Signature Design by Ashley 12 Inch Chime Hybrid Innerspring Ultra Plush California King Mattress

A: Hello Pamela, Thank you for your inquiry about the foundation recommendation for the Signature Design by Ashley 12 Inch Chime Hybrid Innerspring Ultra Plush King Mattress. You're absolutely right that the warranty can be voided if a mattress and foundation from two different brands are used together. To ensure your warranty remains valid, we recommend using an Ashley-branded foundation or box spring specifically designed for this mattress. Recommended Options: Ashley Foundation/Box Spring - Available in King size to match your mattress Platform Bed - A solid platform bed with slats no more than 3 inches apart Adjustable Base - This mattress is adjustable base compatible For the specific Ashley foundation/box spring that pairs with this mattress, I recommend: Visiting ashleyfurniture.com and searching for "King foundation" or "King box spring" Contacting Ashley Furniture customer service at 1-866-436-3393 to ensure you get the exact foundation that pairs with your mattress model Checking with your retailer at the time of mattress purchase for foundation bundle options Important: Make sure any foundation you purchase is: The same brand (Ashley) to protect your warranty The correct size (King) Designed to support hybrid/innerspring mattresses If you have any other questions, please don't hesitate to ask! Thank you, Camille @ Furniture Express

A: Hello Yayamel, Thank you for your inquiry about the Signature Design by Ashley 12 Inch Chime Hybrid Innerspring Ultra Plush King Mattress. No, this is not a pillow top mattress. It features an ultra plush comfort level with quilted foam layers, but it does not have a separate pillow top layer sewn onto the mattress surface. What it does have: 0.75" high-density gel memory foam lumbar support 1.5" high-density super soft quilt foam (quilted into the top cover) 1" upholstery grade comfort support foam 2 perimeter rows of 9" 13-gauge pocketed coils Individual power-packed wrapped coils The ultra plush feel comes from the thick layers of soft quilt foam and gel memory foam built into the mattress construction, rather than a traditional pillow top design. Product Specifications: Comfort Level: Ultra Plush (very soft) Dimensions (King): 79.53" D x 75.98" W x 12" H Weight: 101 lbs 10-year non-prorated warranty Adjustable base compatible CertiPUR-US certified If you have any other questions about this mattress, please don't hesitate to ask! Thank you, Camille @ Furniture Express

A: Hello Jenny, Thank you for your question about the firmness level of the Signature Design by Ashley 12 Inch Chime Hybrid Innerspring Ultra Plush Mattress. Firmness Scale (1-10): 1-2: Extra Firm 3-4: Firm 5-6: Medium 7-8: Plush 9-10: Ultra Plush This mattress is rated as "Ultra Plush," which would land at approximately 9-10 on the firmness scale. This is the softest comfort level available, designed for sleepers who prefer a very soft, cushioning feel with maximum contouring to the body. Product Specifications: Comfort Level: Ultra Plush Features: 0.75" high-density gel memory foam lumbar support 1.5" high-density super soft quilt foam 1" upholstery grade comfort support foam 2 perimeter rows of 9" 13-gauge pocketed coils Individual power-packed wrapped coils 10-year non-prorated warranty CertiPUR-US certified Adjustable base compatible Foundation/box spring available, sold separately Mattress ships in a box; please allow 48 hours for expansion after opening This mattress is ideal for side sleepers and those who prefer a very soft sleeping surface with excellent pressure relief. If you have any other questions, please let us know! Best regards, Camille @ Furniture Express

A: Hi Cranny, Yes, this mattress does have features designed to provide good edge support. The mattress includes 2 perimeter rows of 9" 13-gauge pocketed coils specifically designed for edge-to-edge support. This dual perimeter row construction helps reinforce the edges of the mattress, which should provide better stability when: - Sitting on the edge of the bed - Getting in and out of bed - Utilizing the full sleeping surface without feeling like you might roll off Please let me know if you have any other questions! Best regards, Maria @ Furniture Express

A: Hi XI, Based on the product data for the Signature Design by Ashley 12 Inch Chime Hybrid Innerspring Ultra Plush Mattress, the firmness level is Ultra Plush with Soft Support. This mattress is classified as "ultra plush," making it one of the softer options in the Ashley Sleep lineup. The mattress features a soft support level that's best suited for side sleepers and those who prefer a softer, more cushioned feel. It includes 0.75" high-density gel memory foam lumbar support, 1.5" high-density super soft quilt foam, and a pocketed coil system that provides support while maintaining the plush comfort level. If you're looking for a firmer mattress, you might want to consider other models in the Ashley Sleep collection with "firm" or "medium" support levels instead. Thank you, Neshe @ Furniture Express

A: Hello Nina, Great question! The Chime 12" Hybrid Innerspring Ultra Plush Mattress doesn’t require a box spring but does need proper support to maintain its longevity and warranty. Recommended: -Platform bed with slats (3–4” apart) -Solid platform or foundation -Adjustable base Avoid: -Old box springs -Slats spaced too far apart -Placing directly on the floor Proper support prevents sagging and keeps your warranty valid. Let me know if you have any other questions! Thank you, Neshe @ Furniture Express

A: Hello Lmw, The maximum weight for the queen size mattress is 82.93 pounds. If you have any other questions, please let us know! Thank you, Camille @ Furniture Express

A: Hello Nahi, Thank you for reaching out to Furniture Express. None of the mattresses manufactured currently utilize fiberglass as a means of fire retardant. Please feel free to reach out should you have any additional questions or concerns. Thank you, Neshe @ Furniture Express

A: Hello Cal Gal! Yes, this mattress can be used with an adjustable bed frame. Please let us know if you have any further questions. - Furniture Express

A: Hello, Thank you for contacting us. This mattress does not strictly require a traditional box spring, but it does require a proper supportive foundation to ensure its longevity and for warranty purposes. Thank you, Furniture Express.