like to assure you that every product undergoes inspection before leaving our facility to ensure completeness and quality. It is possible that your package encountered unusual circumstances that led to these issues. We will thoroughly review our inventory and production processes to prevent situations like this in the future. We truly appreciate your understanding and hope for the opportunity to make things right for you. Best regards, ModernLuxe