Neutrogena Ultra Gentle Foaming Facial Cleanser, Hydrating Face Wash for Sensitive Skin - 16 fl oz: Hypoallergenic, Dye-Free, Noncomedogenic
$11.89 ($0.74/fluid ounce)
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Guests are saying
The Neutrogena Ultra Gentle Daily Cleanser is highly praised for its effectiveness in cleansing sensitive skin without causing irritation or dryness. Guests appreciate its lightweight texture, gentle foaming action, and ability to remove makeup while maintaining the skin's moisture barrier. Many have found it to be a reliable part of their daily skincare routine, providing a refreshing clean feel. However, some guests have expressed concerns about recent formula changes and pump functionality.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 2708 reviews
Helps Deep Clean: 3.61 out of 5
Softens Skin: 3.69 out of 5
Accurate Scent: 4 out of 5
Smoothens Skin: 3.6 out of 5
Helps Remove Makeup: 3.67 out of 5
58% would recommend
118 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
29 May, 2026Verified purchase
New formula doesn't rinse properly
My old bottle ran out and I immediately noticed a difference in this one, because it doesn’t rinse off with the same amount of water that the old one did. It takes a lot more water to get the slippery soap feeling off your face.
1 out of 5 stars
Thumbs down graphic, would not recommend
27 May, 2026Verified purchase
COMPLETELY DISAPPOINTED!
The pump will not disengage to dispense the liquid. This is very frustrating and inconvenient. I have to unscrew the top if I want to have access to face wash.
5 out of 5 stars
Thumbs up graphic, would recommend
27 May, 2026Verified purchase
Gentle skin cleanser
Best gentle foaming cleanser. Not over drying, no harsh fragrance, foaming wash with ample suds, cleanses the skin well without stripping the barrier. Skin feels soft and clean. Love Neutrogena products, thank you!
1 out of 5 stars
14 May, 2026
originally posted on neutrogena.com
need a non foaming formula
my skin is ultra sensitive to the foaming ingredient. you did have a non foaming product which was the only one i could find that was good for my skin. but for some reason it was discontinued. do you have anything that will be sensitive, hydrating and not foam? if so i will be a customer for life.
5 out of 5 stars
14 May, 2026
originally posted on neutrogena.com
Really removes makeup!
I was SKEPTICAL about it removing makeup……to my SURPRISE, it did! Lathers nicely! I will DEFINITELY purChase again.
1 out of 5 stars
Thumbs down graphic, would not recommend
5 May, 2026Verified purchase
(no review title)
Too watered down.. wouldn’t buy again.
1 out of 5 stars
Thumbs down graphic, would not recommend
23 April, 2026Verified purchase
Watered down useless and irritating to eyes
Watered down useless makes my eyes burn and itch. I used this for many years. They changed the formula and now it's basically water that doesn't even lather and burns my eye lids and makes them itch. It's so watery that you can't even keep it in your hand. It runs off before you can even get it to your face. What were they thinking? Now after all these years of using I have to find something new to use. Bought 2 bottles and both going into the trash.
1 out of 5 stars
4 April, 2026
originally posted on neutrogena.com
Terrible new formula
Formula changed, this one makes my skin burn. Used it in the shower and its still burning.
3 out of 5 stars
2 April, 2026
originally posted on neutrogena.com
Complicated pump
This cleanser is a very gentle and nice cleanser. I have been using it for several years. However... With My latest purchase, I noticed the bottle looked different. When I attempted to open the new bottle to activate the pump, it actually took me over an hour just to get the pump to work. By accident, I actually got it to work. I actually had to go online to try to find instructions, where I read that so many people have this problem. I Don't even know if I could do it again. Not sure if I will be buying this again. Should not be that complicated.
1 out of 5 stars
Thumbs down graphic, would not recommend
29 March, 2026
Not for me
This made my skin really sensitive and gave me dry, red, itchy, painful patches on my forehead. I switched back to Vanicream face cleanser. Unfortunately, I am not sure what ingredient(s) I am sensitive to in this.
1 out of 5 stars
26 March, 2026
originally posted on neutrogena.com
USED To be my holy grail
Why does neutrogena insist on constantly reformulating the Ultra Gentle Daily Cleanser (foaming formula)? I have used this, exclusively, as my face wash for soooo many years but, with the last reformulation, many years of happy skin have come to an abrupt end. Something about the new formulation gives me those big, hard, under-the-skin acne bumps that I haven't had since before using the OLD Neutrogena UGDC. needless to say, I am currently looking for a new holy grail face wash and have discontinued use of neutrogena's new formulation with cica. goodbye neutrogena. it was great until you messed it up!
3 out of 5 stars
23 March, 2026
(no review title)
It’s ok it’s very drying
1 out of 5 stars
13 March, 2026
originally posted on neutrogena.com
new dispenser is horrible and annoying
I've used this product for Many, many years... love it! But... my last purchase has a new type of dispenser: H O R R I B L E. did I say... H O R R I B L E. The little top that you press to dispense the product comes off VERY, VERY, VERY easily - EVERY time i use it. say what? this is a pain in the butt. after a week of annoyance, i fortunately thought to check my recycle bin - and lo and behold: the old bottle was still there. hallelujah!!!
2 out of 5 stars
Thumbs down graphic, would not recommend
12 March, 2026Verified purchase
New formula is watery
I used this cleanser religiously for years, but the new formula is watery and I have to use double the amount to get it lather. So disappointing. Neutrogena’s lost a customer!
5 out of 5 stars
Thumbs up graphic, would recommend
6 March, 2026Verified purchase
(no review title)
I have used this for a year +. It last a long time and is gentle on my skin. Recommend!
1 out of 5 stars
5 March, 2026
originally posted on neutrogena.com
So disappointed.
Neutrogena once again changed a formula that is supposed to be for sensitive skin. This new foaming formula with CICA is terrible, my skin is dry and tight and irritated, and my acne is coming back. The bottle pump also broke with the first use. Super disappointed. Bring back the formula WITHOUT CICA!
3 out of 5 stars
Thumbs down graphic, would not recommend
5 March, 2026
Drys the skin fast
I have sensitive skin. This one drys my skin fast i don’t like it.
5 out of 5 stars
Thumbs up graphic, would recommend
1 March, 2026Verified purchase
Eliminated blemishes
My skin cleared up in a week with this cleaner. I had tried so many cleansers, many very expensive. I have used this for at least 15 years now. wash in am and pm results in zero breakouts. If I miss a day then bam, there they are. I highly recommend!
5 out of 5 stars
26 February, 2026
originally posted on influenster.com
Best cleanser ever!
I am a fan of neutrogena product specifically this daily cleanser. My skin is so sensitive but with this product it doesn’t get irritated. I like the light texture of the product leaving my skin feels very fresh and clean. I usually use it after removing the makeup and before applying the moisturizer so my skin is ready to absorbs the moisturizer from neutrogena that I like to use. Great and exactly the point.
5 out of 5 stars
24 February, 2026
originally posted on influenster.com
Perfect cleanser for your face light and leaves yo
I use both the cleanser and the moisturizer together and extremely satisfied finally. Spent years trying to find the best product for my skin and not break the bank too! Leaves my face feeling clean first thing in the morning and last chore of the night. Highly recommend to anyone!!