Queen Size Upholstered Platform Bed Frame - Chenille Fabric with Pleated Design, Grounded Bed with Headboard, Beige - ModernLuxe
$190.99 reg $619.99
Sale save $429.00 (69% off)
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reg $609.99 - $869.99 Sale
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21 March, 2026Verified purchase
Disgusted
It would have been great if I could put the bed together to see if I even like it. Missing instructions and bolts to put together. Now I have to wait a week to even get a response from the company to even see if they can replace the parts or I need to return it. And all they could give was a measly $15 target gift card. I am so annoyed after having to move I have no bed and no options and out the money. You have no issues taking the $200 but getting responses takes 2 weeks and received money back takes 5 days. I'm appalled.
1 reply from MODERNLUXE team - 10 days ago
Dear Customer, it's possible that you've been in touch with a different support team, which may have led to some misunderstanding regarding delayed response times and resolution. Please feel free to contact our dedicated customer service team directly—we'll respond promptly and work to resolve the issue for you, ensuring you can start using your bed frame as soon as possible. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. As for the refund you mentioned, we follow the platform's policies, which are not something we can directly decide. That said, we understand your frustration and will pass along your feedback. Thank you for your understanding. We look forward to hearing from you and hope you'll give us the opportunity to make things right.